Head of Technology Vendor Management

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As Asana's Head of Technology Vendor Management, you will lead direction and best practices for strategy and delivery across Asana’s technology functional areas and business lines. You will also lead the development and deployment of execution methodologies, standards, tools and training based on value to the business, while providing the necessary governance to maintain the current state Vendor Portfolio. You will act as an advisor to Executive management and support staff, and own contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed products and services.

 

What You'll Achieve:

The Head of Technology Vendor Management will have a number of critical responsibilities focused on partnering with the Technology Business Units, Building a World-Class Service, Vendor Performance & Risk Management, scaling our processes, and innovating disruptive solutions.   

  • Partnering with Technology Business Units:  
    • Provide leadership and set the strategic direction, mission and vision of the Vendor Management capability in alignment with the strategic and operational objectives of the technology organizations and the business. Collaborate with internal stakeholders, including IT/ET and business resources, sourcing and procurement to develop criteria and best practices for vendor selection.
    • Provide assistance to procurement teams or other roles primarily charged with contract negotiation to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices, including service levels and deliverables.
    • Negotiate favorable contracts with reputable vendors that meet the unique and scaling needs of our business.
  • Build a World-class Service:
  • Establish and/or approve internal and external policies, standards and processes for vendor interaction.  Serve as the leadership-level point of contact between the vendor organization and internal customers consuming vendor services and solutions. Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key stakeholders and vendors. Coordinate with asset management resources to assist in the management and tracking of software and hardware assets. Oversee the maintenance of agreements with vendors, and ensure that they are current/up to date and compliant with relevant laws and regulations. 
    • Manage the creation and maintenance of a repository of vendors in a contract management database or similar solution to track key dates (expirations, renewals) and assess demand.
    • Classify and rationalize the vendor portfolio so that focus can be applied to the most strategically important vendor relationships/engagements, while reducing redundancy of products and services.  Maintain an inventory of vendor spend in collaboration with other areas, such as finance and procurement by category (software, hardware, telecom, staff augmentation, services), cost center and region.  Manage vendor relationships as the key point of contact between specified vendors and the business.  Serve as a point of escalation for vendor issues and disputes, and drive those issues to resolution.  Manage the communication process with vendors, including what information should be communicated, when and by whom, to ensure that appropriate leverage is preserved.
  • Performance & Risk Management:
    • Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on user requirements, and the creation of scorecards and dashboards that will accurately present this data.
    • Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear.
    • Maintain vendor risk assessments or risk registers in cooperation with risk, privacy, business continuity and security teams.
    • Partner with other areas of the business (procurement, finance) to track and report on vendor financial viability, business continuity, and corporate and regulatory compliance.  Provide oversight to vendor audits where required; arrange and direct departmental activities and schedules often in cooperation with asset management teams.
  • Scaling our Processes & Metrics Dashboard:
    • Drive a customer service and financial discipline mindset measuring success using goals and metrics.
    • Monitor value metrics to make informed decisions that maximize returns across the Vendor Portfolio of products and services.
    • Manage consistent capture of portfolio performance including financial, execution and value realization, to increase Agility within the organization.
    • Achieve operational success by establishing benchmarks and target KPIs while maintaining a robust knowledge base for handling incidents and training a scaling workforce.  
    • Innovating solutions that disrupt outdated or manual practices:
    • Work as a Transformation Architect that provides process and delivery expertise, manages key stakeholders and acts as a positive disruptor by reinforcing a transformation culture. 
    • Be an agent of change and an innovative problem-­solver who can generate scalable solutions to business problems with speed, agility, and quality.
    • Contribute to the design and evolution of leading edge business process engineering and productivity tools. 
    • Leverage SaaS solutions to automate business processes securely and efficiently at scale.
    • Create an unparalleled Vendor Management practice that is valued, sought after, and represents our culture.
    • Utilize frequent inspection and adaptation to ensure the Vendor Management practice stays in alignment and is timely to the needs of the business.

 

 

About us

At Asana, you’ll do meaningful, purpose-driven work. We’re not just building a product that helps people be more productive—we’re helping teams and organizations reach their goals together. For the past six years, we've been recognized as an award-winning workplace by Fortune and Great Place to Work, Fast Company, Glassdoor, and Inc. Magazine. Our inclusive culture is intentionally built to enable our teams to be creative and make an impact. With offices all over the world, we’re excited to get back to in-person collaboration along with a hybrid schedule for balance and flexibility in life and work. We’re looking for passionate individuals to join us on our journey. Come do great things with us.

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Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

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