Check out the categories below for answers to some of our most common support questions.

How do I

Something is not working

How do other teams use Asana?

Premium and billing

API and integrations

Sales Inquiries

Press, legal, privacy, and security

Feedback and feature requests

I have a different question

How do I

How do I search for projects, tasks, or Conversations?

The search bar can be found in the top bar of Asana. To run a basic search, type the name or title of any object in the search bar. Select Advanced Search to specify more detailed criteria.

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How do I find a list of tags in my Workspace/Organization?

Tags list is no longer available in Asana, but you can pull a list of your tags with our API. Try it out by using our API Explorer.

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How do I change my profile name, photo, email settings, and Hack feature settings?

Profile Settings help you adjust the details of your account.

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How do I add another email address to my account?

In Asana, you can have multiple email addresses associated to one account. To do so, go to your Profile Settings and navigate to the To Email tab.

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How do I merge two accounts together?

If you have two separate accounts, consider merging them together. To do so, go to your Profile Settings and navigate to the To Email tab. Rest assured, the Workspaces and Organizations you belong to will remain separate entities and private from one another after the merge. The only difference is that you'll be able to access all of your Workspaces and Organizations without having to log out of one account and back into another.

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How do I export, copy, or print a project?

There are many available actions you can take on your projects in Asana, many of which are found in the Project header menu.

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How do I create tasks via email?

You can create tasks and conversations by sending emails to Asana. In addition to emailing x@mail.asana.com to create tasks in your My Tasks list, you can also send emails to create tasks directly in any Asana project or tag.

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How do I make subtasks appear on my project calendar?

Subtasks do not inherit the project association of its parent task. A subtask will only appear in a Calendar if the subtask is explicitly added to the project. Once the subtask is added to the project, it will appear in the Calendar View.

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How do I restore a deleted project or task?

For deleted projects, the person who deleted the project should have received an email containing the Project ID along with instructions to recover it automatically. For deleted tasks, you should be able to recover it from the Deleted Tasks View found in the sidebar.

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How do I create a new team?

Teams are only available in Organizations. If youre already in an Organization, scroll to the bottom of the sidebar and click Create New Team. If you do not see this option, that means you are in a Workspace rather than an Organization.

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How do I create an Organization?

Organizations are shared spaces you use to collaborate with your colleagues in Asana. If you sign up for Asana with a work (or custom) email address, we will automatically create an Organization based on that email domain (or add you to an existing Organization with that domain if one already exists). If you did not sign up with a custom email address, add one to your account and you can then convert your Workspace into an Organization.

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How do I remove people from my Organization?

Deprovision people from your Organization to remove their access from your company’s projects and tasks.

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My company changed email domains, how do I update our Organization in Asana?

Add your new email address to your account, then let us know what your new email domain is and we can help you associate it to your Organization in Asana.

Who is the administrator of our Workspace/Organization?

In the free version of Asana, all Members have equal control over the Workspace/Organization and there is no administrator role. The administrator role is only available in premium Organizations. If you are in a premium Organization, the identity of your administrator can be found in the Organization's Settings.

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Should I be using a Workspace or an Organization?

Use a Workspace if working alone or in a small team, or an Organization if you’re in a company and need access to multiple Teams.

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Something is not working

Asana is not functioning properly

If you are seeing a blank screen, missing buttons, or encountering any other strange app behavior, please try clearing your browsers cache, cookies, or history—or upgrade to the newest version of a supported browser.

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Asana’s mobile app is not functioning properly

If you’re having issues with our mobile app, try uninstalling and reinstalling the app to see if that solves your problem. If you’re still experiencing issues after reinstalling the app, contact our Support Team to troubleshoot further.

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Asana is crashing

If Asana crashes and you see a unique error phrase, be sure to note it down and let us know. If possible, please also provide screenshots or steps to reproduce your issue.

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Where are my email notifications?

If you are not getting emails, first check your spam folder. Then make sure you have Activity checked for the appropriate Organization or Workspace in the To Email tab of your Profile Settings.

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I am locked out of my account

If you don't remember your password (or need to change it) click Forgot your password? on the login page, or reset your password here.

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I already have an account, but I am stuck in the account creation screen.

There are two likely scenarios. (1) You used Google login with an email address that had no Asana account, or (2) you have an account under one email address but were invited into Asana under another email address. If either of these are the case, just go through the account creation process and once you enter Asana, merge your two accounts together to resolve this issue.

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Why was my email address removed from my account?

You received this email because you were a Member of an Organization and were recently removed from the Organization, which in turn removed the company email address from your account. In free Organizations, all Members have the ability to remove other Members. In premium Organizations, the only the administrator can remove Members. If you feel this was done by mistake, just ask someone still in the Organization to invite you back in.

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How do other teams use Asana

How do other teams setup their projects?

Join the Asana Community to see workflows built by other Asana users.

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What are some ways to use Asana?

Check out the following examples on different ways to use Asana.

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What are some neat tips and tricks in Asana?

Check out the following resources written by Asana experts.

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Premium and Billing

I’d like to know more about upgrading to Asana Premium

We'd love to talk to you! Contact our sales team today.

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What features are included in the premium version of Asana?

Check out the following page for a full list of features available only in Asana's premium version.

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How do I set up custom fields?

Learn how to create, edit, and manage custom fields in your projects.

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Does Asana offer a training program for my team?

Premium Organizations of 50 or more Members get a dedicated Customer Success Manager to answer your questions and help deploy Asana at your company.

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Administrators

Administrators of premium Organizations can access the Organization Settings to remove people, change authentication requirements, or export data from the Organization

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Change your plan size, reassign billing owner, and update credit card

Click your profile photo in the top corner and select your Organizations Settings from the drop-down menu. Navigate to the Billing tab to update billing information.

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Where can I find my previous invoices?

Locate any Asana invoice email and click the Billing Account Details link near the bottom of the message. This will take you to an external page where you can download any or all of your past invoices.

Why am I being charged sales tax on my Asana subscription?

In accordance with sales tax regulations, Asana is legally required to collect state and local tax on subscription fees for customers in certain locations. Whether or not tax is due depends upon the buyers location. The actual tax rate is determined by the applicable state and/or local tax rates and may vary based on your location.

As of May 2016, state and local sales tax will be applied to fees charged to customers with a billing address in the State of New York.

Does Asana offer tax exemptions?

If you are a non-profit or educational institution based in the U.S. and have tax exempt status, please contact our support team and attach a copy of your tax exempt form.

Where can I see how much sales tax I am being charged?

Sales tax applied to your subscription fee will be listed as a separate line item on your invoice.

Do you offer discounts for student groups using Asana?

We are happy to offer free premium Asana accounts for qualifying student groups. Just fill out the form in the link below!

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API and integrations

See current Asana apps and integrations

Asana works with all the tools your team is already using. See our current list of integrations on our Apps page.

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Submit your Asana Integration

Did you build an Asana integration? Wed love to check it out! Please submit your integration—and thanks!

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Asana API Documentation

If you need help or additional information to get started, please check out Asana's API Documentation.

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Ask other Asana developers a question

Join the Asana Community to connect with other Asana developers.

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Sales Inquiries

Why upgrade to Asana Premium?

Asana Premium gives you all the awesomeness of Asana, plus additional permission settings, security features and personalized help from our Customer Success team.

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Talk to our Sales team

Have a large team or specific requirements? We'd be happy to talk with you! Reach out to our sales team today.

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Press, legal, privacy, and security

Contact Asana’s press team

If you need to talk to our press and media team, please visit our press page, or email press@asana.com.

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Asana’s Terms of Service

You can reference our latest Terms of Service for details about Asana’s free product.

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Asana’s Statement on Security

Ensuring our platform remains secure is vital to protecting our own data, and protecting your information is our highest priority. Read our Statement on Security for details on how we’re keeping you safe.

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Legal inquiries

To get in touch with our legal team, please contact us at legal@asana.com.

Feedback and feature requests

Submit your feedback

Does Asana make you smile or scratch your head? We'd really love to know your thoughts. If you have any feedback for us, post your thoughts on the Community!

Submit your Asana feature request

Have an idea that could help us improve Asana? Post your request on the Community!

I have a different question

I want to get the most out of Asana

The Asana Guide is our official resource to help teams do great things together. You'll find tutorials, detailed feature descriptions, innovative ways to use Asana, videos, and more.

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Common Questions

Check out our FAQ for answers to some of our most common support questions.

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What features does Asana offer?

Check out our glossary for an overview of features available in Asana.

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If you have questions that weren’t answered by the Guide, let our support team help you out.

Explore Asana

Asana is the easiest way for teams to track their projects and tasks, so they can get results.

Marketing Campaign

Marketing Campaign

Product Launch

Product Launch

Company Goals

Company Goals

Mission to the Moon

Mission to the Moon

Create your game plan

Set clear tasks and milestones to give your team clarity on what needs to be done.

Create your game plan

Help your team hit their deadlines

Let each marketer know exactly what work they’re responsible for with clear assignees and due dates.

Help your team hit their deadlines

Have actionable conversations

Ask questions or give updates with the work that’s being done, so conversations turn into actions.

Have actionable conversations

Attach files to your work

Tie shared docs, design files, and budget spreadsheets together so your team isn’t searching for info.

Attach files to your work

View work at a glance

Look at your work on a calendar to spot red flags in project timing and rally around important dates.

View work at a glance

Track your progress

Visualize how your team is progressing towards your goals and quickly spot when things are off track.

Track your progress

Work on the go

Whether you’re meeting with a vendor, at a conference, or out of office, stay connected with Asana for mobile.

Work on the go

Run successful programs, every time

Asana helps marketing teams plan, manage, track, and launch initiatives that engage their audience.

Run successful programs, every time

Plan out each step

Map out critical steps—from development to launch—so everyone has clarity on the roadmap.

Plan out each step

Know who’s got the ball

Give clear owners and due dates for each piece of the launch, so you can release on time.

Know who’s got the ball

Get everyone on the same page

Keep important updates and conversations from getting buried in email threads by connecting them to your work.

Get everyone on the same page

Keep work in one place

Attach files to your project, so everyone knows where to find the correct info.

Keep work in one place

Track dates and milestones

View work on a calendar to easily make timing decisions and plan out dates for launch activities.

Track dates and milestones

See what’s on track, and what isn’t

See how work is progressing to make sure you’re on track to hit your deadlines and goals.

See what’s on track, and what isn’t

Stay connected, wherever you are

Stay up to date on how your launch is progressing no matter where you are with Asana for mobile.

Stay connected, wherever you are

Ready, set, launch!

Asana helps product teams hit deadlines—so they can launch great products.

Ready, set, launch!

Map out priorities

Create tasks for each goal so everyone has visibility into company-wide objectives.

Map out priorities

Determine the right point person

Assign each goal to the appropriate person, so everyone knows who’s responsible, and who to go to with questions.

Determine the right point person

Share info and give updates

Keep stakeholders up to date on the latest info and progress, with updates and comments tied directly to your goals.

Share info and give updates

Attach important files

Integrate Asana with your file sharing tools to keep all your important docs in one place.

Attach important files

Keep an eye on important dates

Look at your initiative deadlines and milestones on a calendar to make sure you’ve nailed the timing.

Keep an eye on important dates

Track company progress

Understand what objectives are on track, and what needs your attention so you can hit your goals.

Track company progress

Stay in the loop

Get updates and weigh in on important decisions wherever you are, with Asana for mobile.

Stay in the loop

Hit your goals

Asana gives your team visibility into your organization’s goals, so everyone stays focused on what matters most.

Hit your goals

Get ready for the mission

Chart your course from start to finish, so you don’t miss a step as you shoot for the stars.

Get ready for the mission

Know who’s in charge

Assign clear owners for each task, so your pilot, commander, and flight engineer know what they need to do.

Know who’s in charge

Make sure all systems are a go

Ask important questions, have conversations, and give status updates to get your crew ready for launch day.

Make sure all systems are a go

Tie it all together

Connect Asana to the other tools you need for your mission, so all your information lives in the same place.

Tie it all together

Keep your eye on the prize

View each milestone on a calendar, so you can track important dates leading up to takeoff.

Keep your eye on the prize

Track your progress

See what’s on track, and what isn’t, so you can be sure you’re ready for launch day.

Track your progress

Work from anywhere

Keep up to date whether you’re in the office or on the moon, just make sure you have internet connection!

Work from anywhere

3, 2, 1… blastoff!

With Asana, your crew can shoot for the moon, and get there. All it takes is one small step…

3, 2, 1… blastoff!