User Operations Specialist, German

DublinApply now

We're looking for an empathetic and creative problem solver to join our User Operations team in Dublin. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our API and integrations. Armed with this experience, you’ll be a liaison between the product team and our customers. 

You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Based in our Dublin office, you will work closely with our teams in Sydney, San Francisco, and Tokyo. Asana enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers' work and to help them get the most out of Asana. Our customers have a strong voice in prioritizing our product development, and we encourage that dialogue through our support channels.

What you'll achieve

  • Become a product expert in Asana
  • Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
  • You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
  • Technical and pragmatic focus on customer support
  • Help User Operations increase efficiency by analyzing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
  • Be a liaison between the product team and our customers

About you

  • Ability to work weekends as part of a temporary rotation 
  • Natural troubleshooting skills and strong technical aptitude
  • Excellent written and verbal communication skills in English and German
  • Genuine passion for making customers feel happy and understood
  • Tenacious work ethic and relentless attention to detail
  • Deep sense of empathy for technology users
  • Customer support/service experience
  • Proficiency with APIs, Terminal/iTerm, Github, Zuora, or Zendesk
  • Proficiency with Asana a plus
  • Experience in technical support

#LI-RB2 #Hybrid

 

About us

At Asana, you’ll do meaningful, purpose-driven work. We’re not just building a product that helps people be more productive—we’re helping teams and organizations reach their goals together. For the past six years, we've been recognized as an award-winning workplace by Fortune and Great Place to Work, Fast Company, Glassdoor, and Inc. Magazine. Our inclusive culture is intentionally built to enable our teams to be creative and make an impact. With offices all over the world, we’re excited to get back to in-person collaboration along with a hybrid schedule for balance and flexibility in life and work. We’re looking for passionate individuals to join us on our journey. Come do great things with us.

Asana workplace award
Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

Learn more about life at AsanaJoin Asana’s Talent Network