Sales FAQ

How much does Asana cost?

Asana is free to use for up to 15 people. If you want Premium features in a Workspace or team, or you want to gain Administrator capabilities in your Organization along with increased member limits, you have the option to upgrade.

Pricing information can be found on our pricing page.

How do I purchase?

We offer the option to upgrade an Organization, team, or Workspace you belong to. “Accounts” are free and tied to individuals (your name, email addresses, photo). Your first step is to create an account for yourself, then create or join an Organization for your company or a Workspace if you don’t qualify for an Organization. If you want to be the Billing Owner for your company, you would then upgrade your shared Organization, team, or Workspace.

Learn how to upgrade your shared Workspace, team, or Organization here.

Can I upgrade to Asana Premium for just 1 user?

We currently offer tiered plans and our lowest plan starts at 5 members. We do not offer Asana Premium for 1-user plans. When upgrading, you’ll need to choose the most appropriate tier for your team size. For example, a 2-member team will need to upgrade to a 5-member plan.

Should I upgrade my Organization or my team?

Short Answer:

Upgrade your entire Organization if you want Administrators for your company and premium features for all teams.

Upgrade just one team if you don’t need Administrators or Premium features for all teams, but want to add more Organization Guests to that team, want per-project permissions in that team, or the option to hide that team from other Organization members.

Team upgrades are usually only the best option for teams in large companies. If you’re a smaller company you should usually purchase the Organization.

Details

Premium Teams in Free Organizations offer:

  • Premium Project Permissions within teams - Share private projects with a smaller group inside your team.
  • Private teams within Organizations - Working on confidential material? Premium team members have the option to hide their team name from the Team Browser.
  • Priority Support - Premium plans jump to the front of the line for support.

In Premium Organizations:

Administrator Benefits (Premium Organizations only):

  • Change your Organization’s name
  • Central deprovisioning of Organization members
  • Force Authentication via Google Accounts
  • Add/remove Administrator status for Organization members
  • Centralized Billing for all teams - just pay in one place
  • See Last Activity of Organization members
  • See a list of all Guests in the Organization

Anyone with a company email address who signs up for Asana will automatically be added to your Organization and you’ll need to pay for them in a Premium Organization.

Should I use a Workspace or an Organization?

If you qualify to use an Organization, you should. Learn how to create an Organization.

From your individual Asana account, you can create or join as many Organizations or Workspaces as make sense for you. You navigate between these via My Overview.

Use an Organization for your company’s projects if you have a company email address associated with a unique domain on your account. For example, if you’re using Asana at your work, Acme Co., you would create an acmeco.com Organization. Be sure to add your work email to your individual Asana account.

Use a Workspace if you are using Asana for personal goals and tasks, or for work if your company does not have a unique email domain (often the case for those working at a university).

Use both if you’re working in Asana at your company and you want to use Asana for outside interests, too.

Can I access a free trial?

If you’d like to start a trial of Asana Premium, please contact us and our team can discuss your options with you.

What kind of permissions are available in the Premium version of Asana?

Generally, if someone can see something, they can edit it, but Asana Premium gives you have the option to make projects comment-only or private. Comment-only projects let you share information with your entire team or company without worrying about unwanted changes or accidental edits, except for the people you grant edit access to. Private projects ensure sensitive tasks or information is on accessible only to specific project members. Tasks themselves inherit the permissions of the project they are in.

Are there storage limits?

No. Create as many tasks and projects and upload as many files as you need. They do not expire. Note that there is a 100MB limit per file uploaded directly to Asana, but you can always upload via Dropbox, Google Drive, or Box.

What additional security features do you offer for Premium?

Security is a top priority for us. We offer the same high level of security for both free and paid customers. To learn more about how we protect your data, check out our Security Statement, Privacy Policy, and the related section of the Asana Guide.

Asana Enterprise gives you even more control and support. Learn more about Enterprise.

How do I find our past invoices?

Billing Owners can access their latest invoice at any time from the Billing tab in their Workspace or Organization’s settings.

Invoice 1

Once you access your Workspace or Organization’s settings:

  1. Navigate to the Billing tab
  2. Click on View Last Invoice

At each billing cycle, the Billing Owner will also receive a copy of their invoice via email. Each of these emails contain a link at the bottom of the message that allows you to access all of your past invoices.

To access all of your past invoices:

Locate and open any Asana invoice email.

Invoice 2

Click View your invoice online at the bottom of the email.

Invoice 3

Only the Billing Owner will receive these Asana invoice emails and be able to access their previous invoices.

Why am I being charged sales tax on my Asana subscription?

In accordance with sales tax regulations, Asana is legally required to collect state and local tax on subscription fees for customers in certain locations. Whether or not tax is due depends upon the buyer’s location. The actual tax rate is determined by the applicable state and/or local tax rates and may vary based on your location.

As of May 2016, state and local sales tax will be applied to fees charged to customers with a billing address in the State of New York.

Does Asana offer tax exemptions?

If you are a non-profit or educational institution based in the U.S. and have tax exempt status, please contact Asana Customer Support and attach a copy of your tax exempt form.

Where can I see how much sales tax I am being charged?

Sales tax applied to your subscription fee will be listed as a separate line item on your invoice. Your invoice can be accessed via your account page.

What’s your cancellation policy?

A billing owner can downgrade a premium Organization, Team, or Workspace at any time:

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Asana Lessons

Learn the Asana basics in less than 15 minutes with these quick lessons

Tasks

Tasks Lessons

Track all of your work

3 Minutes

My Tasks

My Tasks Lessons

Always know what to do next

3 Minutes

Projects

Projects Lessons

Work with teammates

3 Minutes

Inbox

Inbox Lessons

Communicate even faster

3 Minutes

You can use tasks to track, collaborate on, and organize all your work.

Tasks can be to-dos, ideas, notes, or reminders.

Assign a task to yourself or a teammate.

Press Tab+M to quickly assign a task to yourself.

Add a due date so your deadline is clear.

Add instructions and expectations in the task description field.

Type @ to link to other tasks, people, conversations, or projects.

When you @mention someone, they’ll be added to your task as a follower.

Followers get notified when new comments or attachments are added.

Add anyone who needs to stay up to date on your task as a follower.

They can always unfollow to stop getting notifications on your task.

Add comments to ask questions or give followers updates.

Heart a comment to let followers know you’ve seen it.

Add relevant files or irrelevant GIFs as attachments.

You can also attach directly from Dropbox, Google Drive, or Box.

Create subtasks to break your task into smaller steps.

When you’ve added a subtask, press enter to add another.

Subtasks can contain all the same details as regular tasks.

Click the comment bubble to add comments or attachments to a subtask.

You can create tasks from any screen using your top bar.

Every Task has a unique URL to easily copy and share.

Congrats! Looks like you’re up to the task.

On to the next lesson!

Always know what to do next with My Tasks.

My Tasks is a list of every task assigned to you.

It makes managing your work simple.

Click on your My Tasks list and start typing to add tasks.

Like a text document, add a new line for each new task or paste in any list.

Forward to x@mail.asana.com to turn your emails into tasks

Asana will translate your email into a task, including your attachments.

New tasks will appear at the top of your list in New Tasks.

Tasks you add to My Tasks are private to you.

Click Make Public to share them with your team.

Prioritize tasks as Today, Upcoming, or Later.

Click on the blue dot next to the task, to quickly sort it.

Mark the tasks you’ll have time for Today.

Teammates can view your My Tasks list to see what you’re up to.

They’ll only see tasks you’ve made public or shared in a project (more on projects later).

Mark tasks due within a week as Upcoming so you can see what will be due soon.

On its due date, your task will move from Upcoming to Today.

Just like magic.

Mark tasks due in more than a week for Later.

They’ll be out of your way until their due date approaches.

Your tasks will move from Later to Upcoming a week before they’re due.

Keep My Tasks prioritized to always know what to work on and what’s coming next.

Now you know how to track and plan your work!

Next, learn how to work with your team in Asana.

Work together on groups of tasks with projects.

Projects help you track and organize the steps in a process or initiative.

Like an event plan, product launch, or editorial calendar.

Like My Tasks, simply click and type to add tasks to your project.

If you have your steps in a document or email already, paste in that list.

Add tasks to your project from email.

View your project’s unique email address from the project dropdown menu.

Add your tasks to other related projects.

Tasks can be included in multiple projects.

Add sections to organize tasks in a list project.

Type : at the end of any task title to make it a section.

Or, add columns to organize tasks in a boards project.

Drag and drop tasks between or within columns to reorder.

Assign your tasks and set due dates.

Never miss a deadline with your project calendar.

Drag and drop tasks on your calendar to change their due dates.

Add everyone who needs to stay updated on your project as members.

Project members will get notified of new conversations, statuses, and tasks.

Post conversations to make announcements or start discussions.

Your post will be sent to all project members.

Use Progress to see how your project is moving forward.

Set a project status to update your team on how it’s going.

The Project Owner will be reminded to set a status once a week.

Open and organize projects from your sidebar.

Favorite projects to pin them to the top of your sidebar.

Click the star button on the left of your project name to favorite it.

Create new projects from any screen using your top bar.

Now you can move projects forward with your team.

Just one more lesson before you dive in.

Communicate and coordinate faster with Inbox.

Check Inbox to quickly read and respond to your latest updates.

Inbox will notify you when you have a task due…

and when teammates update tasks, conversations, and projects you follow.

Open and respond to updates without leaving Inbox.

Click an update and you’ll have all the context you need to respond.

Archive updates you’re ready to dismiss.

Click the X that appears on the right of an update to archive it.

Open Archive to move dismissed updates back to your Inbox.

Click the arrow that appears on the right of an archived update to move it back to Inbox.

Unfollow tasks or projects to stop receiving updates about them.

In the end, you have control over the updates you receive (or choose not to receive)

When you’re ready, you can turn Asana’s Email notifications off.

Most communication with your team can be more easily managed from Inbox. Just remember to check it often.

Congratulations! Now you’re ready to have a great work day with Asana.