Peace of Mind Technology (POMT) is an Australian company that designs, builds, and implements workplace technology solutions. They strategise, deploy, and support diverse technologies that bring together physical and virtual workplaces to enable productivity and experience. The company works with clients around the world including Canva, Mastercard, and Macquarie Group Limited.
Chief Operating Officer, Brigham Milne, looks after everyday operations at POMT and oversees the delivery of solutions and services to customers. When Brigham started at the company, he noticed the great business processes in place were being slowed down by manual execution. Heavy reliance on emails, catch-up meetings, and spreadsheets led to information falling through the cracks. And because processes weren’t documented, things were easily forgotten and projects stalled if key staff were absent. Brigham knew a digital work management system would boost efficiency and make processes easier to scale.
To increase productivity at POMT, Brigham looked for a solution that would:
After surveying a range of tools, POMT chose Asana because it was visually appealing and offered a great user experience on both desktop and mobile. It was also clear the project templates feature would make it much easier to document workflows across the business.
“Almost half our team are not at their physical desk day to day, so a highly-functional mobile app was critical to us. We wanted to be able to support our teams wherever they were.”
Ready for a new way of working, the POMT team embraced Asana with open arms. Project management and invoicing teams implemented the platform first. After three months of success, Asana was then implemented company-wide.
The biggest challenge was getting people to stop using email to manage their work. This was achieved by setting and then reinforcing conventions. Email was to be used for external communication only, with internal collaboration taking place on Asana. This rule was reinforced by turning internal work emails into Asana tasks for follow up.
“Asana was the first application we used that allowed for true, real-time collaboration away from emails. This has sped up collaboration and today is the strongest selling point for our team.”
POMT now uses Asana company-wide. Here’s how four key areas of the business have been transformed by managing their work in Asana:
Overall, real-time collaboration and increased transparency have improved efficiency across POMT. Meetings now have a clear purpose with much less verbal task follow-up, and leaders like Brigham can quickly visualise work progress and prevent potential roadblocks.
“I no longer have to chase anyone for anything; the need has been dissolved. With Asana it’s much easier to view work progress and have meaningful discussions about tasks.”
The POMT team is always looking for ways to improve the way they work. Brigham’s current mission is to unlock Asana’s Goals to provide more visibility into company objectives. Visualising how work ladders up will help the POMT team achieve massive goals like obtaining a 100% customer retention rate. Asana will help the POMT team track progress every step of the way.
Using Asana wall-to-wall has been crucial in helping Hack Reactor scale. As Hack Reactor CEO Tony Phillips puts it, ”We’ve cut our operations costs in half because we’re able to execute more efficiently with the processes we’ve set up in Asana.“ And as costs go down, the quality class experience—and the post graduation experience— goes up. Graduates from Hack Reactor are hired at a 98% rate.