Asurion saves 37% in project initiation time with Asana

Highlights

Challenges

• Without a centralized intake process, departments lacked visibility and consistency across project requests, causing delays and duplicated work.

• Teams needed clearer cross-functional collaboration and better ways to track time and priorities, especially in remote and hybrid environments.

• Disconnected tools and limited integration with Microsoft’s Power Platform created barriers to reporting and data-driven decisions.

Solutions

• Asurion implemented a tightly integrated Asana system that streamlines intake, automates task creation, and aligns work across teams.

• Custom rules, time tracking, and portfolios help standardize project execution while improving collaboration and reporting.

• Microsoft Power Platform integrations using the Asana API enable real-time performance insights and reduce manual work.

Outcomes

• 37% faster project initiation: Asana’s automated intake and workflow orchestration cut down request-to-start times, helping teams act quickly on high-priority needs.

• Improved capacity planning with 89% team utilization: By tracking time and effort in Asana and visualizing the data in Power BI, Asurion significantly increased team utilization while improving how they plan and allocate resources across initiatives.

• Increased throughput across teams: Standardized processes and shared Portfolios help cross-functional groups deliver more projects, faster and with fewer bottlenecks.

• Improved leadership visibility: Power BI dashboards powered by Asana’s API surface key performance metrics, enabling more informed, data-driven decisions.

• More transparency and alignment: Clear ownership, timelines, and updates in Asana foster a culture of collaboration across hybrid teams.

The implementation of Asana has been a game-changer for our organization. It’s brought clarity, structure, and consistency to how we manage work across diverse, high-performing teams. The level of transparency and efficiency we’ve gained has directly contributed to better business outcomes and a more empowered workforce. ”

Work Innovation Award Winner, 2025

Asurion earned Asana’s Tech Visionary award for consistently innovating to meet the evolving technology needs of their customers. By streamlining internal processes and reducing operational friction, Asurion empowers teams to move with greater speed and clarity. Their forward-thinking approach to integrating tools and systems enables seamless, scalable customer experiences. As a technology leader, Asurion sets the standard for how operational excellence can translate into real-world impact for millions of users.

Asana for project intake 

Turning complexity into coordinated action

Asurion faced significant challenges managing work across 1,100 employees, including training, content, media, and innovation teams. With fragmented tools and processes, they struggled to maintain visibility into projects and ensure efficient resource allocation. The lack of a centralized system made it difficult to track progress and make data-driven decisions.

Through deep integration with Microsoft’s Power Platform in Asana, they’ve created an automated ecosystem that streamlines work from intake to completion.

End-to-end project intake and workflow standardization

• Requests from across the business are submitted through Microsoft Customer Voice and captured in a Power App, then automatically converted into tasks in Asana.

• Each task is triaged, assigned, and built into a structured project using standardized templates and workflows that span departments like training, content, media, and innovation.

• This automation accelerates project initiation, eliminates manual handoffs, and ensures consistent execution.

Real-time visibility drives better decisions and alignment

• Asana is tightly integrated with Power BI, syncing project and task data in real time to fuel centralized dashboards that track capacity, timelines, and team performance.

• ​​Portfolios are automatically created and linked through Power Automate, so work moves seamlessly from intake to execution, without manual setup or lost visibility.

• By consolidating work into cross-functional portfolios, teams gain a shared view of progress, priorities, and blockers, enabling faster, more informed decision-making across the organization.

Asana has completely changed the way our design team works. We now have full visibility into priorities, timelines, and workloads, which has helped us deliver higher-quality work faster—and with less burnout. ”

Asana for resource planning

Optimizing team capacity through data-driven insights

Managing resources effectively across multiple departments and projects was a significant challenge for Asurion. Without clear visibility into team capacity and workloads, they struggled to allocate resources efficiently and prevent burnout.

Asana’s robust resource management capabilities, combined with a custom Power BI integration, have revolutionized how they manage team capacity. Without overloading teams or sacrificing quality, they can deliver faster, more consistent results while maintaining the high standards customers expect.

Real-time visibility improves capacity planning

• Asana tracks team utilization and bandwidth in real time, giving managers instant insight into who’s available and where work is concentrated.

• Custom Power BI dashboards pull this data into a single view, enabling smarter, faster decisions around resource allocation.

Automation and analytics support sustainable workload management

• Workload balancing is automated, helping prevent burnout and ensuring high-priority projects get the attention they need.

• Predictive planning tools surface future capacity gaps, so teams stay proactive instead of reactive.

• These new, scalable practices promote transparency, accountability, and efficiency across teams.

As the lead for this implementation, I've seen firsthand how transformative Asana has been for our organization. Seeing our teams embrace this system, increase productivity, and feel more in control of their work has been incredibly rewarding. ”

Conclusion

Building a smarter, more connected future of work

Looking ahead, Asurion continues to expand their use of Asana while deepening integration with Microsoft’s Power Platform. Their vision focuses on creating an even more connected, intelligent ecosystem so teams can work smarter and deliver greater value. By combining automation, data-driven insights, and streamlined collaboration, they're building a foundation for sustained innovation and growth.

Having a centralized system for intake and project tracking has streamlined how we manage resources and meet deadlines. Asana has improved our cross-team collaboration and allowed us to stay aligned even in the most fast-paced environments. ”