The US Oncology Network reduces provider onboarding timelines by 25% with Asana

Highlights

Challenges

• Complex integrations relied heavily on individual expertise, static checklists, and siloed tools, making coordination inconsistent and difficult to scale.

• Missed steps and inconsistent handoffs led to rework, wasted time, and delays in onboarding new practices.

• Lack of visibility and fragmented communication created project bottlenecks, contributing to team burnout and reduced confidence in delivery.

• Delayed timelines not only hindered operational efficiency—they also impacted The Network’s ability to deliver timely healthcare solutions to the communities it serves.

Solutions

• Adopted Asana as a single platform to centralize provider integration work and increase visibility, coordination, and accountability.

• Standardized onboarding workflows across HR, Finance, Revenue Cycle, and more to reduce manual work and improve process reliability. 

• Used automated rules, task dependencies, and status tracking to reduce manual follow-ups and keep work moving without delay.

Outcomes

• Reduced provider onboarding time from 120 days to 90 days.

• Cut meeting time by an estimated 50% through centralized tracking and real-time updates.

• Consolidated data from six systems into two, reducing version control issues by 75%.

• Brought 8+ workstreams into Asana in phase one, with more planned in phase two.

Work Innovation Award Winner, 2025

The US Oncology Network was named Asana’s Groundbreaking Visionary Work Innovation Award Winner for reimagining how work gets done in a complex industry. By replacing manual checklists and lengthy status calls with a unified, digital-first workflow, the organization shifted from reactive to proactive management. Gone are the days of “management by conference call”—teams now spend less time managing logistics and more time solving real problems. This bold transformation accelerated provider integrations, strengthened cross-functional collaboration, and empowered teams to focus on high-impact work.

Using Asana has enhanced collaboration and communication across multiple independent workgroups, resulting in enterprise-level buy-in and executive support for a major technological shift. The transition to a proactive, real-time decision-making and task completion model improves coordination, transparency, and alignment across workstreams to achieve business objectives.”

Asana for provider onboarding

Scaling provider integrations through shared workflows and real-time coordination

The Integrations and Operations Management (IOM) team sits at the center of The US Oncology Network’s provider onboarding process. From facilitating practice assessments to coordinating resource allocation, the IOM team ensures each new practice is set up for long-term success—supporting provider readiness, operational consistency, and The Network’s broader healthcare mission.

Before Asana, the provider integration process was fragmented, relying on siloed tools, manual updates, and checklists that slowed progress and increased the risk of missed steps.

To meet growing demand, the IOM team partnered with Asana Professional Services to standardize and streamline onboarding across departments. The initial rollout, launched in late 2024, brought eight workstreams—spanning HR, Finance, IT, and Medical Surgical—into a unified workflow.

Now, every provider integration follows a standardized workflow in Asana, connecting teams across functions, surfacing risks early, and reducing manual coordination. The result is faster onboarding, stronger collaboration, and greater consistency at scale.

Asana has truly been a game-changer for our integration efforts. As the leader of the HR workstream, I've seen a remarkable transformation in our meetings—they've evolved from simple task reviews to dynamic problem-solving sessions. The clarity and focus Asana brings has empowered our team to prioritize and execute tasks with precision, ensuring that every project meets requirements and timelines in alignment with our organizational goals.”

One shared workflow, connected across departments

• The IOM team tracks all integrations in a portfolio that serves as a centralized repository for onboarding information, reducing duplicative data entry and making key details like status, due dates, site count, and provider volume easy to access.

• Each integration exists in a standardized project, connecting stakeholders from HR, Revenue Cycle, and other key functions in one place.

• Integration projects are multi-homed across teams, allowing departments to track their contributions in context and identify blockers without relying on status calls.

• Project views like timeline and calendar help teams visualize milestones and capacity, enabling proactive planning and real-time resource allocation. 

• Dashboards surface KPIs and project health in real time, giving stakeholders visibility into progress, risks, and resourcing needs.

• Up-to-date reporting metrics allow leaders to make informed decisions that track to strategic goals. 

• Shared projects, comments, and file attachments ensure that every stakeholder—regardless of role or location—has access to the same up-to-date information.

Standardization and automation reduce delays and errors

• Custom templates ensure every integration follows a consistent structure, while allowing for practice-specific customization.

• Automated rules and task dependencies streamline communication and eliminate manual follow-ups, reducing risk in a high-variation environment.

• Native app integrations and shared projects keep data connected across platforms, improving coordination and reducing version control issues.

Function-specific visibility improves accountability

• HR projects are fully connected to the integration team in Asana, giving both groups complete visibility into status and handoffs, allowing work to move forward faster without waiting on weekly calls.

• Finance and Accounting improved document tracking and eliminated duplicate work across key steps in the onboarding process.

• Revenue Cycle Management is fully connected to the integration team in Asana, giving teams the visibility to identify potential pitfalls or resource needs earlier in the process and move forward without additional calls.

Smarter planning, better resourcing

• Readiness tracking aligned to the Business Development pipeline gives teams visibility into upcoming integrations.

• By surfacing data like target go-live dates, site count, and provider volume, teams can balance workloads and avoid over– or under-utilization.

Since enacting Asana, the Medical Surgical team has seen a significant increase in meeting deadlines and efficiencies, with onboarding new accounts. The ability to bring in other stakeholders’ key tasks outside of Medical Surgical that directly impacts our timeline for success has been instrumental.”

Conclusion

Laying the foundation for connected, community-first care

The US Oncology Network isn’t just standardizing provider onboarding with Asana; they’re redefining how work happens across the organization. As adoption grows and additional departments implement Asana, the organization is building a connected, resilient foundation for faster execution and scale.

With teams like Revenue Cycle Management already expanding their use of Asana beyond onboarding, the shift toward structured, cross-functional collaboration is taking hold across the business.

Looking ahead, The US Oncology Network envisions a future where every practice thrives, powered by human expertise and enabled by technology. With plans to leverage Asana AI to streamline coordination, reduce manual effort, refocus teams on strategic work, staff will spend less time managing logistics and more time supporting providers—enhancing patient care and improving health outcomes across the communities they serve.

Historically, integrations have been completed in silos, across multiple different tools and trackers. Since adopting Asana, I've been able to see the success and opportunity that this software provides. I am excited to see the continuous evolution of our integration project plans and how Asana will be a driver for the success of bringing new practices into The Network.”