ServiceNow + Asana
Reduce manual work for IT teams working in ServiceNow by automating task creation in Asana, and providing cross-platform visibility into real-time status and context.
What is ServiceNow?
ServiceNow builds digital workflows that allow employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
Why ServiceNow + Asana?
Collaborate across tools
Teams that use ServiceNow for automating incident management can add a flow to automatically create a task in Asana when a specified condition is met. For example, if an IT team logs an incident in ServiceNow that meets a specified severity level, this integration can automatically trigger an Asana task to be created for customer-facing teams to monitor customer sentiment and prepare reactive communication plans.
Automate internal workflows
Internal-facing service teams that use ServiceNow to track and manage employee tickets often receive requests that require actions outside ServiceNow, like fulfilling hardware requests, or responding to a payroll question. This integration connects ServiceNow to actions and updates taken in Asana.
Manage Asana accounts using your ServiceNow instance. Analyse the data usage for Asana and reclaim the idle accounts
User Management
- Look up users, workspaces, and tasks: retrieve details of all members in an account, the workspaces, and the tasks created for each user.
- Deactivate users on a specified account
How to connect ServiceNow + Asana
Here’s how to set up the integration:
- Sign in to your ServiceNow account and navigate to the ServiceNow Store.
- Search for “Asana” and click “Get” on the listing name.
- Follow the instructions available here.
- Navigate to the Flow Designer to start using Asana actions.
Here's how to set up Asana spoke:
- Visit Asana spoke on the ServiceNow Store to get started
Learn more and get support
To learn more about using the ServiceNow + Asana integration, visit the Asana Guide.
To learn more about using the Asana spoke, visit the ServiceNow documentation.
If you have questions, feedback, or need support, contact the Asana support team.
For Asana spoke: Asana does not endorse or certify apps built by third-party developers. If you encounter inappropriate content or behavior, please report it here. Otherwise, please contact the app developer for support.
Collaborate effortlessly with Asana
From the small stuff to the big picture, Asana organizes work so teams know what to do, why it matters, and how to get it done. It’s free to get started, simple to use, and powerful enough to run your entire business. Learn more about Asana today.