Guests FAQ

What does it mean to be a Guest in an Organization?

A Guest is a user who does not share your email domain and has been invited to your Organization to work on a specific task, project or team.

You can collaborate with clients, contractors, customers, or anyone else who does not have an email address at an approved Organization email domain (i.e. @gmail.com or @yahoo.com). These people would become Organization Guests.

Guests

What can a Guest in an Organization access?

Guests have limited access to the Organization and only see what is explicitly shared with them.

  • If you share a task with them; they will only see that task.
  • If you share a project with them; they will see that project and all tasks within that project.
  • If you invite them to a Team; they will see all public projects within that Team, providing they’ve been added as a team member.
  • Guest cannot create or own Rules, but they can trigger Rules.

Organization Guests will have access to all paid features in an Organization or team they're invited to. However they are unable to create, edit or delete Custom Fields or search for them using the Advanced Search tool. They will only be able to input or edit the values of existing Custom Fields.

Guests

Guests don't have access to the "Manage Custom Fields" option.

Do I have to pay for Guests in a paid Organization?

No. Guests do not contribute toward your overall Membership count when upgrading an entire Organization.

What’s the difference between a Guest and a Limited Access Member (LAM)?

Guest LAM
Don't share your email domain Share your email domain
Unique to Organizations Exist in both Organizations and Workspaces
Don't count towards your premium plan size Contribute to the seat count in paid Teams or Organizations

Can Guests see each other in an Organization?

private users

Guests have limited access within the Workspace or Organization they’re invited to, and can only see what is explicitly shared with them.

If two people are seeing each other as a “Private User”, they are both Guests. If Guests see this, that means they are not working in either the same team or project together; this is to ensure that if you’re working with clients, they cannot see one another’s names unless you want them to. Once they are both working in the same project or team, their names will be displayed for one another.

In order for Guests to see one another’s names, they must be Members of at least one project together. Just add both Guests as Members to the same project and they will then be able to see each other’s names.

Who can invite Guests in an Organization?

Any Member can add a Guest to an Organization. Also, Organization Guests can invite other Guests to your Organization by sharing the projects and tasks that they have been given access to.

Enterprise Division or Organization Admins can also set a policy on who is allowed to invite external Guests into the Organization. Read more here about Guest Invite Controls.

Can a Guest become an admin of an Organization?

No. You must be a full Organization Member in order to become an admin of a paid Organization.

Can I convert a Guest to a Member or vice versa?

No. It isn't possible to convert a Guest to a Member or vice versa.

The only way to turn a Guest into a Member, would be to set them up with an email address under your corporate domain and have them add this new address to their Asana account.

Can a Guest upgrade an Organization to a paid tier?

No, only a Member of a free Organization or the Billing Owner of a premium Organization can request to upgrade or make changes to your paid plan.

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