# The Ultimate Work Request Tracking Software > Get everything you need to complete work requests in one place. Spend less time hunting down details and more time getting high-impact work done. Source: https://asana.com/uses/work-request-tracking #### Recognized as a leader by top analyst firms A Leader in The Forrester Wave: Collaborative Work Management Tools 2025 Report - [Get the Report](/resources/forrester-wave-collaborative-work-management-2025 ) A Leader in the 2025 Gartner Magic Quadrant for Collaborative Work Management three years in a row - [Learn more](/inside-asana/leader-in-2025-gartner-magic-quadrant-collaborative-work-management-report ) A leader in Work Management and OKR Software with more than 12,000 user reviews - [Read user reviews](https://www.g2.com/products/asana/reviews) #### Intake and triage requests at scale Customize your work request form so you can capture all of the details you need to kick off work. Then, when a request is submitted, use customizable tags to effortlessly organize and report on requests. - [Try Forms](/product/forms) #### Automate manual work with workflows Save time with custom workflows. Reduce busywork by automatically assigning tasks, updating status, and looping in collaborators. Plus, Asana integrates with 200+ of your favorite tools, so you can connect work across tools—no manual work required. - [Get time back](/product/workflow-builder) #### Manage your requests from one place Asana integrates with your existing tech stack to help you manage work in one place. Regardless of the tools you use, work with them to build one centralized system of record. - [Browse integrations](/apps) #### Speed up review time No one wants to be a blocker. Approvals make it easy for stakeholders to understand what you need, then communicate their feedback quickly and effectively. - [Get started](/create-account) #### Focus on the work that actually matters Automate inefficient processes with customizable intake forms and workflows. From marketing and sales to IT and operations, reduce busywork so your team has more time for top priority work. #### Track progress with a single source of truth Don’t just receive work requests—track and report on progress once they come in. Get a real-time view of what’s on track, at risk, or blocked—so your team knows exactly what to prioritize. #### Simultaneously update information across projects Cross-functional work is critical, which is why Asana allows you to add the same task to multiple projects. Change a task in one project, then instantly see those changes reflected across all projects in real time. - [Eliminate duplicate work](https://academy.asana.com/tasks-in-multiple-projects/477312) #### Visualize the critical path of work to see how it fits together Work doesn’t happen in a silo. Get a real-time view of all of your work and associated dependencies. If—and when—priorities shift, track it all in one place. - [Get a bird’s-eye view](/product/timeline) #### . #### Slack Turn ideas, work requests, and action items from Slack into trackable tasks and comments in Asana. - [See integration](/apps/slack) #### Gmail Turn emails into actionable, trackable tasks in Asana without leaving your Gmail inbox. - [See integration](/apps/google-gmail) #### Google Drive Easily attach Google Drive files to tasks in Asana, and receive comment notifications to keep teams and work connected. - [See integration](/apps/google-drive) #### Microsoft Outlook Turn emails into trackable, actionable work with Asana for Outlook. - [See integration](/apps/outlook) #### PagerDuty Automatically create PagerDuty incidents with context from Asana tasks. - [See integration](/apps/pagerduty) #### Microsoft 365 Asana notifications delivered to your Microsoft Groups. - [Learn more](/apps/microsoft-office365-connector) #### Dropbox Easily attach Dropbox files to a task from the task pane, and use Asana rules to automatically upload files to a Dropbox folder. - [See integration](/apps/dropbox) #### Sharepoint Easily attach Sharepoint files directly to tasks. - [See integration](/apps/sharepoint) #### Jira Automatically create Asana tasks from Jira issues, and vice versa, and sync updates instantly. - [See integration](/apps/jiracloud) #### ServiceNow Reduce manual work for IT teams. Automate task creation in Asana, and provide cross-platform visibility into task status and context. - [See integration](/apps/servicenow ) #### Gitlab Integrate GitLab with Asana to sync issues, tasks, projects, repos, comments, assignees, custom fields, and more, automatically. - [See integration](/apps/gitlab) #### Microsoft Teams Connect your team’s conversations to actionable items in Asana. - [See integration](/apps/microsoft) #### GitHub Easily sync the status of work between technical and non-technical teams. Automatically sync GitHub pull request status updates to Asana tasks. - [See integration](/apps/github) #### Slack Turn ideas, work requests, and action items from Slack into trackable tasks and comments in Asana. - [See integration](/apps/slack) #### Microsoft Outlook Turn emails into trackable, actionable work with Asana for Outlook. - [See integration](/apps/outlook) #### Gmail Turn emails into actionable, trackable tasks in Asana without leaving Gmail. Automate key actions to move work forward, all within your inbox. - [See integration](/apps/google-gmail) #### Zoom Make meetings actionable with tasks, action items, and searchable transcripts in Asana. - [See integration](/apps/zoom) #### Connect Asana to your existing tools - [See integrations](/apps) #### Featured Templates - [Use template](/templates/work-requests) #### Work requests Use this template to centralize, prioritize, and manage all the requests your team receives. - [Use template](/templates/creative-requests) #### Creative requests From initial intake to final deliverables, keep your creative production process running smoothly. - [Use template](/templates/it-requests) #### IT requests Bugs, tickets, requests—it’s a lot to manage. Instead, track everything with our IT request template - [Use template](/templates/customer-feedback ) #### Customer feedback Collect customer feedback in one place to finally figure out what they love and loathe. Get started. Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas. Stakeholders didn't have a clear view of what someone else from their department had asked the creative team to do, which led to duplicate requests and incomplete briefs. Everyone needed more visibility into the team's work for better resourcing. #### Work request tracking features and capabilities #### Forms Standardize how work gets kicked off with [Forms](https://asana.com/product/forms). Forms help you reduce the time and effort it takes to manage incoming requests, so your team can spend more time on the work that matters. #### Rules Automate manual work so your team spends less time on busywork and more time on the tasks that matter. Use [Rules](https://asana.com/product/automation) to automatically assign work, adjust due dates, notify stakeholders, and more. #### Multi-homing Track and manage tasks across multiple projects. When you make changes to a task in one project, instantly see those changes reflected across all projects in real time. #### Custom fields Custom fields are the best way to tag, sort, and filter work. Create unique custom fields for any information you need to track—from priority and status to email or phone number. #### Smart Rules With Smart Rules, automatically trigger actions, handoffs, and updates across your favorite tools, including apps like Gmail, Google Calendar, Outlook, and more. #### Custom templates Custom templates make it easy to duplicate existing workflows or common processes—giving teams confidence that they don’t have to recreate work from scratch or worry about missing any steps. #### Approvals Approvals are a special type of task. Give task owners clear instructions on what actions they should take and whether they approve this work or not. #### Dependencies Mark a task as waiting on another task with dependencies. Teams with collaborative workflows can easily see what tasks they’re waiting on from others, and know when to get started on their portion of work. #### Frequently asked questions #### Frequently asked questions #### Can I try managing work requests in Asana for free? [Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in! #### Why does my team need a work request tool? A work request tool streamlines the intake process to drive business efficiency. With a standardized intake process, your team has the exact information they need to get started on work. Then, once a request comes in, quickly [automate your workflows](https://asana.com/product/workflow-builder) to route, tag, and review requests effectively. #### How do Asana forms help get work requests completed faster? [Forms](https://asana.com/product/forms) in Asana allow you to standardize the work intake process so you get the exact questions you need answered, every time. But they’re more than an intake request function. Because every form submission becomes a task in an Asana project, you can enable [workflows](http://asana.com/product/workflow-builder) based on form submissions. When a request comes in, use customizable tags to [automate and route](https://asana.com/product/automation) it to the right person—no manual work required. #### Can I try managing work requests in Asana for free? [Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in! #### Why does my team need a work request tool? A work request tool streamlines the intake process to drive business efficiency. With a standardized intake process, your team has the exact information they need to get started on work. Then, once a request comes in, quickly [automate your workflows](https://asana.com/product/workflow-builder) to route, tag, and review requests effectively. #### How do Asana forms help get work requests completed faster? [Forms](https://asana.com/product/forms) in Asana allow you to standardize the work intake process so you get the exact questions you need answered, every time. But they’re more than an intake request function. Because every form submission becomes a task in an Asana project, you can enable [workflows](http://asana.com/product/workflow-builder) based on form submissions. When a request comes in, use customizable tags to [automate and route](https://asana.com/product/automation) it to the right person—no manual work required. - [Start your free trial](/create-account) Try Asana for free. No credit card required. - [Get started](/create-account) - [Watch the demo](/go-demo) See how Asana connects companies at scale. - [View demo](/demo/main) - [Speak with a sales rep](/sales) Learn how Asana helps teams collaborate seamlessly. - [Contact sales](/sales) #### Transform the way you work with Asana #### Standardize intake requests to improve cross-team work Get everything you need to complete work requests. Spend less time hunting down details and more time getting high-impact work done. - [Get started](/create-account) - [View demo](/demo/main) Work Request Tracking