# Request Tracking Workflow Template > Use a request-tracking workflow template to organize, prioritize, and manage incoming work across teams. This customizable tracking workflow helps everyone understand what needs to happen next and who is responsible for each task. Source: https://asana.com/templates/request-tracking.md - [Use template](https://app.asana.com/-/llm_preview_templates?preview_template=request_tracking) - [Forms](/features/workflow-automation/forms) - [Custom fields](/features/project-management/custom-fields) - [Tasks](/features/project-management/tasks) - [Rules](/features/workflow-automation/rules) - [Zendesk](/apps/zendesk) - [JIRA Cloud](/apps/jiracloud) - [Slack](/apps/slack) - [Microsoft Teams](/apps/microsoft) templates Cross-team planning Request tracking Use a request-tracking workflow template to organize, prioritize, and manage incoming work across teams. This customizable tracking workflow helps everyone understand what needs to happen next and who is responsible for each task. Cross-team planning ### Request tracking template Use a request-tracking workflow template to organize, prioritize, and manage incoming work across teams. This customizable tracking workflow helps everyone understand what needs to happen next and who is responsible for each task. #### Customers that use Asana templates to work #### Frequently asked questions #### What is a request intake workflow? A request intake workflow is a step-by-step process that helps teams collect the information they need before beginning a new project. Teams use request trackers to gather the details, evaluate project ideas, and set deadlines. #### How do I write a work request? To write a clear work request, describe the work you need, explain why it matters, and include any relevant context. A strong request includes your name and team, a summary of the desired outcome, the priority level, the deadline, and any supporting files or links. #### What is the difference between a work request and a work order? A work request is the initial ask, where someone identifies a need and submits it for review. A work order is the approved, formalized version of that request, with an assigned owner, a confirmed deadline, and an official status. #### Who uses request-tracking workflows? Teams that handle ongoing requests, such as operations, IT, facilities, human resources, and project management offices, use tracking workflows to manage request volume and organize tasks. These teams depend on standardized project intake processes to sort requests, route work to the right owner, and meet deadlines. Any team that receives frequent submissions benefits from a request-tracking template. #### How do request-tracking templates improve processes? Request-tracking templates improve processes by providing teams with a framework for categorizing and delegating work from the moment a request arrives. Request trackers help teams organize resources and complete tasks on time and within budget. You can also use request intake forms to document details and map relationships in a flowchart format. #### What is a content strategy template? A content strategy template is a reusable framework that helps teams plan, organize, and track content efforts. It includes sections for goal setting, audience targeting, ideation, production, and performance tracking. Using a content strategy template enables you to simplify your content workflow, focus on key objectives, and scale your campaigns without compromising quality. #### Can I use this template for social media content? Yes, you can use this as a social media content strategy template. The template includes sections where you can plan posts by platform, assign deadlines, and track results across your social media marketing platforms. It helps teams stay consistent, collaborate more effectively, and ensure that content on channels like LinkedIn, Instagram, or Facebook supports broader marketing goals. #### How does this template help with SEO? This content strategy template helps with SEO by providing your team with a structured approach to plan, optimize, and measure content performance. You can map content ideas to specific keyword goals, track search engine performance, and identify content gaps. #### Can I share this template with other departments? Yes, the content strategy planning template is built for cross-functional collaboration. You can invite team members from design, product, or sales to contribute ideas, leave feedback, or stay informed about content timelines. #### What should I include in my content strategy template? An effective content strategy template should include sections for setting goals, defining your target audience, brainstorming ideas, managing production, and tracking performance. You'll want to cover content types and formats, timelines, responsible team members, distribution channels, and metrics to evaluate success. Including these components helps you organize your content, pair them with business goals, and focus on driving results. Overview ### Organize requests to resolve them on time, every time Asana’s request-tracking workflow template provides your team with a straightforward way to manage incoming work requests in a single centralized location. All submissions go through the same intake system. You can see what needs attention, who is responsible for each task, and how each item progresses toward completion. With automation and AI support, you spend more time on high-value work instead of manually sorting requests. #### Collect each request with a ready-made tracking workflow. A built-in request form and a unique ID for each submission ensure a standard request-tracking process, while team-only comments keep internal discussions private and give your team a single place to coordinate next steps. #### Respond to requests faster without adding extra work to anyone’s day. AI auto-names each request, prompts requestors for missing information, and drafts responses so your team spends less time chasing details and more time taking action. #### Organize every request with custom statuses. Custom status types help your team categorize requests and follow progress from intake to completion. #### Never lose track of deadlines or next steps. Rules automatically assign due dates based on request type, helping you manage workload and timelines with less manual effort. #### Monitor progress and performance in one place. A performance dashboard displays request volume, turnaround times, and trends, providing you with a real-time view of how requests move through your workflow. ### When to use request-tracking templates A request-tracking template helps you manage ongoing requests from internal teams, clients, and stakeholders. Requestors share key information upfront, which allows reviewers to decide what actions to take next and how to prioritize each request. A template provides a reliable request-tracking process for facility requests, operational tasks, IT support, creating social media assets, onboarding new team members, and any new project. With an Asana work request template, you can: - Streamline how you manage incoming project requests throughout the day. - Replace emails, chats, and spreadsheets with an all-in-one work intake process that captures everything in a single place. - Assign and schedule work, set task dependencies, delegate resources, and track progress through each work request’s lifecycle. Teams across industries rely on work request form templates to execute ongoing requests and deliver high-quality work without delays. How to ### How to use a work request-tracking template Asana’s request-tracking template gives your team a simple way to collect, review, and manage incoming work requests in one location. It works like a teammate who organizes each submission and guides it through review, triage, execution, approvals, and reporting. Collect requests with a form Use the work request form or project intake form to gather contact details, summaries, and any required information for each submission. Each request receives a unique ID, allowing teams to track and reference items. If someone submits a facilities repair request, the form captures location details so the team knows exactly where to begin.Review and qualify requests with AI AI names each incoming request, identifies missing information, and drafts responses to speed up intake. AI assistance reduces manual sorting and helps teams process requests in the correct order. If a requestor leaves out required fields, AI can ask follow-up questions before starting work.Organize requests by status Use the status field to sort items into stages such as new, in progress, pending, or complete. Custom status types give teams a view of what needs attention and what has moved forward. If a marketing request is pending approval, the status shows exactly where it stands in the approval process.Automatically set due dates for requests Assign rules that set due dates based on request type. Automation and prioritization keep work on schedule and prevent delays across teams. If a service request always requires a 3-day turnaround, the rule adds the due date immediately.Track progress with dashboards Use the performance dashboard to review request volume, completion trends, and bottlenecks. These metrics help teams understand how work moves and where to optimize the intake process flow. If a monthly spike in design requests appears, the dashboard makes the pattern easy to spot.Asana’s request-tracking template gives teams a single place to collect, review, and complete incoming work. It steps in like a teammate who organizes requests, prompts next steps, and moves requests through your workflow. AI handles intake tasks like naming requests and gathering missing details, and rules keep work moving without extra manual updates. Dashboards show workload and timing so teams understand progress at every stage. Powered by AI Transform how your team manages request-tracking workflows with Asana AI. - **Review work requests with AI.**AI reviews each submission and helps you understand the project proposal's scope, timelines, and next steps. - **AI auto-names each request.**AI reads each submission and generates a unique project name, so your list is easy to scan. - **AI follows up for missing information.**AI sends a follow-up message when key information is missing. - **AI drafts responses.**AI suggests replies based on the request form’s details and status. You can review, personalize, and send each message in a few clicks. ### Related templates ### Business continuity plan Your business is too important to not have a backup plan. Using a business continuity plan template helps keep your business functioning in an emergency. - [Create your template](/templates/business-continuity-plan) ### Return to office plan Creating a return to work plan is all about communicating how your business will transition to in-person collaboration. Use this actionable to-do list to set conventions, coordinate with stakeholders, and align on key return to work policies. - [Create your template](/templates/return-to-office-plan) ### Process map Here's how digital process map templates can automate your business processes, so you can jump right into work. - [Create your template](/templates/process-map) ### Project chart template To track all your deliverables and milestones in one place, learn how to create a reusable project chart template. - [Create your template](/templates/project-chart) ### Starting a business checklist Follow our checklist to start your business on the right path and keep track of progress towards your launch. - [Create your template](/templates/starting-business-checklist) ### Cross-functional project plan Creating a project plan from scratch but don’t know where to start? Our tips and template can take you from plans to action. - [Create your template](/templates/cross-functional-project-plan) ### Knowledge management Create a knowledge management template and ensure that every team member prioritizes and organizes information the same way. - [Create your template](/templates/knowledge-management) ### Project tracker Learn how to create a project tracker template, because it’s easier to coordinate projects across teams when everyone in the company tracks them the same way. - [Create your template](/templates/project-tracker) ### Company goals and milestones Turn big-picture strategy and goals into action and results with this company goals and milestones template. - [Create your template](/templates/company-goals-and-milestones) ### Construction project plan template When you’re building something from the ground up, there’s a lot to consider. Create a template to keep construction projects organized and on track. - [Create your template](/templates/construction-project-plan) ### Event planning Coordinate your next event with Asana’s free event planning template. Plan your budget, collaborate, and track event tasks all in one place. - [Create your template](/templates/event-planning) ### Stakeholder register template Creating a reusable stakeholder register template can help you keep track of stakeholder information and streamline stakeholder communication. Learn how. - [Create your template](/templates/stakeholder-register) ### GDPR compliance checklist to simplify data privacy Simplify GDPR compliance with a checklist that helps you manage lawful processing, third-party data transfers, and security requirements. - [Create your template](/templates/gdpr-compliance-checklist) ### Team goals planning Get all the steps you need to draft goals, gather input, and put your objectives to the test. - [Create your template](/templates/team-goals-planning) ### Stride client account management template See how Stride optimizes account management, and use their template to centralize info, track action items, and maintain customer relationships. - [Create your template](/templates/stride-client-account-management)