VAT

Overview

Asana customers will be charged VAT or GST in certain jurisdictions as a result of legislation which requires overseas companies who provide digital services, such as Asana, to collect VAT or GST.

Certain jurisdictions do not require VAT or GST to be charged when customers are registered for VAT or GST purposes. Such customers should provide their VAT or GST registration numbers to Asana to ensure that they are not charged VAT or GST.

Adding your VAT number

To add your VAT ID:

  1. Navigate to the Admin Console for paid Organization and Divisions, or Team Settings for paid teams
  2. Click on the Billing tab
  3. Select Add VAT Number

Add VAT number through the Billing tab of the Admin Console, available in paid Organizations and Divisions.

adding

Add VAT number through the Billing tab of Team Settings for paid teams.

adding-team

What to do if you forget to enter your VAT number

You may add your VAT number at any time via the Billing tab in the Admin Console or Team Settings. In doing so, future invoices will not include VAT.

In the event that you forget to enter your VAT number and have then been charged EU VAT, please contact Asana’s Support team for assistance.

Actions supported by the VAT initiative

Admin Console

You will now be able to add your VAT number to your account through the Billing tab of the Admin Console for paid Organizations and Divisions, or the Billing tab of the Team Settings for paid teams.

Direct contact with the Asana Support team

The update will allow for you to directly contact Asana’s Support team who will then be able to add the VAT ID to the Asana account on your behalf.

Direct contact for refunds

You will also have the ability to directly contact the Asana Support team in the event that you require a refund.

Benefits of the VAT feature

The VAT feature will allow for numerous users outside of the EU to obtain VAT exemptions. Different countries are eligible for different exemptions depending on their location and VAT/GST requirements.

Sales tax (United States)

Customers in the US may be subject to state and local sales and use taxes.

The “Sold To” address is used to determine whether your invoice is subject to tax. This information is subject to cross-referencing to ensure the address is accurate.

If you qualify for a tax exemption in the US, Asana users should submit their tax exemption documentation (such as an exemption certificate, resale certificate, or a direct-pay permit) to our Support team.

From here, the documentation will be reviewed and your account tax exemption status will be updated accordingly.

Please ensure that the tax exemption documentation corresponds with the US state listed in your “Sold To” address and that the entity name on the certificate matches the customer name in your customer profile.

GST (Australia)

Asana is registered as a non-resident vendor under the Simplified GST regime.

Asana is required to collect GST from all customers located in Australia unless they are registered for GST and provide an ABN (Australian Business Number). The “Sold To” address associated with the customer account will then be used to determine whether or not you are located in Australia.

If you are registered for GST in Australia and add your ABN (Australian Business Number) in the Admin Console, you will not have GST added to future invoices. You may, however, have obligations to report that purchase under the reverse-charge mechanism. Please consult with your tax advisors to determine what, if any, obligations may exist.

To add your VAT ID:

  1. Navigate to the Admin Console for paid Organization and Divisions, or Team Settings for paid teams
  2. Click on the Billing tab
  3. Select Add VAT Number

This information, including the “Sold To” address, will be subject to verification and validation.

EU VAT

EU VAT is charged based on the Sold To country address in your customer profile.

This includes all 27 Member States in the EU:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France (including Monaco for the purposes of VAT)
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

EU VAT rates

Asana is registered under the Non-Union One Stop Shop “OSS”.

Under OSS, Asana will be required to charge VAT at the rate applicable to your location, unless a valid VIES VAT number intra-community VAT number/ID is provided.

The “Sold To” address associated with the customer account is then used to determine whether a customer is located in the EU, and if so, in which EU country.

VAT exemptions

Once confirmed in the VIES database, if you provide a valid VAT number you will not be charged VAT. You may, however, have obligations to report the purchase under the reverse-charge mechanism.

Charities and nonprofit organizations

Generally, most charities will not be registered for EU VAT purposes as they do not have business operations. As such, if the organization is not registered, VAT may still be charged on purchases from Asana.

Article 151 exemption

The EU VAT Directive provides an exemption to certain international and diplomatic bodies under Article 151 of the directive.

If you qualify for the exemption, you will be issued written documentation indicating tax exempt status from the tax authority in the EU member state within which you are registered for VAT. It is necessary that you forward this documentation to Asana’s Support team for review.

Alternatively, you may be eligible for a VAT refund directly from your local tax authority.

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