ServiceNow & Asana

Asana for ServiceNow

Asana’s ServiceNow Spoke integration lets organizations easily integrate Asana into existing cross-tool workflows, and reduces the manual work required to collaborate effectively.

IT and Ops teams using ServiceNow for automating workflows can create a flow that triggers a task, project, or approval in Asana. These triggers can include escalating customer requests to the relevant support team, creating tracking items for internal HR or IT requests, or requesting finance or HR approval for a budget or payroll issue.

Requirement for installation

Asana requirements

The Asana for ServiceNow integration is available to all Asana Business and Enterprise customers.

ServiceNow requirements

Asana for ServiceNow is built on the Now Platform, and requires a Starter level IntegrationHub subscription or above.

Installation

You must be a ServiceNow admin to install the Asana for ServiceNow integration. You also need to have an Asana Account with a Business plan or Enterprise Plan.

To install the integration:

• Login to ServiceNow
• Navigate System Application > All Available Applications > All
• In the search field, enter ‘Asana’ and locate the Asana Spoke
• Click Get/Install
• Once installed, navigate to System Web Services > REST Message
• Click Asana, then under ‘Related links’ click Get OAuth Token
• Authenticate an Asana user - this user will be attributed to all actions taken in Asana from the Flow Designer

Supported Actions

The following Asana actions will be available for use in the FlowBuilder:

Tasks:

• Create task
• Update task
• Get task data
• Duplicate task

Projects:

• Duplicate project (based on project id)
• Get project data

You cannot use a project_template_id to duplicate projects.

Approvals:

• Create approval
• Delete approval
• Update approval

Attachments:

• Add attachment to task or approval
• Get attachments from task or approval

Use Cases

Because of the flexibility of the ServiceNow platform, this is not a comprehensive list, but reflects some common use cases:

Automatically assign work when an incident arises

IT service management teams using ServiceNow for automating incident management can create a flow that triggers a task in Asana for customer-facing teams whenever incidents of a certain severity level occur. So, if IT logs a serious performance issue in ServiceNow, it’ll automatically trigger an Asana task for marketing to monitor customer sentiment and prepare reactive comms.

Escalate requests that require work outside of ServiceNow

Internal-facing service teams who use ServiceNow to track and manage employee tickets often receive requests that require actions outside ServiceNow, like fulfilling hardware requests, or managing a workplace request.

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