Solutions Engineer

Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine. As a Solutions Engineer, you will play a critical role in helping prospects understand the value of Asana. Through insightful discovery and by aligning with customer outcomes, you will guide customers through ROI-based conversations. Using your demo skills, you will connect identified pain points with the value Asana brings. You'll also contribute internally by improving communication with cross-functional teams regarding your projects. Leveraging deep product knowledge and expertise in how companies decide to purchase SaaS applications, you will support the Sales team in consistently moving toward successful deals. 

This role is based in either our Chicago or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You’ll Achieve:

• Partner with Sales, Customer Success, Professional Services, and potentially channel partners to gather necessary inputs and create solutions addressing customer issues.
• Act as a trusted advisor through comprehensive discovery, ensuring you fully understand customer needs and desired outcomes.
• Design tailored product demonstrations and presentations for individual customers.
• Develop scalable workflow solutions within Asana that can benefit a wide range of customers.
• Support the Solutions Engineering team by developing metrics and operational strategies to assess global impact.
• Collaborate with Product, PMM, Sales, and Enablement teams for smooth program execution from start to finish.

About You:

• 3+ years of experience in Solutions Engineering.
• Possess strong interpersonal abilities to build trust and deeply understand customer issues.
• Skilled in quantitatively analyzing and deriving solutions tailored to customer needs.
• Capable of weaving technology narratives and presenting them across diverse settings.
• Experience in a presales or similar role within a SaaS environment.
• Proven track record of navigating ambiguous situations in high-growth contexts.
• Ability to work collaboratively with marketing, business, and product teams to facilitate seamless lead-to-customer transitions.
• Exceptional leadership and collaboration skills to coordinate seamlessly with Sales, Customer Success, and Marketing.
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $166,000 - $210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

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