# The Ultimate Work Request Tracking Software > Get everything you need to complete work requests in one place. Spend less time hunting down details and more time getting high-impact work done. Source: https://asana.com/ru/uses/work-request-tracking #### Лидер, признанный ведущими аналитическими компаниями Лидер в отчете The Forrester Wave: инструменты для управления совместной работой, 2025 г. - [Получить доклад](/resources/forrester-wave-collaborative-work-management-2025 ) Лидер в отчёте «Gartner Magic Quadrant для управления совместной работой» за 2025 г. три года подряд - [Подробнее](/inside-asana/leader-in-2025-gartner-magic-quadrant-collaborative-work-management-report ) Лидер в области управления работой и программного обеспечения для OKR с более чем 12 000 отзывов пользователей - [Читать отзывы пользователей](https://www.g2.com/products/asana/reviews) #### Intake and triage requests at scale Customize your work request form so you can capture all of the details you need to kick off work. Then, when a request is submitted, use customizable tags to effortlessly organize and report on requests. - [Try Forms](/product/forms) #### Automate manual work with workflows Save time with custom workflows. Reduce busywork by automatically assigning tasks, updating status, and looping in collaborators. Plus, Asana integrates with 200+ of your favorite tools, so you can connect work across tools—no manual work required. - [Get time back](/product/workflow-builder) #### Manage your requests from one place Asana integrates with your existing tech stack to help you manage work in one place. Regardless of the tools you use, work with them to build one centralized system of record. - [Browse integrations](/apps) #### Speed up review time No one wants to be a blocker. Approvals make it easy for stakeholders to understand what you need, then communicate their feedback quickly and effectively. - [Get started](/create-account) #### Focus on the work that actually matters Automate inefficient processes with customizable intake forms and workflows. From marketing and sales to IT and operations, reduce busywork so your team has more time for top priority work. #### Track progress with a single source of truth Don’t just receive work requests—track and report on progress once they come in. Get a real-time view of what’s on track, at risk, or blocked—so your team knows exactly what to prioritize. #### Simultaneously update information across projects Cross-functional work is critical, which is why Asana allows you to add the same task to multiple projects. Change a task in one project, then instantly see those changes reflected across all projects in real time. - [Eliminate duplicate work](https://academy.asana.com/tasks-in-multiple-projects/477312) #### Visualize the critical path of work to see how it fits together Work doesn’t happen in a silo. Get a real-time view of all of your work and associated dependencies. If—and when—priorities shift, track it all in one place. - [Get a bird’s-eye view](/product/timeline) #### . #### Slack Превращайте идеи, заявки на выполнение работы и поручения в отслеживаемые задачи и комментарии в Asana. - [Возможности интеграции](/apps/slack) #### Gmail Превращайте электронные письма в отслеживаемые задачи в Asana, не выходя из почтового ящика Gmail. - [Возможности интеграции](/apps/google-gmail) #### Google Диск С лёгкостью прикрепляйте файлы из Google Диска к задачам в Asana и получайте уведомления о комментариях, чтобы обеспечивать связь между командами и работой. - [Возможности интеграции](/apps/google-drive) #### Microsoft Outlook Превращайте сообщения электронной почты в отслеживаемую работу к исполнению с помощью Asana для Outlook. - [Возможности интеграции](/apps/outlook) #### PagerDuty Automatically create PagerDuty incidents with context from Asana tasks. - [See integration](/apps/pagerduty) #### Microsoft 365 Получайте уведомления Asana в группы Microsoft. - [Подробнее](/apps/microsoft-office365-connector) #### Dropbox С лёгкостью прикрепляйте файлы из Dropbox к задаче прямо с панели задачи и используйте правила Asana для автоматической загрузки файлов в папку Dropbox. - [Возможности интеграции](/apps/dropbox) #### Sharepoint С лёгкостью прикрепляйте файлы Sharepoint прямо к задачам. - [Возможности интеграции](/apps/sharepoint) #### Jira Автоматически создавайте задачи Asana из билетов Jira и наоборот, а также мгновенно синхронизируйте обновления. - [Возможности интеграции](/apps/jiracloud) #### ServiceNow Сократите объём ручного труда для ИТ-команд. Автоматизируйте создание задач в Asana и обеспечьте возможность получать контекстные сведения и информацию о статусе задач. - [Возможности интеграции](/apps/servicenow ) #### Gitlab Интегрируйте GitLab в Asana для автоматической синхронизации вопросов, задач, проектов, репозиториев, комментариев, исполнителей, настраиваемых полей и т. п. - [Возможности интеграции](/apps/gitlab) #### Microsoft Teams Свяжите беседы своей группы с поручениями в Asana. - [Возможности интеграции](/apps/microsoft) #### GitHub Легко синхронизируйте статус работы между техническими и нетехническими командами. Автоматически синхронизируйте обновления статуса запросов Github на внесение изменений в задачи Asana. - [Возможности интеграции](/apps/github) #### Slack Превращайте идеи, заявки на выполнение работы и поручения в отслеживаемые задачи и комментарии в Asana. - [Возможности интеграции](/apps/slack) #### Microsoft Outlook Превращайте сообщения электронной почты в отслеживаемую работу к исполнению с помощью Asana для Outlook. - [Возможности интеграции](/apps/outlook) #### Gmail Превращайте электронные письма в действенные и отслеживаемые задачи в Asana, не выходя из Gmail. Автоматизируйте ключевые действия, чтобы продвигать работу вперёд, не выходя из почты. - [Возможности интеграции](/apps/google-gmail) #### Zoom Сделайте совещания более действенными с помощью задач, поручений и доступных для поиска расшифровок в Asana. - [Возможности интеграции](/apps/zoom) #### Connect Asana to your existing tools - [See integrations](/apps) #### Featured Templates - [Use template](/templates/work-requests) #### Work requests Use this template to centralize, prioritize, and manage all the requests your team receives. - [Use template](/templates/creative-requests) #### Creative requests From initial intake to final deliverables, keep your creative production process running smoothly. - [Использовать шаблон](/templates/it-requests) #### ИТ-запросы Программные ошибки, обращения, запросы — отслеживайте всё с помощью шаблона запросов по ИТ. - [Использовать шаблон](/templates/customer-feedback ) #### Обратная связь от клиентов Собирайте отзывы клиентов в одном месте, чтобы точно понимать их предпочтения. Начать. Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas. Stakeholders didn't have a clear view of what someone else from their department had asked the creative team to do, which led to duplicate requests and incomplete briefs. Everyone needed more visibility into the team's work for better resourcing. #### Work request tracking features and capabilities #### Forms Standardize how work gets kicked off with [Forms](https://asana.com/product/forms). Forms help you reduce the time and effort it takes to manage incoming requests, so your team can spend more time on the work that matters. #### Rules Automate manual work so your team spends less time on busywork and more time on the tasks that matter. Use [Rules](https://asana.com/product/automation) to automatically assign work, adjust due dates, notify stakeholders, and more. #### Multi-homing Track and manage tasks across multiple projects. When you make changes to a task in one project, instantly see those changes reflected across all projects in real time. #### Custom fields Custom fields are the best way to tag, sort, and filter work. Create unique custom fields for any information you need to track—from priority and status to email or phone number. #### Smart Rules With Smart Rules, automatically trigger actions, handoffs, and updates across your favorite tools, including apps like Gmail, Google Calendar, Outlook, and more. #### Custom templates Custom templates make it easy to duplicate existing workflows or common processes—giving teams confidence that they don’t have to recreate work from scratch or worry about missing any steps. #### Approvals Approvals are a special type of task. Give task owners clear instructions on what actions they should take and whether they approve this work or not. #### Dependencies Mark a task as waiting on another task with dependencies. Teams with collaborative workflows can easily see what tasks they’re waiting on from others, and know when to get started on their portion of work. #### Часто задаваемые вопросы #### Frequently asked questions #### Can I try managing work requests in Asana for free? [Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in! #### Why does my team need a work request tool? A work request tool streamlines the intake process to drive business efficiency. With a standardized intake process, your team has the exact information they need to get started on work. Then, once a request comes in, quickly [automate your workflows](https://asana.com/product/workflow-builder) to route, tag, and review requests effectively. #### How do Asana forms help get work requests completed faster? [Forms](https://asana.com/product/forms) in Asana allow you to standardize the work intake process so you get the exact questions you need answered, every time. But they’re more than an intake request function. Because every form submission becomes a task in an Asana project, you can enable [workflows](http://asana.com/product/workflow-builder) based on form submissions. When a request comes in, use customizable tags to [automate and route](https://asana.com/product/automation) it to the right person—no manual work required. #### Can I try managing work requests in Asana for free? [Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in! #### Why does my team need a work request tool? A work request tool streamlines the intake process to drive business efficiency. With a standardized intake process, your team has the exact information they need to get started on work. Then, once a request comes in, quickly [automate your workflows](https://asana.com/product/workflow-builder) to route, tag, and review requests effectively. #### How do Asana forms help get work requests completed faster? [Forms](https://asana.com/product/forms) in Asana allow you to standardize the work intake process so you get the exact questions you need answered, every time. But they’re more than an intake request function. Because every form submission becomes a task in an Asana project, you can enable [workflows](http://asana.com/product/workflow-builder) based on form submissions. When a request comes in, use customizable tags to [automate and route](https://asana.com/product/automation) it to the right person—no manual work required. - [Начните пробный период](/create-account) Попробуйте Asana бесплатно. Данные кредитной карты не требуются. - [Начать работу](/create-account) - [Смотреть демо](/go-demo) Узнайте, как Asana объединяет компании в больших масштабах. - [Просмотр демонстрации](/demo/main) - [Поговорить с торговым представителем](/sales) Узнайте, как Asana помогает командам эффективно взаимодействовать. - [Отдел продаж](/sales) #### Преобразуйте свой стиль работы с помощью Asana #### Standardize intake requests to improve cross-team work - [Начать работу](/create-account) - [Просмотр демонстрации](/demo/main) Work Request Tracking