Service Delivery Manager

San Francisco

Services Delivery Manager

The Professional Services team at Asana is looking for a leader who can create that next generation of delivery excellence at Asana - large enterprise deployments.  Professional Services is a team of consultants who are committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time.

Further, you will be responsible for operationalizing and scaling this function by driving key initiatives that are critical to Asana’s post-sale business. You will provide support to some of our largest sales pursuits and drive internal initiatives to develop the processes to be successful with large enterprise deployments. You will also work cross-functionally with our Sales, Solutions, Product, Onboarding & Education, and Customer Success and other internal teams to lead end-to-end management of strategic sales pursuits from discovery through the initial delivery.

You will join a growing team that is instrumental in helping our customers thrive, and in ensuring Asana achieves its revenue goals.

What You’ll Achieve

  • In the first 6 months, create a playbook for this new initiative from scratch and build a plan for delivers continuous results and measures success
  • Partner cross-functionally with the Head of Professional Services and our Sales, Solutions, Product, Onboarding & Education, and Customer Success teams necessary to deliver success throughout the discovery, sales, and the deployment lifecycle
  • Continuously improve deliver methodology and impact
  • Deliver projects on time and on budget while managing workstream dependencies, key issues, and risks throughout the lifecycle
  • Act as player/coach and over time, build out a team of Service Delivery Managers
  • Be a key player in influencing how Asana achieves its revenue goals

About You

  • 8+ years experience in program management, project management, consulting, in a client-facing role in a SaaS environment
  • 2+ years experience as a team lead or directly managing a team of individual contributors
  • Experience leading complex projects or scaled programs and driving adoption in an organization
  • Demonstrated confidence and experience with customer-facing (C-Suite) and internal executive stakeholder presentations
  • Naturally curious, thrive in ambiguity, confident, and possess a sense of urgency in driving toward completion
  • Ability to think out of the box / creative as it relates to large deployments for a technology stack and adoption characteristics like Asana.
  • Proven ability to effectively influence and drive buy-in from senior-level decision-makers
  • Self-starter with demonstrated success dealing with ambiguity in a high growth environment
  • Exceptional cross-functional leader and collaborator

 

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world, from small businesses to large enterprises, rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. For the past 5 years, we've been named a top workplace, including top 10 Great Place to Work Best Small & Medium Workplaces, #1 Fortune Best Workplace in the Bay Area for four years in a row, #8 Fortune Best Workplaces for Women, #14 Glassdoor Best Place to Work, and one of Ireland's Best Workplaces. After spending more than a year physically distanced, we are safely and mindfully returning our global teams to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

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