# Hiver + Asana

> A modern, AI-powered customer service platform that unifies email, chat, voice, WhatsApp, and more in one clean, intuitive interface.

#### What is Hiver?

A modern, AI-powered customer service platform that unifies email, chat, voice, WhatsApp, and more in one clean, intuitive interface.

#### Why connect Hiver and Asana?

Hiver stands out for teams that want enterprise-grade capability without the weight of a legacy helpdesk. It keeps the learning curve low while packing in powerful AI across the support lifecycle: drafting replies, classifying conversations, triggering workflows, and surfacing insights.

Collaboration is built into every thread (assignments, shared drafts, private notes), so agents resolve faster without hopping tools. With a built-in knowledge base, customer portal, and real-time chat, Hiver covers end-to-end service from self-serve to complex, multi-channel cases.

Hiver features:
- **Unified multichannel inbox:** Manage email, live chat, voice, WhatsApp, and social from one place.
- **Assignments & ownership:** Route, prioritize, and track every conversation with clear accountability.
- **In-thread collaboration:** Add private notes, @mentions, shared drafts, and collision detection.
- **Automations & rules:** If-then workflows for tagging, prioritizing, routing, and auto-closing.
- **Round-robin & load balancing:** Distribute work evenly across active agents.
- **Knowledge base & customer portal:** Enable self-service and let customers submit/track tickets.
- **Live chat widget:** Real-time help with on-brand customization.
- **Analytics & SLAs:** Dashboards for workload, response/resolution, SLA compliance, and CSAT trends.
- **AI Copilot:** Suggests reply drafts, summarizes threads, and answers agent questions using your docs.
- **AI Agents & insights:** Auto-classifies, predicts sentiment/priority, and triggers escalations or workflows.

#### Get Hiver + Asana
- Signup for a free trial of Hiver on [https://hiverhq.com/](https://hiverhq.com/)
- Head to the Admin Panel and enable Asana Integration
- Go to your conversation view and start creating tasks on Asana

Hiver offers flexible pricing for teams of all sizes:
- Free: Forever-free plan
- Lite: $19/user/month
- Growth: $29/user/month
- Pro: $49/user/month
- Elite: Custom pricing (contact sales)

#### Learn more and get support

To learn more about using the Hiver + Asana integration, visit the [support page](https://help.hiverhq.com/) or email their team at support@hiverhq.com

_This app integration is built by a third-party developer. Asana does not warrant, endorse, guarantee, or assume responsibility for this integration. Contact the app developer for details and support._

Asana Apps and Integrations

Hiver + Asana