Bug tracking

You’re building a great product, but sometimes bugs happen. Asana lets product and engineering teams easily file and track bugs, so they can spend more of their time fixing them. And since you can track all of your work in Asana (not just bugs), you can prioritize bug tracking against other work in a single place.

Follow along with the article to build your own bug tracking project, and take a look at other resources directly below.

Resources for creating bug tracking projects Link
A short video Watch How to Asana
Asana-created template Use template
An online course Register for Asana Academy

How to create a bug tracking project

  1. Create a new project and name it “Bug tracking.” Assign a Project Owner so they can update the status and monitor bugs as they are reported.
  2. Add internal team members as project members. When tasks (i.e., reported bugs) are created in the project, project members receive Inbox notifications for each one.
  3. Assign a teammate a recurring task to go through the bug reports to make sure they get prioritized and assigned.
  4. Add priority level custom fields by clicking the blue Add Custom Fields link at the top of the project. That way your team knows which bugs to address first.

Engineering teams can use Asana for bug tracking

Build and manage your bug tracking project by following along with with How to Asana.

How to track incoming, new bugs

  1. If employees are testing the product, have them submit bugs by adding tasks to the bug tracking project.
    • If a similar piece of feedback has been reported already, you can merge the tasks so that you’re tracking it in one place.
    • Teammates can also like or comment on an existing task to indicate that they experienced the same bug.
  2. Encourage customer-facing teammates to submit customer-reported bugs as tasks.
    • If they receive bug reports or issues via email, they can turn them into Asana tasks by going to the project header dropdown and clicking Add Tasks by Email then copying the email address.
  3. Have employees upload screenshots as an attachment for more context about the bug.
  4. Use a priority custom fieldcustom field Add more data to Asana tasks. Field names, types, and values are customizable, so you can create fields specifically for your workflow. Read more created above to indicate the level of importance of fixing the bug.
  5. When you have enough information about the bug, the task can be assigned to an engineer so you know who is working on it.
  6. When the bug is fixed, you can link to the code change, or any URL, in the comments or task description so everyone involved can see the update.

Tips for managing your bug tracking project

Do more with custom fields

You can use custom fields to capture even more information about the bug. You can create custom fields for which feature is affected, browser type, operating system, number of user reports, estimated time to fix, and more. This makes bug reports more uniform, and teammates can more easily report bugs by just selecting from drop-downs or filling out text fields.

If you want to filter by your custom fields, create an Advanced Search Report to see only the bugs with a certain priority level, number of user reports, and more.

Create a template task

Create a bug reporting template task and encourage teammates to duplicate it, then fill it out so they know exactly what information you need in a bug report.

Bug tracking integrations

There are many Asana integrations for engineering teams, and below are some suggestions for bug tracking. For instructions on how to set up the integrations, head to our apps page.

  • Zapier lets you connect Asana to Github so you can add Github issues to Asana as tasks, and vice versa, without having to switch between the apps.
  • Instabug and Usersnap allow you to send annotated screenshots directly to Asana as tasks to capture details uniformly and instantaneously.
  • Wufoo helps you create a custom web form that feeds information directly into an Asana task. You can capture information about the browser, operating system, or version of the product by adding them as required fields in the form. The webform’s fields can also translate into custom fields in Asana.

Store tasks in multiple projects

You can store bug tracking tasks in multiple projects so work isn’t duplicated and relevant conversations about the bug are in the same place for all stakeholders.

Bug task stored in two projects

Create separate bug tracking projects

In addition to a general bug tracking project, you can create separate tracking projects for specific products and features. The teams responsible for developing the particular feature can focus on resolving bugs solely related to it.

As you iterate on your product and find bugs, use Asana to track them and smash them.

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Asana Lessons

Learn the Asana basics in less than 15 minutes with these quick lessons

Tasks

Tasks Lessons

Track all of your work

3 Minutes

My Tasks

My Tasks Lessons

Always know what to do next

3 Minutes

Projects

Projects Lessons

Work with teammates

3 Minutes

Inbox

Inbox Lessons

Communicate even faster

3 Minutes

You can use tasks to track, collaborate on, and organize all your work.

Tasks can be to-dos, ideas, notes, or reminders.

Assign a task to yourself or a teammate.

Press Tab+M to quickly assign a task to yourself.

Add a due date so your deadline is clear.

Add instructions and expectations in the task description field.

Type @ to link to other tasks, people, conversations, or projects.

When you @mention someone, they’ll be added to your task as a follower.

Followers get notified when new comments or attachments are added.

Add anyone who needs to stay up to date on your task as a follower.

They can always unfollow to stop getting notifications on your task.

Add comments to ask questions or give followers updates.

Heart a comment to let followers know you’ve seen it.

Add relevant files or irrelevant GIFs as attachments.

You can also attach directly from Dropbox, Google Drive, or Box.

Create subtasks to break your task into smaller steps.

When you’ve added a subtask, press enter to add another.

Subtasks can contain all the same details as regular tasks.

Click the comment bubble to add comments or attachments to a subtask.

You can create tasks from any screen using your top bar.

Every Task has a unique URL to easily copy and share.

Congrats! Looks like you’re up to the task.

On to the next lesson!

Always know what to do next with My Tasks.

My Tasks is a list of every task assigned to you.

It makes managing your work simple.

Click on your My Tasks list and start typing to add tasks.

Like a text document, add a new line for each new task or paste in any list.

Forward to x@mail.asana.com to turn your emails into tasks

Asana will translate your email into a task, including your attachments.

New tasks will appear at the top of your list in New Tasks.

Tasks you add to My Tasks are private to you.

Click Make Public to share them with your team.

Prioritize tasks as Today, Upcoming, or Later.

Click on the blue dot next to the task, to quickly sort it.

Mark the tasks you’ll have time for Today.

Teammates can view your My Tasks list to see what you’re up to.

They’ll only see tasks you’ve made public or shared in a project (more on projects later).

Mark tasks due within a week as Upcoming so you can see what will be due soon.

On its due date, your task will move from Upcoming to Today.

Just like magic.

Mark tasks due in more than a week for Later.

They’ll be out of your way until their due date approaches.

Your tasks will move from Later to Upcoming a week before they’re due.

Keep My Tasks prioritized to always know what to work on and what’s coming next.

Now you know how to track and plan your work!

Next, learn how to work with your team in Asana.

Work together on groups of tasks with projects.

Projects help you track and organize the steps in a process or initiative.

Like an event plan, product launch, or editorial calendar.

Like My Tasks, simply click and type to add tasks to your project.

If you have your steps in a document or email already, paste in that list.

Add tasks to your project from email.

View your project’s unique email address from the project dropdown menu.

Add your tasks to other related projects.

Tasks can be included in multiple projects.

Add sections to organize tasks in a list project.

Type : at the end of any task title to make it a section.

Or, add columns to organize tasks in a boards project.

Drag and drop tasks between or within columns to reorder.

Assign your tasks and set due dates.

Never miss a deadline with your project calendar.

Drag and drop tasks on your calendar to change their due dates.

Add everyone who needs to stay updated on your project as members.

Project members will get notified of new conversations, statuses, and tasks.

Post conversations to make announcements or start discussions.

Your post will be sent to all project members.

Use Progress to see how your project is moving forward.

Set a project status to update your team on how it’s going.

The Project Owner will be reminded to set a status once a week.

Open and organize projects from your sidebar.

Favorite projects to pin them to the top of your sidebar.

Click the star button on the left of your project name to favorite it.

Create new projects from any screen using your top bar.

Now you can move projects forward with your team.

Just one more lesson before you dive in.

Communicate and coordinate faster with Inbox.

Check Inbox to quickly read and respond to your latest updates.

Inbox will notify you when you have a task due…

and when teammates update tasks, conversations, and projects you follow.

Open and respond to updates without leaving Inbox.

Click an update and you’ll have all the context you need to respond.

Archive updates you’re ready to dismiss.

Click the X that appears on the right of an update to archive it.

Open Archive to move dismissed updates back to your Inbox.

Click the arrow that appears on the right of an archived update to move it back to Inbox.

Unfollow tasks or projects to stop receiving updates about them.

In the end, you have control over the updates you receive (or choose not to receive)

When you’re ready, you can turn Asana’s Email notifications off.

Most communication with your team can be more easily managed from Inbox. Just remember to check it often.

Congratulations! Now you’re ready to have a great work day with Asana.