Faster global collaboration and less waiting for information from teammates in different time zones
No more digging through Google Drive to find important documents
Capacity to stand up new teams quickly, reducing time to market for new programs
“Adventure travel” conjures thrilling images of kayaking, bungee jumping, and paragliding, But responsible adventure travel encompasses so much more than a few fleeting moments of adrenaline—such as protecting natural resources, furthering climate change initiatives, and supporting small businesses in rural and wilderness environments.
The Adventure Travel Trade Association (ATTA) is a global trade group that networks and educates within the adventure travel industry, and works to protect the social, cultural, and environmental integrity of destinations around the world. They have over 1300 organizational members and 23,000 adventure travel professionals following their AdventureTravelNews across 100 countries, ranging from tour guides to tourism boards to specialty travel agents. Each year, they organize a range of events along with a range of programs to support the industry.
Recognizing that tourism is responsible for 8% of global emissions, the organization put an aggressive climate action plan in place for 2020. These programs include a range of both travel trade and consumer elements:
Climate action pledge
Climate action community
Neutral Together carbon offsetting bulk purchase program for members
Tomorrow’s Air carbon removal program
Complex partner management
ATTA’s 50-person international team is 100% remote, so they adopted Asana as their work management platform to plan events and run other projects asynchronously. But because the team nearly doubled in size over the last three years, Jason Reckers, ATTA’s COO, knew they needed to learn new ways of using Asana to stay efficient:
Project leaders often lost time tracking down information from teammates in different time zones; it could take half a day to get an answer from the other side of the world.
Documents were organized in Google Drive, but they needed to dig to find important elements.
There were often barrages of Slack messages asking, “Who’s working on what?”
The organization’s biggest cost was the team’s time, so Jason reached out to Asana’s Professional Services team to see how the platform’s latest features could further streamline ATTA’s work.
ATTA’s 50-person international team is 100% remote, so they adopted Asana as their work management platform to plan events and run other projects asynchronously. But because the team nearly doubled in size over the last three years, Jason Reckers, ATTA’s COO, knew they needed to learn new ways of using Asana to stay efficient:
Project leaders often lost time tracking down information from teammates in different time zones; it could take half a day to get an answer from the other side of the world.
Documents were organized in Google Drive, but they needed to dig to find important elements.
There were often barrages of Slack messages asking, “Who’s working on what?”
The organization’s biggest cost was the team’s time, so Jason reached out to Asana’s Professional Services team to see how the platform’s latest features could further streamline ATTA’s work.
The ATTA team chose the 10-week Accelerate package, led by Grace, their Professional Services consultant. This provided intermediate-level training to save time on event planning, finding information, and running productive meetings, which was critical because, as a remote team, they spent much of their day on calls.
An additional focus was to streamline their annual event planning workflow to avoid reinventing the wheel every year. For example, their largest event, Adventure Travel World Summit, has been running for almost 15 years in countries as varied as Switzerland, Namibia, Chile, and in Australia this year. The team had been using multiple Asana projects to plan it, and wanted to centralize their efforts into one template. In the course of the project however, Asana’s broad utility was quickly grasped by teams outside the core event planning group.
That single annual event planning template project, significantly accelerated their work and accelerated Asana’s adoption throughout the company. Meetings have also become more effective—teammates view the meeting’s Asana project on a shared screen, so everyone is looking at the same information. They capture action items and assign ownership of topics as they go, saving time and creating accountability.
Their conversations with Grace led to additional “aha” moments, like learning how to make full use of Asana’s ability to add one task to multiple projects, or using custom fields to filter for categories so that individuals can focus only on relevant tasks and avoid getting overwhelmed. Their onboarding process has also been standardized and streamlined in Asana.
Within a week of working with Professional Services, teams that hardly used Asana started creating new projects, and they can just copy a template when planning a new project. The workflow improvements and efficiencies have helped cut down on overwork and stress. Jason estimates they will save 20–30% on planning time for future projects.
Slack messages about project responsibilities have significantly reduced, and because information transfer is easier, there is less waiting around for responses from remote teammates. They created “reference” tasks in Asana that hold important documents in one place for everyone, so there is no searching through folders for files. Their calls are also much more effective—and for a distributed team, this makes all the difference.
The ATTA team’s use of Asana is enabling a series of climate programs to go live in the spring of 2020 that may have taken a year’s worth of coordination in the past. A carbon offset bulk purchase program for members, Neutral Together, will go live in February, allowing small businesses who previously could not afford carbon offsets to take action for the climate. In April, ATTA will launch the world’s first travel collective for carbon removal through direct air capture called Tomorrow’s Air. “Carbon removal technologies are not well understood yet, and we believe the travel industry has a valuable role to play in catalyzing their uptake,” commented Reckers. Bringing these complimentary programs to life quickly will allow more businesses and travelers to engage faster on this global problem.
The team is also working on expanding their AdventureEDU trainings globally to educate governments, associations, and individual companies seeking to make experiences safer and more sustainable. The more productive the ATTA team becomes, the bigger difference they can make. Thrilling adventures while protecting the environment—what could be better?
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