# Ticket tracking, simplified [Free Templates] > Standardize work requests and take the guesswork out of cross-team collaboration. Solve problems faster with custom-built templates. Source: https://asana.com/templates/use-case/ticket-tracking.md ### Ticket tracking, simplified When teams know how to work together, they can move faster. See how you can standardize cross-team workflows with Asana templates—and make sure no ticket falls through the cracks. - [Sign up](/create-account) ### Ticket tracking templates Take the guesswork out of cross-team collaboration. Design custom templates to standardize work requests across your organization—so teams can solve problems faster. - [Get started](/create-account) templates Use Case ### IT requests Bugs, tickets, requests—it’s a lot to manage, and easy to get disorganized. Instead, track everything with our IT request template. - [See template](/templates/it-requests) ### Creative requests From initial intake to final deliverables, keep your creative production process running smoothly with this creative request template. - [See template](/templates/creative-requests) ### Awin content localization Try Awin’s template to automate handoffs and approvals, reduce manual work, and ensure no requirements slip through the cracks. - [See template](/templates/awin-content-localization) ### Product backlog Establishing an organized product backlog is an important part of the Agile process. Get started by using a product backlog template. - [See template](/templates/product-backlog) ### Track, measure, and improve - [Read the case study](/case-study/larams) ### Monitor work across tools See tickets in one place, even if your team uses different tools. With Asana’s 200+ app integrations, you can customize workflows to fit your specific needs. - [Explore all apps](/apps) - [Explore all apps](/apps) #### Jira Automatically create Asana tasks from Jira issues, and vice versa, and sync updates instantly. - [See integration](/apps/jiracloud) #### Salesforce Your favorite work management and CRM tools, together at last. Drive seamless collaboration throughout the sales cycle to deliver amazing customer experiences. - [See integration](/apps/salesforce) #### ServiceNow Reduce manual work for IT teams working in ServiceNow by automating task creation in Asana, and providing cross-platform visibility into real-time status and context. - [See integration](/apps/servicenow ) #### Gmail Turn emails into actionable, trackable tasks in Asana without leaving your Gmail inbox. - [See integration](/apps/google-gmail) #### Microsoft Outlook Turn emails into trackable, actionable work with Asana for Outlook. - [See integration](/apps/outlook) #### Slack Turn ideas, work requests, and action items from Slack into trackable tasks and comments in Asana. - [See integration](/apps/slack) #### Mulesoft Automate common business operations between Asana and other tools, including CRM, file storage, and communication applications. - [Learn more](/apps/mulesoft) #### BetterCloud Enhance and streamline the project management of common IT administrative tasks with integrated automation workflows. - [See integration](/apps/bettercloud) #### Zapier Zapier helps you automate work without writing any code. Connect Asana with the software tools you rely on and let Zapier do the manual, repetitive tasks so you don't have to. - [See integration](/apps/zapier) #### Microsoft Power Automate Streamline repetitive tasks and paperless processes with Microsoft Power Automate—so you can focus your attention where it’s needed most. - [See integration](/apps/microsoftpowerautomate) #### Jira Automatically create Asana tasks from Jira issues, and vice versa, and sync updates instantly. - [See integration](/apps/jiracloud) #### Salesforce Your favorite work management and CRM tools, together at last. Drive seamless collaboration throughout the sales cycle to deliver amazing customer experiences. - [See integration](/apps/salesforce) #### ServiceNow Reduce manual work for IT teams. Automate task creation in Asana, and provide cross-platform visibility into task status and context. - [See integration](/apps/servicenow ) #### Gmail Turn emails into actionable, trackable tasks in Asana without leaving Gmail. Automate key actions to move work forward, all within your inbox. - [See integration](/apps/google-gmail) #### Microsoft Outlook Turn emails into trackable, actionable work with Asana for Outlook. - [See integration](/apps/outlook) #### Slack Turn ideas, work requests, and action items from Slack into trackable tasks and comments in Asana. - [See integration](/apps/slack) #### Mulesoft Automate common business operations between Asana and other tools, including CRM, file storage, and communication applications - [See integration](/apps/mulesoft ) #### BetterCloud Enhance and streamline the project management of common IT administrative tasks with integrated automation workflows. - [See integration](/apps/bettercloud) #### Zapier Zapier helps you automate work without writing any code. Connect Asana with the software tools you rely on and let Zapier do the manual, repetitive tasks so you don't have to. - [See integration](/apps/zapier) #### Microsoft Power Automate Streamline repetitive tasks and paperless processes with Microsoft Power Automate—so you can focus your attention where it’s needed most. - [See integration](/apps/microsoftpowerautomate) #### Monitor work across tools Monitor work across tools ### Work requests Use this template to centralize, prioritize, and manage all of the requests your team receives—so everyone knows what to focus on and can hit their deadlines. - [See template](/templates/work-requests) ### Bug tracking Bug tracking starting to feel like whack-a-mole? Report, track, and prioritize all your bugs with this template. - [See template](/templates/bug-tracking) ### Issue log Learn how using an issue log template can help your team create consistent issue logs across projects. - [See template](/templates/issue-log) ### Change request form You can’t predict change, but you can plan for it. Get the information you need to execute changes, so you can stay adaptable no matter what happens. - [See template](/templates/change-request-form) ### IT requests Bugs, tickets, requests—it’s a lot to manage, and easy to get disorganized. Instead, track everything with our IT request template. - [See template](/templates/it-requests)