If you are experiencing one of the following issues:
Stuck on the load screen.
Seeing a popup message indicating you are disconnected from the server.
Seeing a popup message indicating Asana needs to be reloaded.
If you see a unique error phrase, be sure to note it down so that you can send it to our Support Team if the troubleshooting tips below do not resolve your issue.
Try these troubleshooting tips to see if they will resolve your issue:
- Disable any browser extensions you have turned on
- Update your browser to the latest version
- Clear your browser’s history/cache/cookies
- Test for the issue in another one of our supported browsers below to see if the issue is isolated to only one browser or across multiple browsers
- Check your ability to establish a WebSocket
- Check the Asana Trust page to see the current status of our servers
If you are still experiencing issues after trying the steps above, contact our Support Team so that we can further resolve your issue. Be sure to indicate exactly which steps you’ve already tried so that we can better assist you.
Disable Browser Extensions
To disable browser extensions:
If you’re using Chrome, try using an Incognito window (which does not employ your installed extensions) to use Asana.
Asana only supports the most up-to-date, official browser verison. You may run into issues with Asana if you are running an outdated version of a browser. Ensure you have the best possible experience with Asana by updating your browser to the latest version.
To update your browser:
Clear Browser History & Cache
To clear your history:
Uncheck the Passwords box when clearing your history if you want to retain any passwords you have saved in your browser.
Asana works with the latest versions of:
Asana does not work with:
- Internet Explorer 10
- Microsoft Edge
- Developer or Beta versions of supported browsers
We test and develop for the list of compatible browsers and block access to Asana from those browsers listed as incompatible above. This is in order to protect your data.
Updating to TLS 1.1
At Asana, security is our top priority. Your web browser may be using an older encryption protocol, TLS 1.0, which has security flaws. To ensure the highest security standards, we are making improvements and retiring older encryption protocols in line with other software providers. This means that we no longer support TLS 1.0, and recommend that our users update to version 1.1 or above.
More technical details can be found at our developers site.
Some older versions of browsers support TLS 1.0 by default, but you can manually enable TLS 1.1 by updating your browser to its most current version. If your company’s IT team does not allow for browser updating, you will need to enable TLS 1.1 manually to ensure that you can continue to use Asana without any issues. All up-to-date browsers support TLS 1.1.
|Browser:||No TLS 1.1 support:||TLS 1.1 support but not by default:||TLS 1.1 support by default:|
If you are using any browsers that do not support TLS 1.1 at all, you will have to update your browser to version that does support TLS 1.1 in order to use Asana.
If you are using any browser that supports TLS 1.1 but not by default, we encourage you to update your browser to a newer version that does support TLS 1.1 by default. If your network IT does not allow you to update your browser, you’ll have to enable TLS 1.1 from your browser’s settings.
Although IE10 supports TLS 1.1, Asana is no longer compatible with IE10, so you’ll have to update to IE11 in order to use Asana.
If you believe your browser is up-to-date and you’re experiencing issues, you can verify the security of the TLS your browser uses here.
If the page above shows that you are on TLS 1.0, you’ll have to work with your company’s IT team to update your connection to TLS 1.1.
As we work towards improving Asana’s speed, performance and functionality, you will be required to use WebSockets in order to use Asana and ensure that our latest version of the product works properly. Some Asana users may experience issues connecting over WebSockets when behind strict corporate firewalls or when using aged antivirus software.
If you’re seeing a top bar announcement in Asana indicating that you have trouble establishing a connection to Asana, we recommend the following steps:
- Test your connectivity here - if this site says that you have a successful WebSocket connection, you don’t need to do anything further
- Contact your IT department and direct them to this article to diagnose the issue. They can check if your corporate firewall could be interfering with the connection. In this case, whitelisting *.asana.com and *.sync.app.asana.com should be sufficient
- You may need to update your anti-virus or firewall to the latest version to ensure that it’s not blocking your connection
- If you’re still seeing our top bar announcement or experience issues, contact our support team