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Asana basics

Navigating Asana
Asana's interface is divided into 5 areas: Sidebar, Top Bar, Header, Main Pane, and Right Pane. Learn about each of these sections and what they hold by clicking below.
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Search for projects, tasks, or Conversations
To run a basic search, type the name or title of any object in the search bar. Use Advanced Search to specify more detailed criteria.
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Account Settings

Projects and tasks

Export, copy, or print a project
There are many available actions you can take on your projects in Asana, many of which are found in the Project header menu.
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View and change Task details
All task details can be found and modified from the right pane. Click any task to reveal its details in the right pane.
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Project and task permissions
Details about project and task permissions in Asana and how to adjust them.
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Organizations and Workspaces

Create a new team
Teams are only available in Organizations. If you’re already in an Organization, scroll to the bottom of the sidebar and click Create New Team. If you do not see this option, that means you are in a Workspace rather than an Organization.
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Create an Organization
Organizations are shared spaces you use to collaborate with your colleagues in Asana. If you sign up for Asana with a work (or custom) email address, we will automatically create an Organization based on that email domain (or add you to an existing Organization with that domain if one exists). If you did not sign up with a custom email address, add one to your account and you can then convert your Workspace into an Organization.
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Deprovision people from your Organization
Deprovision people from your Organization to remove their access from your company's projects and tasks.
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Update the email domain of your Organization
Did your company change or add a new email domain? Let us know and we can help you associate it to your Organization in Asana.

Troubleshooting

Blank screen, missing buttons, or Asana needs to reload
If you are seeing a blank screen, missing buttons, or encountering any other strange app behavior, please try clearing your browser’s cache, cookies, or history—or upgrade to the newest version of a supported browser.
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Missing email notifications
If you are not getting emails, first check your spam folder. Then make sure you have Activity checked for the appropriate Organization or Workspace in the To Email tab of Profile Settings.
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Creating tasks via email
You can create tasks and conversations by sending emails to Asana. In addition to emailing x@mail.asana.com to create tasks in your My Tasks list, you can also send emails to create tasks directly in any Asana project or tag.
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Bug Reports
If Asana crashes and you see a unique error phrase, be sure to note it down and let us know. If possible, please also provide screenshots or steps to reproduce your issue.

Premium and Billing

Information about upgrading to Asana Premium
We'd love to talk to you! Contact our sales team today.
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Premium Features
Visit the Premium section of the Asana Guide for more information about Premium features.
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Customer Success Program
Premium Organizations of 50+ Members get a dedicated Customer Success Manager to answer your questions and help deploy Asana at your company.
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Administrators
Administrators of premium Organizations can access the Organization Settings to remove people, change authentication requirements, or export data from the Organization
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Change your plan size, reassign billing owner, and update credit card
Click your profile photo in the top corner and select your Organization’s Settings from the drop-down menu. Navigate to the Billing tab to update billing information.
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Why am I being charged sales tax on my Asana subscription?
In accordance with sales tax regulations, Asana is legally required to collect state and local tax on subscription fees for customers in certain locations. Whether or not tax is due depends upon the buyer’s location. The actual tax rate is determined by the applicable state and/or local tax rates and may vary based on your location.

As of May 2016, state and local sales tax will be applied to fees charged to customers with a billing address in the State of New York.
Does Asana offer tax exemptions?
If you are a non-profit or educational institution based in the U.S. and have tax exempt status, please contact Asana Customer Support and attach a copy of your tax exempt form.
Where can I see how much sales tax I am being charged?
Sales tax applied to your subscription fee will be listed as a separate line item on your invoice. Your invoice can be accessed via your account page.

iOS and Android apps

Getting started with Asana for iOS
Our iOS app helps you and your team keep track of work from wherever you are.
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Getting started with Asana for Android
Our Android app helps you and your team keep track of work from wherever you are.
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API and integrations

See current Asana apps and integrations
Asana works with all the tools your team is already using. See our current list of integrations on our Apps page.
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Submit your Asana Integration
Did you build an Asana integration? We’d love to check it out! Please submit your integration—and thanks!
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Asana API Documentation
If you need help or additional information to get started, please check out Asana's API Documentation.
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Sales Inquiries

Why upgrade to Asana Premium?
Asana Premium gives you all the awesomeness of Asana, plus additional permission settings, security features and personalized help from our Customer Success team.
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Talk to our Sales team
Have a large team or specific requirements? We'd be happy to talk with you! Reach out to our sales team today.
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Feedback and feature requests

I have a different question

I want to get the most out of Asana
The Asana Guide is our official resource to help teams do great things together. You'll find tutorials, detailed feature descriptions, innovative ways to use Asana, videos, and more.
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Common Questions
Check out our FAQ for answers to some of our most common support questions.
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Glossary
Check out our glossary for an overview of features available in Asana.
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Couldn't find what you need?
If you have questions that weren't answered by the Asana Guide, please get in touch and we'll try to help you.

If you have questions that weren't answered by the Guide, let our support team help you out.

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Ask us a question

If a search on the Guide didn’t get you the information you needed, we’d be happy to help.

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Have a simple question? Check out our FAQ.

Submit an Asana Integration

Have an app or integration you'd like listed on Asana.com/apps? Let us know!

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