Bug tracking

How to create a bug tracking project in Asana

There are a few ways to create your project. To get started quickly:

  1. Start with our bug tracking template and customize it for your team’s needs.
  2. Import an existing spreadsheet where you currently track bugs.

If you want to track bugs around specific features, products, or pages create a project for each so bugs are submitted to the right place.

How to access all Asana templates

GIF demonstrating how to access templates in Asana from the +button in the top bar

If you’re a free user, prefer to build your own bug project from scratch, or want general best practices for Asana projects get started here.

Tips for tracking and managing bugs

1. Track bugs uniformly and spot trends more easily with custom fields

If you used a template, you’ll already see a few custom fields, but if you want to change them or add more, just click the blue Add Custom Fields button at the top of your project.

Custom fields help you track key details on each task, and then filter and sort your project—like spreadsheet columns. Fields like source and priority can help your team make sense of feedback and ensure fixes get actioned.

To quickly gauge high priority bugs sort your project by custom fields so you can assign out to teammates to fix.

2. Capture key details faster with forms

Bug reporting is vital to fix issues and learn more about customer needs—but that isn’t possible if you track it in different ways or places. Instead, create a bug tracking form that’s directly connected to your project. The form ensures bugs are captured uniformly so your team has all the details to action them.

SCREENSHOT of a bug tracking form created in Asana

Follow these instructions to create a form.

3. Make it easy for customers to submit bugs with your form

Forms can be submitted by anyone—even if they don’t use Asana—by sharing the form link with them. Your customer-facing teams won’t have to rely on email and customers will feel heard, without your team managing an unruly inbox.

GIF of copying a form link from an Asana project to share with anyone

If a screenshot of the bug is included, teams can use image proofing to make comments directly on the image so issues are reported in context. Comments made in proofing turn into subtasks that can also be assigned out.

4. Keep bugs in conversations and emails actionable

If you get a lot of bugs reported via chat or email, you can always send the link to your form, but you also have the option of using integrations to quickly turn them into actionable tasks.

SCREENSHOT of Outlook and Gmail email integration with Asana

For email, use the Asana for Gmail, Outlook, or other email client add-ons. For chat, try the Asana for Slack integration.

GIF of creating an Asana task from a Slack message with integration

5. Keep bugs organized over time

Though custom fields and forms help you start with an organized project, assigning a Project Owner responsible for evaluating incoming bugs on a regular basis keeps it organized. You can assign them a recurring task to triage the bugs.

During the triage, if they notice that the same bug has been reported already, they can merge the tasks to eliminate duplicate tracking.

6. Take action on bugs faster

Not all feedback needs immediate action, but if it does the Project Owner can assign the task out and give it a due date. The task will already have all the necessary context for the assignee, and the expectations will be clear. This saves teams tons of time from going back and forth about what’s happening—and customers are happier to see that issues are resolved faster.

Resources for bug tracking

Want more tips? More of a visual learner? Want to see how customers like you track bugs? Check out these resources:

Resources for bug tracking Link
Product feedback template Use template
Video tutorial Watch How to Asana
On-demand course Register for Asana Academy
Case studies & webinars See how StyleHaul tracks bugs with Asana
Bug tracking tips blog Read blog
Connect with Community Attend an upcoming training or start a thread on our community forum

Log in

or

Forgot password?

Sign up

Please use your work email address, so we can connect you with your team in Asana.

Sign up

Please use your work email address, so we can connect you with your team in Asana.

Start your free trial

Please use your work email address so we can connect you with your team in Asana.

Start your free trial

Please use your work email address so we can connect you with your team in Asana.

Buy Now

Please use your work email address, so we can connect you with your team in Asana.

Enter a work email address

This email looks like a personal email address. If you want to be connected with your team, please use your work email address.

Enter a work email address

Why are we asking? Continue with my email

Oops, we couldn’t sign you up!

We tried, but there was a problem creating your account. Please close this window and try again!

Hey there, we’ve already met!

Add link to

Error: Please select a workspace before adding link


Sorry, we don’t support this browser

Asana doesn’t work with the internet browser you are currently using. Please sign up using one of these supported browsers instead.


Please login or sign up for Asana to calculate your price

or

Forgot password?

Asana Lessons

Learn the Asana basics in less than 15 minutes with these quick lessons

Tasks

Tasks Lessons

Track all of your work

3 Minutes

My Tasks

My Tasks Lessons

Always know what to do next

3 Minutes

Projects

Projects Lessons

Work with teammates

3 Minutes

Inbox

Inbox Lessons

Communicate even faster

3 Minutes

You can use tasks to track, collaborate on, and organize all your work.

Tasks can be to-dos, ideas, notes, or reminders.

Assign a task to yourself or a teammate.

Press Tab+M to quickly assign a task to yourself.

Add a due date so your deadline is clear.

Add instructions and expectations in the task description field.

Type @ to link to other tasks, people, conversations, or projects.

When you @mention someone, they’ll be added to your task as a follower.

Followers get notified when new comments or attachments are added.

Add anyone who needs to stay up to date on your task as a follower.

They can always unfollow to stop getting notifications on your task.

Add comments to ask questions or give followers updates.

Heart a comment to let followers know you’ve seen it.

Add relevant files or irrelevant GIFs as attachments.

You can also attach directly from Dropbox, Google Drive, or Box.

Create subtasks to break your task into smaller steps.

When you’ve added a subtask, press enter to add another.

Subtasks can contain all the same details as regular tasks.

Click the comment bubble to add comments or attachments to a subtask.

You can create tasks from any screen using your top bar.

Every Task has a unique URL to easily copy and share.

Congrats! Looks like you’re up to the task.

On to the next lesson!

Always know what to do next with My Tasks.

My Tasks is a list of every task assigned to you.

It makes managing your work simple.

Click on your My Tasks list and start typing to add tasks.

Like a text document, add a new line for each new task or paste in any list.

Forward to x@mail.asana.com to turn your emails into tasks

Asana will translate your email into a task, including your attachments.

New tasks will appear at the top of your list in New Tasks.

Tasks you add to My Tasks are private to you.

Click Make Public to share them with your team.

Prioritize tasks as Today, Upcoming, or Later.

Click on the blue dot next to the task, to quickly sort it.

Mark the tasks you’ll have time for Today.

Teammates can view your My Tasks list to see what you’re up to.

They’ll only see tasks you’ve made public or shared in a project (more on projects later).

Mark tasks due within a week as Upcoming so you can see what will be due soon.

On its due date, your task will move from Upcoming to Today.

Just like magic.

Mark tasks due in more than a week for Later.

They’ll be out of your way until their due date approaches.

Your tasks will move from Later to Upcoming a week before they’re due.

Keep My Tasks prioritized to always know what to work on and what’s coming next.

Now you know how to track and plan your work!

Next, learn how to work with your team in Asana.

Work together on groups of tasks with projects.

Projects help you track and organize the steps in a process or initiative.

Like an event plan, product launch, or editorial calendar.

Like My Tasks, simply click and type to add tasks to your project.

If you have your steps in a document or email already, paste in that list.

Add tasks to your project from email.

View your project’s unique email address from the project dropdown menu.

Add your tasks to other related projects.

Tasks can be included in multiple projects.

Add sections to organize tasks in a list project.

Type : at the end of any task title to make it a section.

Or, add columns to organize tasks in a boards project.

Drag and drop tasks between or within columns to reorder.

Assign your tasks and set due dates.

Never miss a deadline with your project calendar.

Drag and drop tasks on your calendar to change their due dates.

Add everyone who needs to stay updated on your project as members.

Project members will get notified of new conversations, statuses, and tasks.

Post conversations to make announcements or start discussions.

Your post will be sent to all project members.

Use Progress to see how your project is moving forward.

Set a project status to update your team on how it’s going.

The Project Owner will be reminded to set a status once a week.

Open and organize projects from your sidebar.

Favorite projects to pin them to the top of your sidebar.

Click the star button on the left of your project name to favorite it.

Create new projects from any screen using your top bar.

Now you can move projects forward with your team.

Just one more lesson before you dive in.

Communicate and coordinate faster with Inbox.

Check Inbox to quickly read and respond to your latest updates.

Inbox will notify you when you have a task due…

and when teammates update tasks, conversations, and projects you follow.

Open and respond to updates without leaving Inbox.

Click an update and you’ll have all the context you need to respond.

Archive updates you’re ready to dismiss.

Click the X that appears on the right of an update to archive it.

Open Archive to move dismissed updates back to your Inbox.

Click the arrow that appears on the right of an archived update to move it back to Inbox.

Unfollow tasks or projects to stop receiving updates about them.

In the end, you have control over the updates you receive (or choose not to receive)

When you’re ready, you can turn Asana’s Email notifications off.

Most communication with your team can be more easily managed from Inbox. Just remember to check it often.

Congratulations! Now you’re ready to have a great work day with Asana.