# IT Project Management Software—Manage IT Requests

> Scale quickly—and securely. With 200+ integrations, Asana helps enterprises move faster towards their goals, without extra work.

Source: https://asana.com/ru/teams/it

ИТ-ГРУППЫ

#### Место, где ИТ соединяют работу со стратегией

Asana помогает в решении различных задач и интегрируется с существующими инструментами, не создавая дополнительную нагрузку на ИТ-специалистов. Подключайте группы и инструменты без ущерба для безопасности.

- [Начать работу](/create-account)

- [Запрос демонстрации](/demo/main)

#### Преимущества Asana

higher employee satisfaction

#### 82%

faster completion of digital transformation initiatives

#### 33%

faster execution of business processes

#### 14%

#### Trusted by over a million teams

#### Automate IT workflows with ease

Spend less time triaging requests and more time on critical IT work. With Asana, it’s easy to streamline workflows within and across teams—like IT requests, onboarding, and more.

#### Standardize IT requests

Create a streamlined intake process—so you get all of the information you need when a request is submitted.

- [Learn about Forms](/features/workflow-automation/forms)

#### Route work to the right person

Set up automations to instantly assign, route, and organize requests as soon as they’re submitted.

- [Learn about Automations](/features/workflow-automation)

#### Update seamlessly across tools

When a request is complete, automatically notify stakeholders via email, Slack, or another communication tool.

- [Learn about Integrations](/apps)

#### Put your projects on autopilot

Stop chasing updates—your projects already know what’s wrong. Join us to see how AI Teammates surface risks and drive operational excellence.

- [Смотреть вебинар](https://resources.asana.com/ai-teammates-operations-webinar.html)

- [Смотреть вебинар](https://resources.asana.com/ai-teammates-operations-webinar.html)

#### Connect work across tools—without compromising security

Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.

- [Все приложения](/apps)

- [Все приложения](/apps)

#### Okta

Избавьтесь от проблем с именами пользователей и паролями и упростите настройку пользователей с помощью Okta.

- [Возможности интеграции](/apps/okta)

#### Microsoft Entra ID

Securely access Asana using your existing corporate credentials and automate provisioning to gain time back.

- [See integration](/apps/entraid)

#### Jira

Автоматически создавайте задачи Asana из билетов Jira и наоборот, а также синхронизируйте заявки, задачи, проекты, комментарии, исполнителей, настраиваемые поля и многое другое.

- [Подробнее](/apps/jira)

#### ServiceNow

Сократите объём ручного труда для ИТ-команд. Автоматизируйте создание задач в Asana и обеспечьте возможность получать контекстные сведения и информацию о статусе задач.

- [Возможности интеграции](/apps/servicenow )

#### Looker

Просматривайте, анализируйте и делитесь бизнес-аналитикой в реальном времени посредством внедрённых в Asana панелей мониторинга Looker.

- [Подробнее](/apps/looker)

#### Google Workspace

Используйте Google Workspace SAML SCIM, чтобы ещё эффективнее контролировать подключения и отключения привилегий пользователей.

- [Возможности интеграции](/google-workspace )

#### Splunk

Автоматизируйте приём журналов аудита, оповещение и наглядное представление с помощью интеграции Asana для Splunk.

- [Возможности интеграции](/apps/splunk)

#### MuleSoft

Автоматизируйте стандартные бизнес-процессы между Asana и другими инструментами, включая системы CRM, файловые хранилища и приложения для обмена информацией.

- [Подробнее](/apps/mulesoft)

#### IBM App Connect

Get more out of Asana and your applications with data automation powered by IBM App Connect.

- [See integration](/apps/ibm-app-connect )

#### Microsoft 365

Получайте уведомления Asana в группы Microsoft без лишних усилий.

- [Возможности интеграции](/apps/microsoft-office365-connector)

#### Okta

Избавьтесь от проблем с именами пользователей и паролями и упростите настройку пользователей с помощью Okta.

- [Возможности интеграции](/apps/okta)

#### Microsoft Entra ID

Securely access Asana using your existing corporate credentials and automate provisioning to gain time back.

- [See integration](/apps/entraid)

#### Jira

Автоматически создавайте задачи Asana из билетов Jira и наоборот, а также мгновенно синхронизируйте обновления.

- [Возможности интеграции](/apps/jiracloud)

#### ServiceNow

Сократите объём ручного труда для ИТ-команд. Автоматизируйте создание задач в Asana и обеспечьте возможность получать контекстные сведения и информацию о статусе задач.

- [Возможности интеграции](/apps/servicenow )

#### Looker

Просматривайте, анализируйте и делитесь бизнес-аналитикой в реальном времени посредством внедрённых в Asana панелей задач Looker.

- [Возможности интеграции](/apps/looker)

#### Google Workspace

Используйте Google Workspace SAML SCIM, чтобы ещё эффективнее контролировать подключения и отключения привилегий пользователей.

- [Возможности интеграции](/google-workspace )

#### Splunk

Автоматизируйте приём журналов аудита, оповещение и наглядное представление с помощью интеграции Asana для Splunk.

- [Возможности интеграции](/apps/splunk)

#### MuleSoft

Автоматизируйте стандартные бизнес-процессы между Asana и другими инструментами, включая системы CRM, файловые хранилища и приложения для обмена информацией

- [Возможности интеграции](/apps/mulesoft )

#### IBM App Connect

Get more out of Asana and your applications with data automation powered by IBM App Connect.

- [See integration](/apps/ibm-app-connect )

#### Connect work across tools—without compromising security

Connect work across tools—without compromising security

Asana works with your existing tools. Integrate apps into one system of record so teams can work together seamlessly. With 200+ integrations, connect critical applications with Asana to get more value out of your entire tech stack.

Scale securely

More than 85% of Fortune 100 companies use Asana² . Asana covers essential needs like data security, reliability at scale, and compliance with global, regional, and industry regulations.

- [Learn about security](/trust)

Asana supports transparency and responsibility—everything we value in our culture. It helps us move faster, think bigger, and experiment with new ideas.

It was clear that Asana is the market leader in work management, and we wanted to have that business relationship.

Any company that has multiple security certifications and shows that they’re taking security seriously means a lot to us.

Возможности ИИ в Asana помогут нам реализовать наше видение стать компанией, работающей на базе ИИ, переосмыслить возможности для будущего работы и укрепить наши позиции в качестве предпочтительного партнёра по кибербезопасности.

#### Лидер, признанный ведущими аналитическими компаниями

Лидер в отчете The Forrester Wave: инструменты для управления совместной работой, 2025 г.

- [Получить доклад](/resources/forrester-wave-collaborative-work-management-2025 )

Лидер в отчёте «Gartner Magic Quadrant для управления совместной работой» за 2025 г. три года подряд

- [Подробнее](/inside-asana/leader-in-2025-gartner-magic-quadrant-collaborative-work-management-report )

Лидер в области управления работой и программного обеспечения для OKR с более чем 12 000 отзывов пользователей

- [Читать отзывы пользователей](https://www.g2.com/products/asana/reviews)

### Featured templates

Browse Asana’s pre-built templates, or create your own.

- [Create your template](https://app.asana.com/-/product_templates)

#### Employee onboarding and offboarding

Standardize IT processes for new and departing employees, from login access to collecting equipment.

- [Create your template](https://app.asana.com/-/product_templates)

#### Vendor management

Track suppliers and vendors in one place. Streamline processes and keep stakeholders accountable.

- [Create your template](https://app.asana.com/-/product_templates)

#### Equipment management

Link your template to a form to standardize requests—then assign and track tasks in real time.

- [Use template](https://app.asana.com/-/product_templates?preview_template=software_and_system_deployment)

#### Software deployment

Efficiently deploy software across your organization with our comprehensive checklist.

- [Загрузить электронную книгу](https://asana.com/resources/optimizing-ai-driven-tech-stack-ebook?utm_medium=website&utm_source=web_resource_card&utm_campaign=ace25&utm_content=it_teams_page)

#### Оптимизация совокупности технологий на основе ИИ

Узнайте, как помочь организации повысить производительность, сократить расходы и внедрить инновации. CTA: Загрузить электронную книгу.

- [Попробуйте прямо сейчас](/roi-calculator?utm_source=web_cta&utm_medium=website&utm_campaign=roi_calc)

#### Раскройте потенциал рентабельности инвестиций своей команды

Узнайте, сколько времени и продуктивности ваша команда могла бы получить благодаря лучшему управлению работой. Получите ощутимые результаты за считаные минуты.

- [Загрузить отчёт](https://asana.com/resources/state-of-it?utm_medium=website&utm_source=web_resource_card&utm_campaign=soit25&utm_content=it_teams_page )

#### Роль ИТ-лидера

Ознакомьтесь с аналитической информацией о том, как 1200 ИТ-специалистов перешли от цифровой трансформации к интеллектуальной на основе ИИ.

- [Watch the video](https://www.youtube.com/watch?v=5jVofogFfmA&list=PLJFG93oi0wJDOAQKGrGFln1AQ1hLgMVHY&index=2&utm_source=web_resource_card&utm_medium=website )

#### Expedite your tool request processes

See how Laura Heidkamp at We Are Era reduces tool compliance decision time by 2 weeks with AI Studio.

#### ИТ-аналитика

Развивайте навыки и двигайтесь вперёд.

Пройдите программу сертификации в области управления совместной работой и помогите своей компании достичь поставленных целей, одновременно достигая своих.

- [Пройти сертификацию](https://asana.com/certifications?utm_medium=website&utm_source=web_resource_card&utm_campaign=cert25)

#### Часто задаваемые вопросы

#### Frequently asked questions

#### Can I get started with Asana for free?

[Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.

#### How can I get started quickly creating an IT help desk project in Asana?

To set up an IT help desk right away, copy our [IT requests template](https://asana.com/templates/it-requests) and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see. Check out the [Asana Forum](https://forum.asana.com/c/forum-en/asana-in-practice/asana-for-it/221)to see how teams tie IT work to strategy.

#### Is Asana a scalable IT help desk solution?

Asana is built for scale. To manage a high volume of IT requests, [create forms](https://asana.com/product/forms) to streamline the request process and capture key information. Then, set up [automations](https://asana.com/product/automation) to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via [integrations](https://asana.com/apps) with email, Slack, ServiceNow, and more.

#### Can I use Asana to report progress on IT leads?

Yes! Asana’s [Universal Reporting](https://asana.com/product/reporting) feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.

#### What third party integrations are available to support our Asana IT help desk?

Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. [Browse more integrations](https://asana.com/apps) to create your own customized IT help desk workflow.

#### How can IT teams use Asana for ticketing?

IT teams can use Asana for ticketing by using Forms to intake requests, automating assignments with Rules, and tracking resolution in workflows.

#### Are there IT-specific templates available?

There are IT-specific templates available. Templates exist for service requests, incident response, onboarding IT assets, and more.

#### Can I integrate Asana with Jira or Zendesk?

You can integrate Asana with Jira or Zendesk. Asana integrates natively with Jira, Zendesk, ServiceNow, and other tools for seamless IT workflows.

#### How do I track IT project progress?

To track IT project progress, use Portfolios, Status Updates, and Dashboards to visualize project health and milestones.

#### Can I automate IT approvals?

You can automate IT approvals using Forms, Rules, and Bundles to streamline hardware or software request approvals.

#### How can I manage IT capacity?

To manage IT capacity, Workload view lets you balance IT team assignments and prevent resource overloading.

#### Is Asana secure for IT teams?

Asana is secure for IT teams. Asana is SOC 2, GDPR, CCPA compliant and integrates with SSO and SCIM for enterprise security.

#### Can I track SLA compliance?

You can track SLA compliance using custom fields and dashboard charts to track SLA metrics and automate alerts with Rules.

#### How do we onboard new tools securely?

To onboard new tools securely, create standardized onboarding workflows using Templates and Bundles for new software implementations.

#### Can we limit access to sensitive IT projects?

You can limit access to sensitive IT projects by configuring project permissions and guest access to secure sensitive IT initiatives.

#### Can I get started with Asana for free?

[Try Asana](https://asana.com/create-account) for free, no credit card required. Get started with a free Business trial, then follow the on-screen instructions to log in.

#### How can I get started quickly creating an IT help desk project in Asana?

To set up an IT help desk right away, copy our [IT requests template](https://asana.com/templates/it-requests) and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see. Check out the [Asana Forum](https://forum.asana.com/c/forum-en/asana-in-practice/asana-for-it/221)to see how teams tie IT work to strategy.

#### Is Asana a scalable IT help desk solution?

Asana is built for scale. To manage a high volume of IT requests, [create forms](https://asana.com/product/forms) to streamline the request process and capture key information. Then, set up [automations](https://asana.com/product/automation) to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via [integrations](https://asana.com/apps) with email, Slack, ServiceNow, and more.

#### Can I use Asana to report progress on IT leads?

Yes! Asana’s [Universal Reporting](https://asana.com/product/reporting) feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.

#### What third party integrations are available to support our Asana IT help desk?

Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. [Browse more integrations](https://asana.com/apps) to create your own customized IT help desk workflow.

- [Начните пробный период](/create-account)

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- [Начать работу](/create-account)

- [Смотреть демо](/go-demo)

Узнайте, как Asana объединяет компании в больших масштабах.

- [Просмотр демонстрации](/demo/main)

- [Поговорить с торговым представителем](/sales)

Узнайте, как Asana помогает командам эффективно взаимодействовать.

- [Отдел продаж](/sales)

#### Преобразуйте свой стиль работы с помощью Asana

1. IDC White Paper, The Business Value of the Asana Platform, Doc. #US50642023, June 2023