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Instant AI resolutions in the flow of work

An always-on agent resolves a majority of routine requests through Slack, email, or the Asana portal before they ever reach a human.

Dark mode chat thread in image_3ce3fc.png showing Service AI answering a user's question about resetting an Okta password. The AI provides step-by-step instructions from a knowledge base, and the user replies confirming it worked.

Self learning knowledge base that increases AI resolutions

Automatically turn resolved tickets into reusable knowledge so agents can answer more requests over time.

Dark mode "Suggested updates" UI in image_3ce039.png. It displays AI-proposals for new or edited knowledge base articles (VPN setup, MFA instructions) derived from recurring IT support tickets, complete with confidence metrics and review buttons.

Requests to projects in one click

Easily convert requests that require flexible, cross-functional work into Asana projects with all context preserved.

Dark mode chat UI in image_3cdc9f.png. Nina Okafor lists details for a holiday event in San Francisco. Service AI responds by offering to launch a new workflow, displaying a "Create project" button card to start a project from the ticket.

One intuitive intake for every team

Every department gets one front door for requests and cases, with work automatically routed to the right team.

Dark mode help portal UI in image_3cd93c.png greeting Mary. It features a central input box to describe an issue, alongside quick action buttons for submitting a ticket, managing software, or resetting a password.
Abstract workflow line in image_3c85a6.png showing a user avatar connected to a second path with another user avatar collaborating alongside a green AI teammate icon.

Asana Service Management

Take the next step toward better service management

Asana Service Management unifies ticketing and project execution for IT, HR, facilities, and other service teams to resolve key issues without human touch. Want to learn more? Fill out the form to join the waitlist.

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