The Asana-ServiceNow integration reduces manual work for IT teams working in ServiceNow by automating task creation in Asana, and provides cross-platform visibility into real-time status and context.
Collaborate across tools
Teams that use ServiceNow for automating incident management can add a flow to automatically create a task in Asana when a specified condition is met. For example, if an IT team logs an incident in ServiceNow that meets a specified severity level, this integration can automatically trigger an Asana task to be created for customer-facing teams to monitor customer sentiment and prepare reactive comms.
Automate internal workflows
Internal-facing service teams that use ServiceNow to track and manage employee tickets often receive requests that require actions outside ServiceNow, like fulfilling hardware requests, or responding to a payroll question. This integration connects ServiceNow to actions and updates taken in Asana.
This integration is available to Asana Business and Enterprise customers who also have a ServiceNow IntegrationHub Starter subscription or above. Admin role in ServiceNow is required.
Here's how to set up the integration
To learn more about using the ServiceNow Asana integration, visit the Asana guide page