Developer Support Engineer

We are looking for a Developer Support Engineer to join our Customer Support team. This role will focus on API-related troubleshooting, developer support, and collaboration with our Research & Development teams to ensure customers and partners can seamlessly integrate with our platform.

You will play a critical role in working with customers and developers to understand their API needs, troubleshoot technical challenges, and advocate for improvements to our platform. We are looking for problem solvers and innovators who can go beyond quick fixes and provide scalable solutions.

This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday.

We offer a Contract of Employment (UoP) for our employees in Poland.

What you’ll achieve

Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues.
Triage and escalate API-related bugs and critical issues to R&D teams.
Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
Monitor internal Slack channels for urgent API support requests.
Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
Assist with API releases by communicating changelog updates and deprecation notices.
Review and approve third-party app integrations based on security and compliance guidelines.
Update developer documentation to clarify API usage and best practices.
Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes.
Provide customer communication support during incidents involving API, webhooks, or event streams.

About you

2+ years of experience in technical support, developer support, application development or a related role.
Experience developing or integrating applications using APIs (including personal projects).
Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.
Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
Ability to write and debug scripts in JavaScript or Python to interact with APIs.
Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues.
Experience working cross-functionally with engineering, product, and support teams.
Experience working in a fast-paced, agile environment.

Nice to Have

Understanding of OAuth concepts and authentication protocols.
Basic Git proficiency.
Familiarity with webhooks and event-driven architectures.
Experience with command-line tools and basic Linux/Unix navigation.
Prior experience in developer relations, technical writing, or API advocacy.
Experience working with the Asana API or similar productivity tool APIs.
Public speaking, blogging, or content creation about technical topics.

What we offer

Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)
Contract of Employment (with 50% tax deductible costs for author’s rights usage for Engineers)
Health insurance with dental and travel coverage (Lux Med)
Lunch catering on the days that you work from the office
Career growth budget
Home office setup budget
Gym/Fitness reimbursement
Fertility healthcare and family-forming support with Carrot
Mental health support in Modern Health
Group life insurance
MacBooks with all necessary accessories

For this role, the estimated base salary range is between 15 417 - 19 583 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs).

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

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