Asana increases employee productivity and customer satisfaction, according to IDC¹.
higher employee satisfaction
faster completion of digital transformation initiatives
faster execution of business processes
Spend less time triaging requests and more time on critical IT work. With Asana, it’s easy to streamline workflows within and across teams—like IT requests, onboarding, and more.
Create a streamlined intake process—so you get all of the information you need when a request is submitted.
Set up automations to instantly assign, route, and organize requests as soon as they’re submitted.
When a request is complete, automatically notify stakeholders via email, Slack, or another communication tool.
Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.
More than 80% of Fortune 100 companies use Asana⁵. Asana covers essential needs like data security, reliability at scale, and compliance with global, regional, and industry regulations.
Browse Asana’s pre-built templates, or create your own.
Try Asana for free for 30 days, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.
To set up an IT help desk right away, copy our IT requests template and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see.
Asana is built for scale. To manage a high volume of IT requests, create forms to streamline the request process and capture key information. Then, set up automations to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via integrations with email, Slack, ServiceNow, and more.
Yes! Asana’s Universal Reporting feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.
1. IDC White Paper, Sponsored by Asana, The Business Value of the Asana Platform, Doc. #US50642023, June 2023
2. For more info on our G2 review
3. For more info on our 2023 Gartner Peer Insights Customers' Choice recognition for Collaborative Work Management
4. For more info on The Forrester Wave™: Collaborative Work Management Tools, Q4 2022 report
5. Accurate as of September 7, 2022. Asana makes no representations about updating this number.