Customer Success Ops Analyst

San Francisco, CA

Apply now

Our Customer Success team empower customers to find clarity in their work and get results with Asana all over the world. We are Asana experts and productivity savants who are passionate about crafting an amazing experience for our users throughout every moment they have with our product and people.

In order to scale our team to meet the needs of our customer growth, we are looking for a Customer Success Analyst to gain a deep understanding of the entire Customer Success pipeline. This analyst will help our Customer Success Managers, streamline processes, design scalable tooling infrastructure, and develop reporting insights to empower the team to drive business results.


  • Deeply understand and continuously improve Customer Success Manager (CSM) workflows

    • Partner with CSMs to gain a deep understanding of their goals, metrics, key activities and tooling
    • Map CSM processes onto a shared pipeline that creates consistent processes and definitions
    • Brainstorm new ideas to improve and empower CSMs with data, tools, or qualitative insights

  • Design and build solutions that can scale

    • Capture, synthesize and prioritize requirements and manage the roadmap of CS projects
    • Partner with Business, Technology, and Product teams to successfully launch and prioritize infrastructure projects across business teams
    • Lead the design, build, and measurement of automation efforts and experiments

  • Develop and deliver insightful reporting

    • Understand the company objectives, key results, and how our team impacts those goals
    • Design reports and dashboards to measure team and individual performance
    • Design new data visualizations to unlock deeper insights into our customers and business
    • Analyze complex problems and support strategic decisions on the future of our business


  • A growth mindset and fearlessly strategic approach to complex problems
  • A natural ability to empathize and design user-centric solutions from requirements to production
  • Demonstrated ability to make sense of complex data and systems without losing sight of the bigger picture
  • 2 years consulting or systems analyst experience
  • Strong communication skills and an aptitude to drive projects from start to finish


  • Experience or aptitude to write some code (SQL, Python)
  • SFDC admin and maintenance experience

Does the above sound like it might be you? Then we’d love to hear from you. You’ll be making an impact at the core of our business and building a foundation that allows us to scale. Our goal is to provide a hiring and working experience in which all people feel they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.

Glassdoor 2017 Best Places to Work Employee Choice Award

Share this position

Why Asana?

Asana has a big mission and even bigger opportunity: to empower all teams to do great things together. We’re off to a great start. Teams in the world’s fastest growing companies (like Uber, Airbnb, and Pinterest) track their work and achieve greater goals with Asana. But, we’re not stopping there. Our team of peers is growing rapidly and we're tackling new challenges daily. Join us.
We’d your help.

Learn more about life at Asana

How do job titles work at Asana?

Job titles are a complicated terrain to navigate, and one that we don’t take lightly at Asana. After weighing many options of how to approach titles—and being very deliberate about how we use titles internally—we’ve established a system that we feel lends itself to supporting our values, empowering all employees, and scaling our teams.

Learn more about job titles at Asana

Get to know Asana

Our Opportunity

Help us make a positive impact by empowering all teams to achieve greater goals.

Watch the Video

Our Team

Every company talks about building a great team.  We’ve taken it to an extreme.

Meet the Team

Our Culture

Our bold mission and shared values lead to a thriving culture and a successful business.

Read our Values

If this role isn’t a fit, check out our other open positions.

Log in


Forgot your password?

Sign Up

Please use your work email address, so we can connect you with your team in Asana.

Sign Up

Please use your work email address, so we can connect you with your team in Asana.

Enter a work email address

This email looks like a personal email address. If you want to be connected with your team, please use your work email address.

Enter a work email address

Why are we asking? Continue with my email

Oops, we couldn’t sign you up!

We tried, but there was a problem creating your account. Please close this window and try again!

Hey there, we’ve already met!

Add link to

Error: Please select a workspace before adding link.

Sorry, we don’t support this browser

Asana doesn’t work with the internet browser you are currently using. Please sign up using one of these supported browsers instead.