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Trusted by over a million teams
Why Asana?
Asana increases employee productivity and customer satisfaction, according to IDC¹.
![[Team] 72% IT (stat)](https://assets.asana.biz/m/6090a1a6d77be7e9/original/teams-it-stat3.svg)
higher employee satisfaction
![[Team] 89% IT (stat)](https://assets.asana.biz/m/bda358ed102b062/original/teams-it-stat1.svg)
of Asana users say Asana is worth the financial investment
![[Team] 77% IT (stat)](https://assets.asana.biz/m/40eb8ef74ea61604/original/teams-it-stat2.svg)
of Asana users say they wouldn’t be able to do their job without it
Automate IT workflows with ease
Spend less time triaging requests and more time on critical IT work. With Asana, it’s easy to streamline workflows within and across teams—like IT requests, onboarding, and more.
![[Team] IT - Standardize IT requests (icon)](https://assets.asana.biz/m/2ce1f804bf222f84/original/teams-it-icon1-standardize.svg)
Standardize IT requests
Create a streamlined intake process—so you get all of the information you need when a request is submitted.
![[Team] IT - Route work (icon)](https://assets.asana.biz/m/31b73ed0d118eed5/original/teams-it-icon2-routing.svg)
Route work to the right person
Set up automations to instantly assign, route, and organize requests as soon as they’re submitted.
![[Team] IT - Update seamlessly across tools (icon)](https://assets.asana.biz/m/5fb871eb84c71c2b/original/teams-it-icon3-update.svg)
Update seamlessly across tools
When a request is complete, automatically notify stakeholders via email, Slack, or another communication tool.
Anatomy of Work 2023
Goal-setting can save your company money.
Connect work across tools—without compromising security
Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.
Okta
Azure Active Directory
Jira
ServiceNow
Looker
Google Workspace
Splunk
Mulesoft
IBM App Connect
![[Team] IT Security (icon)](https://assets.asana.biz/m/5cfe824ea9066190/original/teams-it-security.svg)
Scale securely
More than 80% of Fortune 100 companies use Asana⁵. Asana covers essential needs like data security, reliability at scale, and compliance with global, regional, and industry regulations.
Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas.
It was clear that Asana is the market leader in work management, and we wanted to have that business relationship.
Any company that has multiple security certifications and shows that they’re taking security seriously means a lot to us.
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Recognized as a leader by experts
Featured templates
Browse Asana’s pre-built templates, or create your own.
Employee onboarding and offboarding
Standardize IT processes for new and departing employees, from login access to collecting equipment.
Vendor management
Track suppliers and vendors in one place. Streamline processes and keep stakeholders accountable.
Equipment management
Link your template to a form to standardize requests—then assign and track tasks in real-time.
Frequently asked questions
Can I get started with Asana for free?
Try Asana for free for 30 days, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.
How can I get started quickly creating an IT help desk project in Asana?
To set up an IT help desk right away, copy our IT requests template and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see.
Is Asana a scalable IT help desk solution?
Asana is built for scale. To manage a high volume of IT requests, create forms to streamline the request process and capture key information. Then, set up automations to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via integrations with email, Slack, ServiceNow, and more.
Can I use Asana to report progress on IT leads?
Yes! Asana’s Universal Reporting feature lets you see and track IT leads in real-time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.
What third party integrations are available to support our Asana IT help desk?
Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. Browse more integrations to create your own customized IT help desk workflow.
Protect your team’s time—build better IT workflows today
1. For more info on the business value of Asana, according to IDC
2. For more info on our G2 review
3. For more info on our Gartner Peer Insights award
4. For more info on The Forrester Wave™: Collaborative Work Management Tools, Q4 2022 report
5. Accurate as of September 7, 2022. Asana makes no representations about updating this number.