Corporate Renewals Manager

San Francisco

As a member of our growing Renewals team, you will be instrumental in building, defining, and owning a scaled renewals model that is built upon repeatable processes and add human touch when it matters.

The Renewals team is an integral part of Asana's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers continue to see value and benefit from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and driving a high degree of customer satisfaction. As a renewals manager on our Corporate team working with mid-market customers, you will also work to build out processes to enable engagement with a large customer base.

What you'll achieve:

  • Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Negotiate and execute renewal contracts that align to customer goals (in partnership with Finance and Legal)
  • Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn 
  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Assist with enhancing and improving systems and processes to increase efficiencies

About you:

  • 3-5 years of experience in SaaS renewals management/ sales
  • Experience with mid-market/SMB renewals a plus
  • Experience partnering with other Sales Managers/CS Leaders to achieve common goals
  • Shown discovery, negotiation and closing skills
  • Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
  • Approaches work with empathy and a creative, problem-solving mindset
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Flexible mindset approach
  • Proficiency with Salesforce

 

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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Why Asana?

We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at Asana.

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