Connectivity

If you are experiencing one of the following issues:

Stuck on the load screen.

Seeing a popup message indicating you are disconnected from the server.

Seeing a popup message indicating Asana needs to be reloaded.

If you see a unique error phrase, be sure to note it down so that you can send it to our Support Team if the troubleshooting tips below do not resolve your issue.

Try these troubleshooting tips to see if they will resolve your issue:

  • Disable any browser extensions you have turned on
  • Update your browser to the latest version
  • Clear your browser’s history/cache/cookies  
  • Test for the issue in another one of our supported browsers below to see if the issue is isolated to only one browser or across multiple browsers
  • Check your ability to establish a WebSocket
  • Check the Asana Trust page to see the current status of our servers

If you are still experiencing issues after trying the steps above, contact our Support Team. Be sure to indicate exactly which steps you’ve already tried so that we can better assist you.

Disable browser extensions

To disable browser extensions:

If you’re using Chrome, try using an Incognito window (which does not employ your installed extensions) to use Asana.

Update browsers

Asana only supports the most up-to-date, official browser version. You may run into issues with Asana if you are running an outdated version of a browser. Ensure you have the best possible experience with Asana by updating your browser to the latest version.

To update your browser:

Clear browser history & cache

To clear your history:

Uncheck the Passwords box when clearing your history if you want to retain any passwords you have saved in your browser.

Compatible browsers

Asana works with the latest versions of:

Incompatible browsers

Asana does not work with:

  • Internet Explorer 10
  • Opera
  • Microsoft Edge
  • Developer or Beta versions of supported browsers

Asana is a modern web application that uses some of the newest capabilities of HTML5, CSS3, and JavaScript. Different browsers still interpret these in different ways. These differences could potentially cause severe bugs - like data not saving, or data becoming corrupted and overwriting good data.

We test and develop for the list of compatible browsers and block access to Asana from those browsers listed as incompatible above. This is in order to protect your data.

Updating to TLS 1.1

At Asana, security is our top priority. Your web browser may be using an older encryption protocol, TLS 1.0, which has security flaws. To ensure the highest security standards, we are making improvements and retiring older encryption protocols in line with other software providers. This means that we no longer support TLS 1.0, and recommend that you update to version 1.1 or above.

More technical details can be found at our developers site.

Some older versions of browsers support TLS 1.0 by default, but you can manually enable TLS 1.1 by updating your browser to its most current version. If your company’s IT team does not allow for browser updating, you will need to enable TLS 1.1 manually to ensure that you can continue to use Asana without any issues. All up-to-date browsers support TLS 1.1.

Browser: No TLS 1.1 support: TLS 1.1 support but not by default: TLS 1.1 support by default:
Google Chrome v1-v21 v22-37 v38+
Mozilla Firefox v1-v22 v23-v26 v27+
Apple Safari v1-v6 v7+
Internet Explorer v1-v7 v8-v10 v11+

If you are using any browsers that do not support TLS 1.1 at all, you will have to update your browser to a version that does support TLS 1.1 in order to use Asana.

If you are using any browser that supports TLS 1.1 but not by default, we encourage you to update your browser to a newer version that does support TLS 1.1 by default. If your network IT does not allow you to update your browser, you’ll have to enable TLS 1.1 from your browser’s settings.

Although IE10 supports TLS 1.1, Asana is no longer compatible with IE10, so you’ll have to update to IE11 in order to use Asana.

If you believe your browser is up-to-date and you’re experiencing issues, you can verify the security of the TLS your browser uses here.

If the page above shows that you are on TLS 1.0, you’ll have to work with your company’s IT team to update your connection to TLS 1.1.

WebSockets

As we work towards improving Asana’s speed, performance and functionality, you will be required to use WebSockets in order to use Asana and ensure that our latest version of the product works properly. Some Asana users may experience issues connecting over WebSockets when behind strict corporate firewalls or when using aged antivirus software.

If you’re seeing a top bar announcement in Asana indicating that you have trouble establishing a connection to Asana, we recommend the following steps:

  • Test your connectivity here - if this site says that you have a successful WebSocket connection, you don’t need to do anything further
  • Contact your IT department and direct them to this article to diagnose the issue. They can check if your corporate firewall could be interfering with the connection. In this case, whitelisting *.asana.com and *.sync.app.asana.com should be sufficient
  • You may need to update your anti-virus or firewall to the latest version to ensure that it’s not blocking your connection
  • If you’re still seeing our top bar announcement or experience issues, contact our Support Team

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Asana Lessons

Learn the Asana basics in less than 15 minutes with these quick lessons

Tasks

Tasks Lessons

Track all of your work

3 Minutes

My Tasks

My Tasks Lessons

Always know what to do next

3 Minutes

Projects

Projects Lessons

Work with teammates

3 Minutes

Inbox

Inbox Lessons

Communicate even faster

3 Minutes

You can use tasks to track, collaborate on, and organize all your work.

Tasks can be to-dos, ideas, notes, or reminders.

Assign a task to yourself or a teammate.

Press Tab+M to quickly assign a task to yourself.

Add a due date so your deadline is clear.

Add instructions and expectations in the task description field.

Type @ to link to other tasks, people, conversations, or projects.

When you @mention someone, they’ll be added to your task as a follower.

Followers get notified when new comments or attachments are added.

Add anyone who needs to stay up to date on your task as a follower.

They can always unfollow to stop getting notifications on your task.

Add comments to ask questions or give followers updates.

Heart a comment to let followers know you’ve seen it.

Add relevant files or irrelevant GIFs as attachments.

You can also attach directly from Dropbox, Google Drive, or Box.

Create subtasks to break your task into smaller steps.

When you’ve added a subtask, press enter to add another.

Subtasks can contain all the same details as regular tasks.

Click the comment bubble to add comments or attachments to a subtask.

You can create tasks from any screen using your top bar.

Every Task has a unique URL to easily copy and share.

Congrats! Looks like you’re up to the task.

On to the next lesson!

Always know what to do next with My Tasks.

My Tasks is a list of every task assigned to you.

It makes managing your work simple.

Click on your My Tasks list and start typing to add tasks.

Like a text document, add a new line for each new task or paste in any list.

Forward to x@mail.asana.com to turn your emails into tasks

Asana will translate your email into a task, including your attachments.

New tasks will appear at the top of your list in New Tasks.

Tasks you add to My Tasks are private to you.

Click Make Public to share them with your team.

Prioritize tasks as Today, Upcoming, or Later.

Click on the blue dot next to the task, to quickly sort it.

Mark the tasks you’ll have time for Today.

Teammates can view your My Tasks list to see what you’re up to.

They’ll only see tasks you’ve made public or shared in a project (more on projects later).

Mark tasks due within a week as Upcoming so you can see what will be due soon.

On its due date, your task will move from Upcoming to Today.

Just like magic.

Mark tasks due in more than a week for Later.

They’ll be out of your way until their due date approaches.

Your tasks will move from Later to Upcoming a week before they’re due.

Keep My Tasks prioritized to always know what to work on and what’s coming next.

Now you know how to track and plan your work!

Next, learn how to work with your team in Asana.

Work together on groups of tasks with projects.

Projects help you track and organize the steps in a process or initiative.

Like an event plan, product launch, or editorial calendar.

Like My Tasks, simply click and type to add tasks to your project.

If you have your steps in a document or email already, paste in that list.

Add tasks to your project from email.

View your project’s unique email address from the project dropdown menu.

Add your tasks to other related projects.

Tasks can be included in multiple projects.

Add sections to organize tasks in a list project.

Type : at the end of any task title to make it a section.

Or, add columns to organize tasks in a boards project.

Drag and drop tasks between or within columns to reorder.

Assign your tasks and set due dates.

Never miss a deadline with your project calendar.

Drag and drop tasks on your calendar to change their due dates.

Add everyone who needs to stay updated on your project as members.

Project members will get notified of new conversations, statuses, and tasks.

Post conversations to make announcements or start discussions.

Your post will be sent to all project members.

Use Progress to see how your project is moving forward.

Set a project status to update your team on how it’s going.

The Project Owner will be reminded to set a status once a week.

Open and organize projects from your sidebar.

Favorite projects to pin them to the top of your sidebar.

Click the star button on the left of your project name to favorite it.

Create new projects from any screen using your top bar.

Now you can move your projects forward with Asana.

Just one more lesson before you dive in.

Communicate and coordinate faster with Inbox.

Check Inbox to quickly read and respond to your latest updates.

Inbox will notify you when you have a task due…

and when teammates update tasks, conversations, and projects you follow.

Open and respond to updates without leaving Inbox.

Click an update and you’ll have all the context you need to respond.

Archive updates you’re ready to dismiss.

Click the X that appears on the right of an update to archive it.

Open Archive to move dismissed updates back to your Inbox.

Click the arrow that appears on the right of an archived update to move it back to Inbox.

Unfollow tasks or projects to stop recieving updates about them.

You ultimately have control over all the updates you receive (or choose not to receive 😉)

When you’re ready, you can turn Asana’s Email notifications off.

Most communication with your team can be more easily managed from Inbox. Just remember to check it often.

Congratulations! Now you’re ready to have a great work day with Asana.