Renewals Manager

As a member of our growing Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning.

The Renewals team is an integral part of Asana's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and driving a high degree of customer satisfaction.

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve

• Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
• Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• Negotiate and execute renewal contracts that align to customer goals (in partnership with Finance and Legal)
• Engage with at-risk customers and develop prescriptive plays that would mitigate against this potential churn
• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• Maintain and report an accurate rolling 90-day forecast of renewals
• Assist with enhancing and improving systems and processes to increase efficiencies

About you

• 2-5 years of experience with software/subscription renewals or account management - SaaS a plus
• Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement
• Excellent organizational and time-management skills. Detail oriented written and verbal communication skills. 
• Thrives partnering Sales and Customer Success to achieve common goals
• Ability to drive momentum and on time renewals by connecting the dots at large organizations, influencing stakeholders, and driving collaboration.
• Approaches work with empathy and a creative, problem-solving mindset
• Thrive in a fast-paced environment while balancing a book of business and customer satisfaction and retention in a fast-paced environment

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. 

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