[Team] IT (hero)

A secure system of record for your enterprise

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Trusted by over a million teams

Why Asana?

Asana increases employee productivity and customer satisfaction, according to IDC¹.

[Team] 72% IT (stat)

higher employee satisfaction

[Team] 89% IT (stat)

faster completion of digital transformation initiatives

[Team]14% IT (stat)

faster execution of business processes

Automate IT workflows with ease

Spend less time triaging requests and more time on critical IT work. With Asana, it’s easy to streamline workflows within and across teams—like IT requests, onboarding, and more.

[Team] IT - Standardize IT requests (icon)

Standardize IT requests

Create a streamlined intake process—so you get all of the information you need when a request is submitted.

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[Team] IT - Route work (icon)

Route work to the right person

Set up automations to instantly assign, route, and organize requests as soon as they’re submitted.

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Update seamlessly across tools

When a request is complete, automatically notify stakeholders via email, Slack, or another communication tool.

Anatomy of Work 2023

Goal-setting can save your company money.

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Connect work across tools—without compromising security

Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.

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Scale securely

More than 85% of Fortune 100 companies use Asana⁵. Asana covers essential needs like data security, reliability at scale, and compliance with global, regional, and industry regulations. 

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Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas.
Alexey BaranovHead of Development, IT, TheSoul Publishing
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It was clear that Asana is the market leader in work management, and we wanted to have that business relationship.
Gregory DanielsSenior Manager, Technology Program Management, Zoom
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Any company that has multiple security certifications and shows that they’re taking security seriously means a lot to us.
Carley McGeeSenior IT Project and Programs Manager, Outreach
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Recognized as a leader by top analyst firms


A Leader in the Gartner Magic Quadrant for Collaborative Work Management²


A Leader in the IDC MarketScape: Worldwide Collaborative Work Management Vendor Assessment⁴

Frequently asked questions

Can I get started with Asana for free?

Try Asana for free for 30 days, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in. 

How can I get started quickly creating an IT help desk project in Asana?

To set up an IT help desk right away, copy our IT requests template and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see.

Is Asana a scalable IT help desk solution?

Asana is built for scale. To manage a high volume of IT requests, create forms to streamline the request process and capture key information. Then, set up automations to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via integrations with email, Slack, ServiceNow, and more. 

Can I use Asana to report progress on IT leads?

Yes! Asana’s Universal Reporting feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.

What third party integrations are available to support our Asana IT help desk?

Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. Browse more integrations to create your own customized IT help desk workflow. 

Protect your team’s time—build better IT workflows today

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1. IDC White Paper, Sponsored by Asana, The Business Value of the Asana Platform, Doc. #US50642023, June 2023

2. See the 2023 Gartner® Magic Quadrant™ for Collaborative Work Management (CWM). GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT and PEER INSIGHTS are registered trademarks and The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

3. See The Forrester Wave™: Collaborative Work Management Tools, Q4 2022 report. The Forrester Wave: Collaborative Work Management Tools, Q4 2022. The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

4. IDC MarketScape: Worldwide Collaborative Work Management 2023–2024 Vendor Assessment — Uniting Teams, Data, and AI for Flexible Work, Doc #US49434923, December 2023

5. Accurate as of September 7, 2022. Asana makes no representations about updating this number.