Sales FAQ

How much does Asana cost?

Asana is free to use for up to 15 people. If you want Premium features in a Workspace or team, or you want to gain Administrator capabilities in your Organization along with increased member limits, you have the option to upgrade.

Pricing information can be found on our pricing page.

How do I purchase?

We offer the option to upgrade an Organization, team, or Workspace you belong to. "Accounts" are free and tied to individuals (your name, email addresses, photo). Your first step is to create an account for yourself, then create or join an Organization for your company or a Workspace if you don't qualify for an Organization. If you want to be the Billing Owner for your company, you would then upgrade your shared Organization, team, or Workspace.

Learn how to upgrade your shared Workspace, team, or Organization here.

Can I upgrade to Asana Premium for just 1 user?

We do not offer Asana Premium for 1-user plans. We do however offer tiered plans for smaller Teams; such as 2, 3, 4 and up to 5 seat plans. When upgrading, you'll need to choose the most appropriate plan for your team size.

How can I upgrade?

If you are thinking about upgrading to a paid plan and know which tier would work for you, just select the Upgrade Button from the drop down menu on your top bar and select from there.

Should I upgrade my Organization or my team?

Short Answer:

Upgrade your entire Organization if you want Administrators for your company and premium features for all teams.

Upgrade just one team if you don't need Administrators or Premium features for all teams, but want to add more Organization Guests to that team, want per-project permissions in that team, or the option to hide that team from other Organization members.

Team upgrades are usually only the best option for teams in large companies. If you're a smaller company you should usually purchase the Organization.

Details

Premium Teams in Free Organizations offer:

  • Premium Project Permissions within teams - Share private projects with a smaller group inside your team.
  • Private teams within Organizations - Working on confidential material? Premium team members have the option to hide their team name from the Team Basics.
  • Priority Support - Premium plans jump to the front of the line for support.

In Premium Organizations:

Administrator Benefits (Premium Organizations only):

  • Change your Organization's name
  • Central deprovisioning of Organization members
  • Force Authentication via Google Accounts
  • Add/remove Administrator status for Organization members
  • Centralized Billing for all teams - just pay in one place
  • See Last Activity of Organization members
  • See a list of all Guests in the Organization

Anyone with a company email address who signs up for Asana will automatically be added to your Organization and you'll need to pay for them in a Premium Organization.

I’m on a paid subscription, why is it asking me to upgrade?

There are a few reasons why you might see an upgrade prompt.

  • You've run over your plan limit

If you're on a paid plan and are seeing and an alert indicating that your plan is over its limit, please contact your Billing Owner. If the Billing Owner is still having issues, ask them to contact Support.

  • You're on a Premium plan and the prompt is to upgrade to Business

If you're on a Premium plan, you may see a prompt to upgrade to Asana Business. Presently, it isn't possible to turn off this prompt, but we do value your feedback.

  • You're on the free version of Asana and the prompt is to upgrade to a paid tier

If you're on the free version of Asana, you may see a prompt to upgrade to a paid tier. If you'd like to apply for a free trial of Asana, please contact our Sales Team.

  • Other issues

If the above does not resolve your issue, please contact our Support team and they'd be happy to help further.

Should I use a Workspace or an Organization?

If you qualify to use an Organization, you should. Learn how to create an Organization.

From your individual Asana account, you can create or join as many Organizations or Workspaces as make sense for you. You navigate between these via My Overview.

Use an Organization for your company’s projects if you have a company email address associated with a unique domain on your account. For example, if you’re using Asana at your work, Acme Co., you would create an acmeco.com Organization. Be sure to add your work email to your individual Asana account.

Use a Workspace if you are using Asana for personal goals and tasks, or for work if your company does not have a unique email domain (often the case for those working at a university).

Use both if you’re working in Asana at your company and you want to use Asana for outside interests, too.

Can I access a free trial?

If you'd like to start a trial of Asana Premium, please contact us and our team can discuss your options with you.

What kind of permissions are available in the Premium version of Asana?

Generally, if someone can see something, they can edit it, but Asana Premium gives you have the option to make projects comment-only or private. Comment-only projects let you share information with your entire team or company without worrying about unwanted changes or accidental edits, except for the people you grant edit access to. Private projects ensure sensitive tasks or information is on accessible only to specific project members. Tasks themselves inherit the permissions of the project they are in.

Are there storage limits?

No. Create as many tasks and projects and upload as many files as you need. They do not expire. Note that there is a 100MB limit per file uploaded directly to Asana, but you can always upload via Dropbox, Google Drive, or Box.

What additional security features do you offer for Premium?

Security is a top priority for us. We offer the same high level of security for both free and paid customers. To learn more about how we protect your data, check out our Security Statement, Privacy Policy, and the related section of the Asana Guide.

Asana Enterprise gives you even more control and support. Learn more about Enterprise.

How do I find our past invoices?

Billing Owners can access their latest invoice at any time from the Billing tab in their Workspace or Organization's settings. The Admin of a Premium Organization, who's also the Billing Owner for their Premium plan, can access their billing through the Admin Console.

At each billing cycle, the Billing Owner will also receive a copy of their invoice via email. Each of these emails contain a link at the bottom of the message that allows you to access all of your past invoices.

To access all of your past invoices:

Locate and open any Asana invoice email.

Invoice 2

Click View your invoice online at the bottom of the email.

Invoice 3

Only the Billing Owner will receive these Asana invoice emails and be able to access their previous invoices.

Why am I being charged sales tax on my Asana subscription?

In accordance with sales tax regulations, Asana is legally required to collect state and local tax on subscription fees for customers in certain locations. Whether or not tax is due depends upon the buyer’s location. The actual tax rate is determined by the applicable state and/or local tax rates and may vary based on your location.

As of February 2019, applicable state and local sales tax based on your billing address will be applied to fees charged.

Does Asana offer tax exemptions?

If you are a non-profit or educational institution based in the U.S. and have tax exempt status, please contact Asana Customer Support and attach a copy of your tax exempt form.

Where can I see how much sales tax I am being charged?

Sales tax applied to your subscription fee will be listed as a separate line item on your invoice. Your invoice can be accessed via your account page.

What's Asana's cancellation policy?

A billing owner can downgrade a premium Organization, Team, or Workspace at any time:

If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features.

We don't want you to go but for more indepth information on Asana's cancellation policy visit the cancellation page.

More information can be found in our Subscriber's Agreement.

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