Onboarding Consultant, APAC

Singapore

At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

To support our ever-growing APAC customer base, we are looking for an Onboarding Consultant, who has fluency in Bahasa, to join our Customer Success team and serve as an empathetic customer advocate, problem solver, and Asana consultant. As an Onboarding Consultant you’ll support customers of all sizes in their onboarding journey. You will leverage change management strategies, facilitation skills, and deep product knowledge to consult customers on how to best use Asana to accomplish their unique business goals.

Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally and a consultative partner to the customers with whom you work. To the product team you will be a valuable liaison providing real time customer feedback. To the broader business team and all of Asana you will provide a unique customer-centric perspective. To our APAC customers, you will be their trusted partner and Asana guru.

Responsibilities:

  • Deeply understand Asana the product as well as customers’ core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs.
  • Partner with customers to help them navigate change management and drive adoption of Asana as a new way of working within their business.
  • Facilitate interactive, engaging sessions with customers to help them understand the fundamentals of Asana and how to best leverage the tool to serve their needs.
  • Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.
  • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders.

About you:

  • 2+ years experience in customer support, customer success, or account management.
  • Customer-centric. You’re genuinely passionate about helping customers and excited to help them achieve their goals with Asana.
  • Cross-functional collaborator. You’re a self-motivated, proactive team player who easily partners with teams across the Asana. organisation, from Sales to Marketing to Product, in the spirit of the customer's ultimate success.
  • Solid communicator. You’re able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences from C-level executives to individual contributors.
  • Operational rigor. You are process oriented, organised, and able to handle multiple customers and priorities at once.
  • Growth mindset. You actively seek perspectives to make decisions. You receive feedback graciously, incorporating it into your work.
  • Adaptable and relentlessly optimistic. You are flexible in supporting customers across different countries, cultures, and timezones. You maintain enthusiasm and energy in a small global office.
  • Fluency in Bahasa.

#LI-AC3

 

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

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