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Work request tracking in Asana

Standardize intake requests to improve cross-team work

Get everything you need to complete work requests. Spend less time hunting down details and more time getting high-impact work done.

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Asana declared a leader by Forrester

A leader in work management

Discover why Asana received the highest possible score in 10 criteria, including execution roadmap, supporting products and services, and more. Read more in the Forrester Wave™: Collaborative Work Management Tools, Q4 2022¹.

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Focus on the work that actually matters

Automate inefficient processes with customizable intake forms and workflows. From marketing and sales to IT and operations, reduce busywork so your team has more time for top priority work.

Triage intake with Asana
Intake and triage requests at scale

Customize your work request form so you can capture all of the details you need to kick off work. Then, when a request is submitted, use customizable tags to effortlessly organize and report on requests.

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Automate workflows in Asana
Automate manual work with workflows

Save time with custom workflows. Reduce busywork by automatically assigning tasks, updating status, and looping in collaborators. Plus, Asana integrates with 200+ of your favorite tools, so you can connect work across tools—no manual work required.

Get time back
Manage requests in one place
Manage your requests from one place

Asana integrates with your existing tech stack to help you manage work in one place. Regardless of the tools you use, work with them to build one centralized system of record.

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Speed up review time in Asana
Speed up review time

No one wants to be a blocker. Approvals make it easy for stakeholders to understand what you need, then communicate their feedback quickly and effectively.

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The best platform with unlimited automation

Build automated processes with Workflow Builder. Asana gives you unlimited triggers and actions to create customized workflows for your team.

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Track progress with a single source of truth

Don’t just receive work requests—track and report on progress once they come in. Get a real-time view of what’s on track, at risk, or blocked—so your team knows exactly what to prioritize.

Multi-homing tasks in Asana

Simultaneously update information across projects

Cross-functional work is critical, which is why Asana allows you to add the same task to multiple projects. Change a task in one project, then instantly see those changes reflected across all projects in real time.

Eliminate duplicate work
Timeline View in Asana

Visualize the critical path of work to see how it fits together

Work doesn’t happen in a silo. Get a real-time view of all of your work and associated dependencies. If—and when—priorities shift, track it all in one place.


Connect Asana to your existing tools

Asana integrates with 200+ of your favorite tools. Integrate and track work across tools to get your most important work done, every time.

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By getting requests out of email and using Asana to collaborate more effectively, we're able to save 60 hours a month and now spend that time on strategy instead of managing all the disparate pieces.

Walter Gross

Senior Director of Digital Marketing, Sony Music

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Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas.

Alexey Baranov

Head of Development, IT, TheSoul Publishing

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Stakeholders didn't have a clear view of what someone else from their department had asked the creative team to do, which led to duplicate requests and incomplete briefs. Everyone needed more visibility into the team's work for better resourcing.

Stacey Kemp

Creative Services Manager, Dr. Martens

Sony Music logo

Work request tracking features and capabilities

Forms icon


Standardize how work gets kicked off with Forms. Forms help you reduce the time and effort it takes to manage incoming requests, so your team can spend more time on the work that matters.

Rules icon


Automate manual work so your team spends less time on busywork and more time on the tasks that matter. Use Rules to automatically assign work, adjust due dates, notify stakeholders, and more.

Multi-homing icon


Track and manage tasks across multiple projects. When you make changes to a task in one project, instantly see those changes reflected across all projects in real time.

Custom Fields icon

Custom fields

Custom fields are the best way to tag, sort, and filter work. Create unique custom fields for any information you need to track—from priority and status to email or phone number.

Smart Rules icon

Smart Rules

With Smart Rules, automatically trigger actions, handoffs, and updates across your favorite tools, including apps like Gmail, Google Calendar, Outlook, and more.

Custom Templates icon

Custom templates

Custom templates make it easy to duplicate existing workflows or common processes—giving teams confidence that they don’t have to recreate work from scratch or worry about missing any steps.

Approvals icon


Approvals are a special type of task. Give task owners clear instructions on what actions they should take and whether they approve this work or not.

Dependencies icon


Mark a task as waiting on another task with dependencies. Teams with collaborative workflows can easily see what tasks they’re waiting on from others, and know when to get started on their portion of work.

Frequently asked questions

Can I try managing work requests in Asana for free?

Try Asana for free for 30 days, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in!

A work request tool streamlines the intake process to drive business efficiency. With a standardized intake process, your team has the exact information they need to get started on work. Then, once a request comes in, quickly automate your workflows to route, tag, and review requests effectively.

Forms in Asana allow you to standardize the work intake process so you get the exact questions you need answered, every time. But they’re more than an intake request function. Because every form submission becomes a task in an Asana project, you can enable workflows based on form submissions. When a request comes in, use customizable tags to automate and route it to the right person—no manual work required.

Increase business efficiency with Asana

Asana is the leading project management software, according to G2². Try it for yourself today.

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