Zoho Desk by Ulgebra + Asana

What is Zoho Desk by Ulgebra?

Zoho Desk is an award-winning online customer support ticketing software. It is known for helping over 40,000 businesses deliver contextual and timely responses and resolve customer issues from a single user-friendly interface. Zoho Desk helps support teams manage customer conversations across email, phone, chat, direct messaging, social media, and more. It packs all the automation and analytics necessary to scale to any volume of customers. It is equipped with a self-service portal to offer 24/7 support. It provides several integrations to fit in your business ecosystem and comes with mobile apps to provide support on the go.

View task details such as due date and assignee status from within Zoho Desk Set assignee and due date when adding tasks from a ticket Agents and engineers can collaborate on comments that are synchronized across applications

1. Work Modes from Zoho Desk organizes the tickets in the required criteria with a single click.

2. Context-aware ticketing screen displays customer interaction history and ticket timelines for delivering timely solutions.

3. Team feeds from Zoho Desk facilitates team collaboration and helps other teams pitch in quickly.

4. Built-in and customizable Dashboards provide valuable insights for continuous improvement of customer support.

5. Multichannel support: Zoho Desk collects requests from channels like email, social media, phone, live chat, and more and puts them under a single window.

Get Zoho Desk + Asana

1. Go to marketplace.zoho.com and search for Asana for Zoho Desk, developed by Ulgebra from Zoho Marketplace.
2. Follow the instructions in the "Confirm Installation" dialog box to authorize the plugin to access your Zoho Desk account.
3. To integrate Asana tasks with the Zoho Desk, select "Integrations.”
4. Follow the on-screen instructions to authorize Zoho Desk to access your Asana tasks.

Learn more and get support

To learn more about using the Zoho Desk Asana integration, visit the support page or email their team at ulgebra@zoho.com

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