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Take the guesswork out of cross-team collaboration. Design custom templates to standardize work requests across your organization—so teams can solve problems faster.
When I first started, there was no way to measure the number of incoming requests to the creative team and no one knew how efficient or ineffective the team was. With Asana, we can measure how many requests we receive and how long they take—which has enabled us to build out calendars and timelines for the entire organization.”
Track, measure, and improve
Don’t let inefficiencies drag you down. Track business-critical processes in one place so you can measure—and improve—how they’re performing.
Monitor work across tools
See tickets in one place, even if your team uses different tools. With Asana’s 200+ app integrations, you can customize workflows to fit your specific needs.
Jira
Salesforce
ServiceNow
Gmail
Outlook
Slack
Mulesoft
BetterCloud
Zapier
Microsoft Power Automate
Ticket tracking, simplified
When teams know how to work together, they can move faster. See how you can standardize cross-team workflows with Asana templates—and make sure no ticket falls through the cracks.
Ticket tracking templates
![[IT Requests] template Card Image](https://assets.asana.biz/transform/e197cee2-bb39-429f-ad21-a49a408387b6/TG23-web-thumbnail-007-incident-management?io=transform:fill,width:1680&format=webp)
IT requests
Bugs, tickets, requests—it’s a lot to manage, and easy to get disorganized. Instead, track everything with our IT request template.
Change request form
You can’t predict change, but you can plan for it. Get the information you need to execute changes, so you can stay adaptable no matter what happens.
Issue log template
Learn how using an issue log template can help your team create consistent issue logs across projects.
![[Work Requests] Template Card Image](https://assets.asana.biz/transform/f5517e55-ce3d-4758-ad5e-95a27672d381/TG23-web-thumbnail-facilities-request?io=transform:fill,width:1680&format=webp)
Work requests
Use this template to centralize, prioritize, and manage all of the requests your team receives—so everyone knows what to focus on and can hit their deadlines.
Bug tracking
Bug tracking starting to feel like whack-a-mole? Report, track, and prioritize all your bugs with this template.