Product Owner, Customer Success

We're looking for an experienced Salesforce Product Owner to join Asana's RevTech team. Revenue Technology (RevTech) is a key pillar within Asana's Enterprise technology function and is focused on supporting the Go-To-Market strategy and execution by binding the tools, technology, and data initiatives to drive growth and scale. This role will be an individual contributor primarily supporting Asana's Professional Services operations, systems, and tools, with emphasis on our PSA platform , while also supporting broader post-sales strategy and retention business processes.

This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday. 

We offer a Contract of Employment (UoP) for our employees in Poland.

What you’ll achieve

• Own systems & tooling needs for Professional Services teams, with primary focus on PSA implementation, optimization, and administration
• Support additional business teams RevTech supports including Sales, Deal Lifecycle management, Renewals, Customer Success, Customer Education, and User Operations with tools such as Service Cloud, Experience Cloud, IronClad, SkillJar, Tableau
• Evaluate current state of Salesforce-based systems, identify gaps, and recommend improvements specifically for Professional Services resource management, project tracking, and billing operations
• Be the Subject Matter Expert / Technical owner for Salesforce-based PSA tools and related systems, serving as E2E owner to manage administration, data hygiene, configuration, fit-gap analysis, cost reduction opportunities, value realization, contracts, best practices, access controls, and governance processes
• Close collaboration with business partners, the data & integrations team, and the product manager to quickly respond to system changes, optimize processes, and implement PSA best practices. Key activities include data monitoring, automation, and supporting roadmap execution through decisions on architecture and tools for Professional Services.
• Gather requirements, analyze data, document specifications, and support QA/UAT for Professional Services operations and processes
• Craft operational processes to ship enhancements and be accountable for overall delivery
• Drive new tool implementation/RFP processes, with focus on Salesforce ecosystem tools

About you

• 4+ years of experience working in an environment to support enterprise business systems Must have technology experience: Salesforce Sales Cloud, Financial Force/Certinia , Service Cloud, Salesforce Experience Cloud, or similar tools. Technology experience with Salesforce CPQ, or similar tools is a plus. 
• Professional Services Acumen: Deep understanding of Professional Services operations including resource management, project tracking, and billing processes. Also an understanding of how to scale those operations within a growing organization.
• Understanding Stakeholder Needs: Ability to understand stakeholder needs and translate them into product requirements. To do this, you need to have empathy for your customers, be able to conduct user research, and have a deep understanding of the customer journey.
• Strategic Thinking: Ability to think strategically about your product and how it fits into the larger picture of your company's goals and objectives. This means understanding market trends, competitive landscape, and how your product can differentiate itself in the market.
• Agile Methodology: In the world of product development, Agile methodology has become the industry standard. As a Product Owner, you need to have a deep understanding of Agile practices, including sprint planning, backlog grooming, and sprint reviews. You need to be able to work collaboratively with cross-functional teams, including developers, designers, and stakeholders.
• Communication Skills: Finally, as a Product Owner, you need to have strong communication skills to be able to effectively communicate the vision, goals, and requirements of your product to stakeholders, customers, and team members. You need to be able to listen actively, ask good questions, and provide clear and concise feedback. Additionally, you should be able to adapt your communication style to different audiences and situations.

What we offer

• Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.) 
• Contract of Employment (with 50% tax deductible costs for author’s rights usage for Engineers) 
• Health insurance with dental and travel coverage (Lux Med) 
• Lunch catering on the days that you work from the office
• Career growth budget 
• Home office setup budget 
• Gym/Fitness reimbursement
• Fertility healthcare and family-forming support with Carrot
• Mental health support in Modern Health
• Group life insurance
• MacBooks with all necessary accessories

For this role, the estimated base salary range is between 19,417 PLN - 24,750 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs). 

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

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