Asana intelligence features and admin controls

Asana Intelligence features use artificial intelligence (AI) to sort, filter, categorize, or otherwise analyze data and/or content to help users in your organization optimize their work.

Optimize with Asana Intelligence

Asana Intelligence refers to two sets of features:

• Powered by Asana AI: this feature set is powered by Asana’s own proprietary machine learning models.
• Powered by AI Partners: this feature set relies on generative AI and large language models developed by third parties (e.g., OpenAI).

Customers can choose to enable Asana Intelligence features for their organization. If Asana Intelligence features are not enabled:

• The users in the organization will not have access to the AI features.
• The organization's data will not be processed to power these features.

Read further to learn more about Asana Intelligence features and the safeguards we’ve put in place for our customers.

What data is used for Asana Intelligence features powered by Asana AI?

Asana Intelligence features are powered by Asana AI, they use metadata (e.g., when a task was created, viewed or deleted) to help users optimize their work with AI.

Metadata does not include user generated content such as task titles and task descriptions that users enter into Asana.

What data is used for Asana Intelligence features powered by AI Partners?

Asana Intelligence features powered by AI Partners use metadata and user generated content from your organization (e.g., content you enter into Asana like task titles and task descriptions) to help users optimize their work with AI.

To learn more about how Asana processes your information, please see Asana’s Privacy Statement.

Which AI-powered features can be administered by the Asana Intelligence admin control(s)?

The features below can be enabled/disabled by the Asana AI toggle in the admin console.

• Recommended projects: In the Home tab, under the Projects widget, a list of Recommended projects can be displayed. These recommendations are generated using a collaborative filtering machine learning model, which infers relationships between users and projects based on which Asana projects a user and their frequent collaborators interact with. If Asana Intelligence features are disabled in the Admin Console, users will only receive a generic list of recommended projects in Asana.

• Priority inbox: In Inbox, a new Sort option for inbox activity is displayed. This allows users to sort their inbox by Relevance.

• Task recommendations: Shows users personalized recommendations of tasks to prioritize.

• Recommended teams: In the Team Directory, using the Recommended sort, a list of recommended teams is displayed. These recommendations are generated using a collaborative filtering machine learning model, which infers relationships between users and teams based on which Asana projects a user and their frequent collaborators interact with.

• Top projects and portfolios: In the Sidebar, using the Top sort in the Projects section, projects and portfolios are displayed in a ranked list. This list is generated based on the projects and portfolios that a user has interacted with.

The following features will be released in Autumn, 2023 and can be enabled/disabled by the Powered by AI Partners control in the admin console:

• Writing assistant: Write clearer, more compelling responses that strike the right tone.
• Instant summaries: Get action items and meeting highlights from tasks and comments.
• Work organizer: Optimize your work with recommended custom fields on projects.
• Pre-release features: Get early access to pre-release features, powered by AI Partners.

Enabling and disabling Asana Intelligence features

Super admins can enable on or disable Asana Intelligence features as follows:

Artificial intelligence features are not available for workspaces in Asana.

If you are an admin of an organization that does not have any super admins, you can disable these features, but cannot enable them again. To enable them, you will need to complete the super admin verification process or contact the Support team. A warning banner will be displayed in-product before an admin makes this change.

How can I learn more about Asana’s AI safeguards?

Our commitment to transparency:

We commit to being open and clear about our partnerships, security, data collection, data protection, and management practices. Our language learning model (LLM) providers adhere to the following guidelines:

• They do not train or improve their AI models using your data.
• They must configure their services to promptly delete your data following completion of any query and/or response.

You can learn more in the Asana Trust Center, which includes the AI Fact Sheet.