# IT Project Management Software—Manage IT Requests

> Scale quickly—and securely. With 200+ integrations, Asana helps enterprises move faster towards their goals, without extra work.

Source: https://asana.com/teams/it

IT TEAMS

#### Where IT connects work to strategy

Asana solves many use cases and integrates with existing tools—so there’s no extra work for IT. Connect teams and tools, without compromising security.

- [Get started](/create-account)

- [Request a demo](/demo/main)

#### Why Asana?

higher employee satisfaction

#### 82%

faster completion of digital transformation initiatives

#### 33%

faster execution of business processes

#### 14%

#### Trusted by over a million teams

#### Automate IT workflows with ease

Spend less time triaging requests and more time on critical IT work. With Asana, it’s easy to streamline workflows within and across teams—like IT requests, onboarding, and more.

#### Standardize IT requests

Create a streamlined intake process—so you get all of the information you need when a request is submitted.

- [Learn about Forms](/features/workflow-automation/forms)

#### Route work to the right person

Set up automations to instantly assign, route, and organize requests as soon as they’re submitted.

- [Learn about Automations](/features/workflow-automation)

#### Update seamlessly across tools

When a request is complete, automatically notify stakeholders via email, Slack, or another communication tool.

- [Learn about Integrations](/apps)

#### Put your projects on autopilot

Stop chasing updates—your projects already know what’s wrong. Join us to see how AI Teammates surface risks and drive operational excellence.

- [Watch the webinar](https://resources.asana.com/ai-teammates-operations-webinar.html)

- [Watch the webinar](https://resources.asana.com/ai-teammates-operations-webinar.html)

#### Connect work across tools—without compromising security

Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.

- [Explore all apps](/apps)

- [Explore all apps](/apps)

#### Okta

Eliminate username and password hassles and streamline user setup with Okta.

- [See integration](/apps/okta)

#### Microsoft Entra ID

Securely access Asana using your existing corporate credentials and automate provisioning to gain time back.

- [See integration](/apps/entraid)

#### Jira

Automatically create Asana tasks from Jira issues, and vice versa, and automatically sync issues, tasks, projects, comments, assignees, custom fields, and more.

- [Learn more](/apps/jira)

#### ServiceNow

Reduce manual work for IT teams. Automate task creation in Asana, and provide cross-platform visibility into task status and context.

- [See integration](/apps/servicenow )

#### Looker

Explore, analyze, and share real-time business analytics with actionable Looker dashboards in Asana.

- [Learn more](/apps/looker)

#### Google Workspace

Enable Google Workspace SAML SCIM for better control around user provisioning and deprovisioning.

- [See integration](/google-workspace )

#### Splunk

Automate audit log ingestion, alerting, and visualization with the Asana for Splunk integration.

- [See integration](/apps/splunk)

#### Mulesoft

Automate common business operations between Asana and other tools, including CRM, file storage, and communication applications.

- [Learn more](/apps/mulesoft)

#### IBM App Connect

Get more out of Asana and your applications with data automation powered by IBM App Connect.

- [See integration](/apps/ibm-app-connect )

#### Microsoft 365

Seamlessly deliver Asana notifications to your Microsoft Groups.

- [See integration](/apps/microsoft-office365-connector)

#### Okta

Eliminate username and password hassles and streamline user setup with Okta.

- [See integration](/apps/okta)

#### Microsoft Entra ID

Securely access Asana using your existing corporate credentials and automate provisioning to gain time back.

- [See integration](/apps/entraid)

#### Jira

Automatically create Asana tasks from Jira issues, and vice versa, and sync updates instantly.

- [See integration](/apps/jiracloud)

#### ServiceNow

Reduce manual work for IT teams. Automate task creation in Asana, and provide cross-platform visibility into task status and context.

- [See integration](/apps/servicenow )

#### Looker

Explore, analyze, and share real-time business analytics, with actionable Looker dashboards in Asana.

- [See integration](/apps/looker)

#### Google Workspace

Enable Google Workspace SAML SCIM for better control around user provisioning and deprovisioning.

- [See integration](/google-workspace )

#### Splunk

Automate audit log ingestion, alerting, and visualization with the Asana for Splunk integration.

- [See integration](/apps/splunk)

#### Mulesoft

Automate common business operations between Asana and other tools, including CRM, file storage, and communication applications

- [See integration](/apps/mulesoft )

#### IBM App Connect

Get more out of Asana and your applications with data automation powered by IBM App Connect.

- [See integration](/apps/ibm-app-connect )

#### Connect work across tools—without compromising security

Connect work across tools—without compromising security

Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.

Scale securely

More than 85% of Fortune 100 companies use Asana² . Asana covers essential needs like data security, reliability at scale, and compliance with global, regional, and industry regulations.

- [Learn about security](/trust)

Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas.

It was clear that Asana is the market leader in work management, and we wanted to have that business relationship.

Any company that has multiple security certifications and shows that they’re taking security seriously means a lot to us.

Asana's AI capabilities have the potential to help us realize our vision of becoming an AI-powered workforce, redefining what's possible for the future of work and strengthening our position as the cybersecurity partner of choice.

#### Recognized as a leader by top analyst firms

A Leader in The Forrester Wave: Collaborative Work Management Tools 2025 Report

- [Get the Report](/resources/forrester-wave-collaborative-work-management-2025 )

A Leader in the 2025 Gartner Magic Quadrant for Collaborative Work Management three years in a row

- [Learn more](/inside-asana/leader-in-2025-gartner-magic-quadrant-collaborative-work-management-report )

A leader in Work Management and OKR Software with more than 12,000 user reviews

- [Read user reviews](https://www.g2.com/products/asana/reviews)

### Featured templates

Browse Asana’s pre-built templates, or create your own.

- [Create your template](https://app.asana.com/-/product_templates)

#### Employee onboarding and offboarding

Standardize IT processes for new and departing employees, from login access to collecting equipment.

- [Create your template](https://app.asana.com/-/product_templates)

#### Vendor management

Track suppliers and vendors in one place. Streamline processes and keep stakeholders accountable.

- [Create your template](https://app.asana.com/-/product_templates)

#### Equipment management

Link your template to a form to standardize requests—then assign and track tasks in real time.

- [Use template](https://app.asana.com/-/product_templates?preview_template=software_and_system_deployment)

#### Software deployment

Efficiently deploy software across your organization with our comprehensive checklist.

- [Get the eBook](https://asana.com/resources/optimizing-ai-driven-tech-stack-ebook?utm_medium=website&utm_source=web_resource_card&utm_campaign=ace25&utm_content=it_teams_page)

#### Optimize the AI-driven tech stack

Learn how to help your organization boost productivity, cut costs, and spark innovation.

- [Try it now](/roi-calculator?utm_source=web_cta&utm_medium=website&utm_campaign=roi_calc)

#### Unlock Your Team's ROI Potential

Discover how much time and productivity your team could unlock with better work management. Get measurable results in minutes.

- [Download the report](https://asana.com/resources/state-of-it?utm_medium=website&utm_source=web_resource_card&utm_campaign=soit25&utm_content=it_teams_page )

#### The State of the IT leader

Get insights on how 1,200 IT professionals transitioned from digital transformations to AI-powered intelligent ones.

- [Watch the video](https://www.youtube.com/watch?v=5jVofogFfmA&list=PLJFG93oi0wJDOAQKGrGFln1AQ1hLgMVHY&index=2&utm_source=web_resource_card&utm_medium=website )

#### Expedite your tool request processes

See how Laura Heidkamp at We Are Era reduces tool compliance decision time by 2 weeks with AI Studio.

#### IT insights

Skill up. Move up.

Get certified with the Collaborative Work Management Certification program and help your business reach its goals while you achieve your own.

- [Get certified](https://asana.com/certifications?utm_medium=website&utm_source=web_resource_card&utm_campaign=cert25)

#### Frequently asked questions

#### Frequently asked questions

#### Can I get started with Asana for free?

[Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.

#### How can I get started quickly creating an IT help desk project in Asana?

To set up an IT help desk right away, copy our [IT requests template](https://asana.com/templates/it-requests) and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see. Check out the [Asana Forum](https://forum.asana.com/c/forum-en/asana-in-practice/asana-for-it/221)to see how teams tie IT work to strategy.

#### Is Asana a scalable IT help desk solution?

Asana is built for scale. To manage a high volume of IT requests, [create forms](https://asana.com/product/forms) to streamline the request process and capture key information. Then, set up [automations](https://asana.com/product/automation) to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via [integrations](https://asana.com/apps) with email, Slack, ServiceNow, and more.

#### Can I use Asana to report progress on IT leads?

Yes! Asana’s [Universal Reporting](https://asana.com/product/reporting) feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.

#### What third party integrations are available to support our Asana IT help desk?

Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. [Browse more integrations](https://asana.com/apps) to create your own customized IT help desk workflow.

#### How can IT teams use Asana for ticketing?

IT teams can use Asana for ticketing by using Forms to intake requests, automating assignments with Rules, and tracking resolution in workflows.

#### Are there IT-specific templates available?

There are IT-specific templates available. Templates exist for service requests, incident response, onboarding IT assets, and more.

#### Can I integrate Asana with Jira or Zendesk?

You can integrate Asana with Jira or Zendesk. Asana integrates natively with Jira, Zendesk, ServiceNow, and other tools for seamless IT workflows.

#### How do I track IT project progress?

To track IT project progress, use Portfolios, Status Updates, and Dashboards to visualize project health and milestones.

#### Can I automate IT approvals?

You can automate IT approvals using Forms, Rules, and Bundles to streamline hardware or software request approvals.

#### How can I manage IT capacity?

To manage IT capacity, Workload view lets you balance IT team assignments and prevent resource overloading.

#### Is Asana secure for IT teams?

Asana is secure for IT teams. Asana is SOC 2, GDPR, CCPA compliant and integrates with SSO and SCIM for enterprise security.

#### Can I track SLA compliance?

You can track SLA compliance using custom fields and dashboard charts to track SLA metrics and automate alerts with Rules.

#### How do we onboard new tools securely?

To onboard new tools securely, create standardized onboarding workflows using Templates and Bundles for new software implementations.

#### Can we limit access to sensitive IT projects?

You can limit access to sensitive IT projects by configuring project permissions and guest access to secure sensitive IT initiatives.

#### Can I get started with Asana for free?

[Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.

#### How can I get started quickly creating an IT help desk project in Asana?

To set up an IT help desk right away, copy our [IT requests template](https://asana.com/templates/it-requests) and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see. Check out the [Asana Forum](https://forum.asana.com/c/forum-en/asana-in-practice/asana-for-it/221)to see how teams tie IT work to strategy.

#### Is Asana a scalable IT help desk solution?

Asana is built for scale. To manage a high volume of IT requests, [create forms](https://asana.com/product/forms) to streamline the request process and capture key information. Then, set up [automations](https://asana.com/product/automation) to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via [integrations](https://asana.com/apps) with email, Slack, ServiceNow, and more.

#### Can I use Asana to report progress on IT leads?

Yes! Asana’s [Universal Reporting](https://asana.com/product/reporting) feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.

#### What third party integrations are available to support our Asana IT help desk?

Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. [Browse more integrations](https://asana.com/apps) to create your own customized IT help desk workflow.

- [Start your free trial](/create-account)

Try Asana for free. No credit card required.

- [Get started](/create-account)

- [Watch the demo](/go-demo)

See how Asana connects companies at scale.

- [View demo](/demo/main)

- [Speak with a sales rep](/sales)

Learn how Asana helps teams collaborate seamlessly.

- [Contact sales](/sales)

#### Transform the way you work with Asana

1. IDC White Paper, The Business Value of the Asana Platform, Doc. #US50642023, June 2023