Asana solves many use cases and integrates with existing tools—so there’s no extra work for IT. Connect teams and tools, without compromising security.
Asana increases employee productivity and customer satisfaction, according to IDC¹.
higher employee satisfaction
of Asana users say Asana is worth the financial investment
of Asana users say they wouldn’t be able to do their job without it
Spend less time triaging requests and more time on critical IT work. With Asana, it’s easy to streamline workflows within and across teams—like IT requests, onboarding, and more.
Create a streamlined intake process—so you get all of the information you need when a request is submitted.
Set up automations to instantly assign, route, and organize requests as soon as they’re submitted.
When a request is complete, automatically notify stakeholders via email, Slack, or another communication tool.
Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.
More than 80% of Fortune 100 companies use Asana⁵. Asana covers essential needs like data security, reliability at scale, and compliance with global, regional, and industry regulations.
Browse Asana’s pre-built templates, or create your own.
Standardize IT processes for new and departing employees, from login access to collecting equipment.
Track suppliers and vendors in one place. Streamline processes and keep stakeholders accountable.
Link your template to a form to standardize requests—then assign and track tasks in real-time.
Try Asana for free for 30 days, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.
To set up an IT help desk right away, copy our IT requests template and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see.
Asana is built for scale. To manage a high volume of IT requests, create forms to streamline the request process and capture key information. Then, set up automations to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via integrations with email, Slack, ServiceNow, and more.
Yes! Asana’s Universal Reporting feature lets you see and track IT leads in real-time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.
Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. Browse more integrations to create your own customized IT help desk workflow.
1. For more info on the business value of Asana, according to IDC
2. For more info on our G2 review
3. For more info on our Gartner Peer Insights award
4. For more info on The Forrester Wave™: Collaborative Work Management Tools, Q4 2022 report
5. Accurate as of September 7, 2022. Asana makes no representations about updating this number.