Head of Design Operations

San Francisco
We are looking for an experienced leader who will guide the Asana design organization through a period of growth and transformation. In this role, you will be the chief architect of how design gets done at Asana and partner closely with our design leads to think through the future of both the product and the company.
 
The Head of Design Operations is responsible for driving the design team culture, evolving processes and systems and programs that enable the team to scale with strength and build exemplary brand and product experiences in a creative, focused environment. This role works in partnership with our Head of Design and Design Management team.  
 
What you’ll achieve
  • Build our team mission and charter by gathering data, identifying gaps, improving processes, aligning teams and communicating results across the company
    • Facilitate all of this and all associated programming within a hyper-growth organization
  • Coordinate complex, multi-team, cross-functional product launches - focus on realizing customer benefit and improving cross-functional collaboration
  • Develop and lead key initiatives to scale the design team (in partnership with design leaders and People Ops), including:
    • Guide the Design Management team to set overall priorities, developing skills and career growth, and defining success for the team
    • Iterate on and optimize design on-boarding and training programs
    • Identify gaps in design leadership/management and develop programs to address
    • Spread best practices related to: user centered thinking and approaches, program execution, cross-office communication, cross-functional collaboration
    • Create process for identifying, prioritizing and staffing work towards developer efficiency
  • Own the execution and evolution of key processes and rhythms of the design organization, including:
    • Coordinate/communicate staffing decisions
    • Facilitate design sprints and brain storms
    • Evolve crit, product forum, product development toolkit
    • Own KR tracking
  • Ensure progress towards goals is clearly and consistently communicated by teams
About you
  • 8 years relevant professional experience, including: design management, management consulting, project/program management of design deliverables
  • 3 or more years as a people manager
  • Experienced leading and supporting high-performance, collaborative, design teams; expertise in design development processes
  • Demonstrated leadership (with and without formal authority)
  • Excellent analytical skills
  • Demonstrated problem solving abilities
  • Strong verbal and written communication skills
  • B.S. or higher, preferably in a creative field

 

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About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

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