Accounts Receivable Analyst


We’re looking for a partner to our Finance, Sales, User Operations, Legal, and Product teams to maintain and process accurate billing transactions for Asana’s fast-growing customer base. 

As an AR Analyst, you will support the Revenue Accounting team by assisting in Billings, Collections and our month-end close reporting process.  Asana has a high volume of billing transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!

What you’ll achieve

  • Manage order fulfillment utilizing Zuora, including upgrades/downgrades and credit & rebills
  • Support our global B2B cash collections team and help drive continuous improvement
  • Review credit evaluation for new orders, renewals to determine the appropriate credit limit and payment term to extend to customers
  • Act as a subject matter expert in order provisioning and orders management
  • Resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
  • Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
  • Be a business trusted advisor to the Deal Desk team, Sales team, Legal team, and other business partners

About you

  • 3+ years related experience in revenue operations or order management, preferably experience at a SaaS company.
  • Strong understanding of order-to-cash cycle and business processes
  • Excellent organizational skills with the ability to prioritize tasks and various deadlines
  • Bachelor's degree in Accounting/Finance preferred
  • Basic knowledge of ASC 606 revenue standards is a plus
  • Strong aptitude and proficiency in Excel
  • Excellent communication and organizational skills, both written and verbal
  • Process-oriented with an appreciation for financial controls
  • Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
  • Desire to learn and grow in Revenue Accounting for a high growth business



About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world, from small businesses to large enterprises, rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. For the past 5 years, we've been named a top workplace, including top 10 Great Place to Work Best Small & Medium Workplaces, #1 Fortune Best Workplace in the Bay Area for four years in a row, #8 Fortune Best Workplaces for Women, #14 Glassdoor Best Place to Work, and one of Ireland's Best Workplaces. After spending more than a year physically distanced, we are safely and mindfully returning our global teams to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.


We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

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