Cancellation

We're really sorry you're leaving, but here's how to cancel your Asana subscription and some other options that you might also want to consider.

What’s Asana’s cancellation policy?

Asana allows free users to stop using the service at any time, and paid users to cancel their paid plan at any time, with such cancellation taking effect at the next renewal date.

If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features.

Your ability to downgrade, adjust, or cancel your plan is subject to the Subscriber Agreement or the applicable subscription agreement separately entered into by the parties.

More information can be found in our Subscriber Agreement.

How to cancel paid Asana subscriptions

A Billing Owner can downgrade a premium Organization, team, or Workspace at any time:

It's easy to cancel your subscription. To cancel a paid plan, log in to the Asana account you wish to cancel, click your profile photo from the right of the top bar, select Admin Console, navigate to the Billing tab, and then select Cancel Plan.

How to cancel a Premium Workspace:

  • Click your profile photo from the right of the top bartop barThe top bar appears at the very top of Asana above the header.Read more and select Admin console
  • Navigate to the Billing tab
  • From the billing tab, select Cancel Plan/Trial or Edit Plan

Cancel or change

To cancel a Premium plan, the Billing Owner can navigate to the Billing tab of their Admin Console.

Team plans can be cancelled through the team settings. You must be the Billing Owner to cancel your team plan.

Access billing

You can access billing through the billing tab of the Admin Console, except for teams where it is through team settings.

How to access a premium team's billing page

To access a Premium team's billing page:

  1. Hover over the name of the premium or business tier team within the Organization in the sidebar.
  2. Click the three dots icon that appears.
  3. Click Manage Billing.

Billing Owners of Premium plans who are on manual invoice and wish to adjust or cancel their plan for their upcoming renewal term should contact Sales through the Billing tab.

From here, Navigate to the Billing tab

Your team's Billing Owner can cancel your plan by clicking into your team settings and navigating to the billing tab.

The Billing Owner is the only person who can cancel all the different types of plans.

How to access a premium Workspace or Organization's billing page

You can access your billing page for your Workspace through your Workspace/Organization Admin Console.

Access Workspace Admin Console

To access your Workspace's Admin Console:

  1. Click your profile icon in the top right corner
  2. Click Admin Console

Once you click on Admin Console navigate to the Billing tab.

view billing information

From the Billing tab, you can:

  1. Change your type of paid plan
  2. View your seat utilization
  3. Update your billing information
  4. Reassign Billing Ownership of the account
  5. Download your latest invoice
  6. Contact support to cancel

Upgrading or downgrading will not result in any data loss whatsoever. You will, however, lose access to all premium features if you downgrade from a paid to an unpaid plan.

Cancelling an Asana trial subscription

How do I cancel an Asana trial?:

To cancel a trial that has started, follow the same steps for paid tiers above but click Cancel trial. You can cancel at any time during the 30-day trial period. If you cancel on or before your trial expiration date, your account will not be charged.

After cancelling, and when you reach your plan renewal or trial expiration date, you will then be able to continue to use the tier of Asana you were on before starting the trial.

Read more about the various pricing plans with Asana.

Cancellation flow for a Workspace trial:

When you click on cancel you will experience a series of page prompts which gives you the option to continue to cancel the trial or Keep Asana Premium.

Cancel your trial if you are 100% sure that cancelling is the right decision for you.

Continue to cancel

These page prompts endeavour to ensure you are completely happy with your decision. You can change your mind at any time by clicking on Keep Asana Premium. Once we have received confirmation that cancellation is the only option for you, we will promptly fulfill your request and you should see a confirmation screen at the end that says You have successfully cancelled your trial.

keep Asana premium

The last page should read You have successfully cancelled your trial.

success

> You can restore your premium features at any time by upgrading again to a paid plan.

Manual plans

Cancelling a Premium plan on a manual plan:

Billing Owners of Premium plans who are on a manual invoice system and wish to adjust or cancel their plan for their upcoming renewal term should Contact support through the Billing tab of their Admin Console.

Navigate to the Billing tab.

  1. Go the the Payment info section
  2. Click into Contact support

billing

Our Support form will send your request to our support teams, and you can additionally ‘live’ chat with our customer support teams (available weekdays - 1am to 6pm PST) if you need further help with cancelling your plan for the upcoming renewal term.

support form

Billing Owners of Team plans can request to cancel their manual plan for their upcoming renewal term through the billing tab of their team settings.

Access billing via the Admin Console

The Billing Owner of a Premium Organization, who is also the Admin, can access their Billing through the Admin Console.

change your plan

From the Billing tab, you can:

  1. Change your type of paid plan
  2. View your seat utilization
  3. Update your billing information
  4. Reassign Billing Ownership of the account
  5. Download your latest invoice
  6. Contact support

Only the current Billing Owner of an Organization will be able to update the billing information, reassign Billing Ownership, download the latest invoice or cancel for their upcoming renewal term.

How to downgrade back to free

If you’re looking for personal or basic task management, you can at any time downgrade back to Asana Basic.

If you choose to downgrade, the downgrade will take effect at the end of your current subscription period.

  • From the billing tab on your Admin Console select Cancel Plan/Trial or Edit Plan

Contact Support at any time if you are having any issues with cancelling your plan, editing your plan or switching back to Asana Basic.

Downgrade and other options

If you choose to terminate your subscription to a paid tier, you and your team will lose access to premium features, including advanced team and project permissions, custom fields, timeline view, and task dependencies.

All cancellations take effect at the end of the current billing cycle.

There are other options you may want to consider. If you believe that your team is unsure on how to make the most out of your paid features, take advantage of the free trainings that we offer to our Premium users.

You can read more about plan options and pricing in Asana.

Without having to cancel your subscription, you have other options that can get you the power, control, and customization you need to manage your team’s and organization’s projects.

How to edit your current plan

From the plan details section in Admin Console (via the Billing tab) you can edit or switch your plan.

Credit card customers:

If you pay by credit card simply select Edit Plan from the billing tab of your Admin Console.

Manual invoice customers:

When you click into Edit plan you will be routed to a data capture form where you will be asked to fill in details about your project, team, and the process you want to track in Asana.

After you have filled out your preferences, click Submit and an Asana specialist will be in touch after processing your request.

sales form

If you are the Billing Owner of a team plan, you access your billing tab through your team settings.

How to change your Premium plan size

Billing Owners can add seats through their Admin Console or in team settings for team plans.

If you’re on a manual invoice you will be directed to Asana sales to request the change.

You can change the size of your plan via the Seats drop-down menu when you choose to update the plan.

Plan details

On the Change Plan Details page, you can:

  1. Choose your type of paid plan
  2. Choose whether to be billed monthly or yearly
  3. Choose the size of your plan you wish to upgrade with the Seats dropdown
  4. Choose whether to upgrade the entire Organization or only one team

When you have selected all of your options, click the Update Plan button.

All our plans are tiered. We do not offer Asana Premium for 1-user plans but offer set increments of seats for smaller teams; such as 2, 3, 4 and up to 5 seat plans. When upgrading, you'll need to choose the most appropriate seat tier for your team size.

We would love to hear how we can improve the platform. We are always working to be better, so would very much appreciate any feedback you can offer. Please contact us at Support.

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